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Dell / false delivery information

Ordered a laptop, wireless mouse and MS office subscription on March 14, 2017. Dell indicated delivery date as March 17- 21, 2017. Mouse and software arrived on-time.
However, laptop will not be delivered until March 27 or 28. This delivery information finally available on March 23, after several unsuccessful attempts from March 21-23 to determine status of laptop Order No. [protected].
Although request made to ship urgently, laptop is still being sent with normal 3 business day delivery time. Agent offered a discount for the late shipment and inconvenience.
Have been a Dell purchaser for many years. Very disappointed with service level on this occasion.

Cb
Mar 24, 2017

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