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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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6:22 am EST

Dell Pathetic quality & lackadaisical after sales

From: Mary Samuel [mailto:[protected]@hotmail.com]
Sent: 09 January 2015 23:11
To: '[protected]@dell.com'
Cc: '[protected]@dell.com

Dear Mr. Dell,

I am a Senior Teacher & Head of Science at The Cathedral& John Connon School a premier educational institution of India, here in Mumbai.

After more than 12 years of a wonderful experience with an Indian HCL desk top computer, I made the terrible mistake of buying a Dell Inspirion 660s in August 2013 with the hard disk crashing yesterday for which your jokers in Delhi say that this could happen to any electronic product, a standard reply expected of man in the street working in a 4th rate garage.

Instead of helping resolve the problem, your people say that we would have to replace the hard disk at a cost of Rs.7000/- and I would just not be foolish or stupid to put my trust again in Dell by wasting another cent of money on a product which has proved to be of absolutely sub standard quality.

I had put my faith in Dell thinking that it was the best brand with a good built and would give me years of trouble free pleasant service but I was duped into this belief through your advertisements and promotion which has misguided me into buying your product a decision that I shall always regret as I have never been let down by any of the multinational consumer products we own.

As I feel cheated into buying a Dell product, I have no other alternative but to report this matter to the Consumer Guidance Society of India and the concerned federal authorities of the Government of India as well as potential domestic and international customers through the print and electronic media so that they are warned and alerted of the pathetic quality of your products.

It astonishes and amazes me that you have personally staked your own name into poor quality products and your people don’t have the faintest clue or idea of your organization structure and I would suggest that you learn of customer service from some of the professionally managed IT hardware companies in India who seem to have far better values and ethics then your company.

From my experience with DELL, I shall not be surprised if I do not receive a reply from you which would confirm my suspicion that your company is another fly by night operator who lives on gullible customers the world over with screw driver technology products masked with marketing gimmicks.

With regards, Mary Samuel

5 ‘Jeevan
30th Road,
Bandra
Mumbai 400 050.

Phones: [protected] / [protected]
Mail : [protected]@hotmail.com / [protected]@hotmail.com

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9:44 am EST
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Dell fake dell callers hacking pc to steal private and confidential data

Mr. Robin preteneded to be Technical Support agent of Dell Computers India called my wife cell on Jan 1, 2015 at around 11.25AM from local number [protected] to talk about the malware or virus found on my Dell PC. Asked me to go in front of the PC we bought from Dell last year, I asked him to prove your ID or authenticate yourself as a Dell Employee he gave me ID Rob119 and manager ID Pet090. I asked further thats not enough give me more info to verify that you are from Dell, He gave me my customer ID from last Dell Invoice which matched and also give me description of the PCs I bought from them and on what dates and then told me to goto my PC and click Window key and R same time to run CMD and type clsid to find the CLSID I matched with the one he spoke on the phone and he told me thats the one they have in Dell Servers, at that moment he asked me to goto www.Fastsupport.com. Believing him as a genuine Dell agent I joined him via Goto Assisst remote login tool and he got control of my PC, He showed me Task manager, Two files : csrss.exe and then opened google page and showed me that those two files are malicious Trojan then told me that go and type on cmd netstat, showed me the list of IP addresses with foreign addresses and told me that my computer has established connections with foreign hackers. He then created a notepad new document on my desktop and typed in bold letters: 1-slow machine, 2 Found Trojans, 3 Foreign hackers connections. Then he put me on hold and transfer to Manager Peter, I asked Peter to proved that he is from Dell but he hesitated and I said OK I will call back to Dell and disconnected their remote connection and hung up the call at around 11:34 AM. Now I suspect that they have copied my confidential and private information from my PC. I called Dell and asked about the nature of the call they said it was a fake call and spam. I asked how come they got my Invoice and customer ID info, they said it could be stolen? I requested help to scan my PC for malware or any virus they left they said to pay first $240. I told them it sounds like your ex-Indian customer service employees hase stolen my private info and God knows how many more customers and you should help us but they refused.I called again on next day and asked to transfer me to the Manager PC Software solutions which they never did but kept arguing and asking me for service tags four times then said our Care team will call which never happened at all.

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JohnKey123
, US
Nov 30, 2015 6:15 pm EST

DELL CUSTOMER DATA HAS BEEN HACKED!

I had a similar experience. The scam caller from India had my land line phone number, then called my cell number, had my Dell product number, Dell "Service Tag Number", knew exactly when I bought the computer, and knew all other information that only Dell would know. Obviously, Dell's customer data based has been hacked. After "proving" that the caller was from "Dell Update Server", the scammer asked to access my computer using the Team Viewer 10 program. The Team Viewer 10 program launched a window indicating "Scam Call" when the scammer tried to access my computer. I immediately shut the computer down and called Dell Tech support to check for damage. BEWARE of this SCAM...

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Stella
, US
Jun 01, 2011 7:40 pm EDT

When I got my tax money I bought a Dell. I did not know they would have to answer for their lies until I heard it on HLN Clark Howard Show. The first time I called they helped me. After that I was put on hold for 30 minutes or longer, Until I got tied and finally hung up.I even kept my monitor to make the price cheaper. I am so sorry I got mixed up with Dell.

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Marsel
, US
Sep 14, 2010 10:02 am EDT

My 9 month old Dell laptop is having troubles booting and is starting to crash unexpectedly. After running virus scans, cleaning the disk, etc., I called the Dell service center and was told the >$200 service package I bought was "for basic use only" and that help for this problem would cost $250. The service package offered when you buy a computer is a waste of money.

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kristen
,
Nov 07, 2008 11:10 am EST

i bought a dell inspiron computer and 3 days later it broke down and wouldnt even start, afetr being put on hold for hours on end and being hung up on, bveing told that someone would ring me and a technicion would come to fix my computer im at my wits end, i am still waiting 3 weeks later for someone to fix my computer

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Monte Schachner
,
Feb 22, 2007 12:00 am EST

Dell Computers will not honor attached 5% ad which was sent out. Although ad states "get 5% off all PCs" they claim it is only on select models.

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Mymind365
, US
Aug 20, 2010 8:43 am EDT

I have placed an order on 23rd June 2010 for Dell laptop of worth CAD 1041.58. I have cancelled that on 30th June 2010. Today is Aug 12th. Still my money is not reverted. I followed up with Dell. They always say 2 days.

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Leola
Houston, US
Mar 04, 2010 9:15 pm EST

I have purchased two Dell Laptops and the power cords for these computers are not good. The fall out of the connections hole and for the power cord with the blue light it easly comes apart at the light site on the cord.

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Munix123
Houston, US
Oct 13, 2009 8:49 am EDT

Purchased a Dell Computer and the computer itself is fine, but those jerks at Dell gave my Credit Card number to Norton Software.
And Norton Software turned around and charged me a $60 dollar renewal fee without my permission.
Don't trust Dell with your personal information!

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businessuser
Huntington Beach, US
Feb 22, 2010 6:51 pm EST

I ordered a pc from Dell on 12/13/09 for a christmas gift and used a discount coupon.

They delayed shipping 4 times, until finally on 1/21/10, they sent an email saying they would not ship the machine I purchased and that I could buy a different one, but they would not honor the discount I received.

Worst company I've ever dealt with in my IT career.

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sharon
memphis, US
Mar 18, 2009 8:59 pm EDT

dell computer broke down after 3 years don't know what is wrong .. i took it to the the pc doctor said they think they can fix it but don't no dell would not fix it because they said i had it to long what a bummer!

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3:55 am EST
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Dell tablet hangs and does not work properly

I have a dell venue8 2014 model tablet .I bought it nearly one month ago...it has many hardware and software related problems like it does not have apps like camera...its sound automatically decrease s nd increases ...it does not response the back key...many apps like chrome n some games automatically closes down..there is a big hanging problem ..it does not work well while taking a snapshot. .it beeps 4 to 5 times during a snapshot...I have reset it many times bt it didnt work...the problem continues n I think its increasing too...I m in patna ..when I went to the service centre ...they say that there is no dell tablet service centre only computers or laptops are repaired here...so plz help wat do I do ...customer care also didnot help me n call gets disconnected. ..

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8:38 am EST
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Dell frustrating revolving credit/ credit

This company has taken tons of my money. Yes they have good products but the fact is if you have made a mistake in the past of getting credit from them you basically signed over your paycheck to them. Each time you try to make a purchase even though you already had credit with them in the past you get a hard hit on your bureau every time. What is frustrating with this is that if you have had several missed payments although not more than a couple of weeks and made arrangements to pay them, you still get black listed and they will not allow the purchase. Also if you have a credit score below 650 forget about making any type of purchase with them. My credit score was way above that score and yet they will not approve me for a purchase that is only $700. What is also frustrating is their revolving credit, I had a credit available and yet I wasn't able to purchase anything with it up to that limit, yet I'm still paying monthly on this stupid revolving account? So what is the purpose of this stupid account if I can't even make a purchase with the available credit? Please stay away from this company they just want to take and take your money no matter how they get it. They will also ruin your credit if you try to purchase something, they hit it each and every time rather making a soft hit they make a full fledged hard hit on your bureau.

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1:41 pm EDT
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Dell refund tv - worst customer care team

Dell customer care staff don't know what they are talking about, all they know is looking at their handbook and everything went by the book and they wouldn't get you more help you needed beyond that because they simply know nothing! The TV that I requested for a refund was picked up 2 weeks ago, they kept telling me they haven't received the TV back yet, so this morning instead of calling them, I called the logistics company, luckily they have everything filed, so they sent me a POD with a sign off from Dell warehouse, my TV was picked up Oct 8 and it was received by Dell Oct 9.
When I called Dell customer care, I told them I can send them the POD that I've received from the logistics company but the staff kept asking for a return label, I've already told me a dozen times that their staff refused to send me a return label before the pickup, they kept saying I won't have to do anything, the company will come pick it up with the return label and now they are asking me for that! So I gave them ALL the numbers that are on the POD and they still said they want a return label/tracking number. I told them to call the logistics company to get what they want and they refused, I asked them why would I have to be the one handling all these when I'm the customer and it's your company who should take care of all the communications in between? I'm returning the LG TV I bought from this Dell website because there are defects, why do I have to suffer all these just because Dell cs can't do their job and coz of the lack of communication between EVERY single department?
I ended up calling the logistics company again and they asked me if there is any specific person I can contact Dell with, fact is Dell would not give me any specific staff who is responsible for my case and I had to force one of the representatives to send me an email so I can get his name. So the lady in the logistics company was nice enough to help me track thru her emails and found one of the matching names and so she had sent an email to that person regarding this hoping that this could get the issue resolved.
Dell has one of the worst customer care team out there I swear to god, I've never had any experience with Customer service staff who are so irresponsible and ignorant, now it's been more than a month since I requested the refund and I'm still waiting!

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Jasandra Sherrill
Chicago, US
Jan 09, 2009 6:57 pm EST

I am unable to uninstall AVG 8.0 in order to continue installing Norton Security.

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1:49 pm EDT
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Dell refund tv

By far the worst shopping experience ever! I bought a TV from Dell Canada website and it has defects, called Dell before the LG technician came to check it, so Dell cs told me I can exchange the TV. The LG tech came and told me they have to replace the motherboard, so I called Dell to get it exchanged, they told me it's out of stock and have to wait at least a month for that, so I requested a refund instead.
I called Dell CS every other day because they had no one to come pick it up, sometimes they told me it's gonna be Purolator picking it up, sometimes it's UPS, called UPS and they said I'll need a return label or reference number so they can schedule a pickup for me, called Dell and they gave me the tracking number which the TV was first delivered to my place, I really wonder if these CS understands their own computer screen!
So I kept asking for some kind of reference so I can coordinate the pickup with UPS, but Dell wouldn't give anything to me, kept saying UPS will come with the return label and pick it up, I kept complaining and calling + online chat everyday and they finally got CW Henderson to come pick up the TV after 3 whole weeks! More than a week after the pickup now and they still can't tell me if they've received the TV back to get the refund processed.

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Dell dell return problems - worst online shopping experience ever!!!

Worst online shopping experience ever!
Bought an lg tv from dell, the wifi has problems, so I called dell to arrange an exchange, they said it will take a month so I requested for a refund instead because I can only exchange and return within 30 days of purchase. i've contacted dell to refund it and it's been 2 weeks now and it's still not picked up yet. at first they told me it's gonna be purolator coming in to pick it up, then 2 days later when I called to check the status they said it's gonna be ups, and then for the entire week there has been no news, dell even called me asking if the tv has been picked up yet, I told them there was no phone calls, no notes at the door, no nothing. so I started calling everyday in the 2nd week, even called ups, they said I should ask dell to give me a return label so then they can schedule a pickup for me. I called dell, they said I don't have to do anything and because this is a tv, they can't give me a return label, saying ups will just come directly to pick it up, they wouldn't give me any sort of tracking or reference number. they wouldn't give me any contact person, numbers, emails, nobody that I can contact directly with for this case. after numerous of calls to the customer service support number, I went on the dell customer chat to ask for the reference number again and they gave me the tv delivery tracking number, this tells you how awful the representatives are, they are supposedly to have everything logged and yet they dont' even know what they are dealing with reading the case log.

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6:36 am EDT
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Dell still haven't received my dell m90

On August 14, I bought a rebuilt Dell M90 Laptop. According to ebay and the seller I would get it by the 20th. No emails we're sent to tell me he didn't even have them ready to ship, let alone sell to the public as advertised in a Ebay ad. Already payed and it's now Sept 9th. I emailed him about 6 times, but only once did he answer, but after 5 days. I did file with Ebay a complaint, another 5 days he answered me to tell me he just got the hard drives in and he would send out on friday the 29th. Still nothing, but he did make out a Fed Ex shipping label on Sept 2nd and sent an email to tell me it was shipped, but I knew it wasn't, the Fed Ex number told me it was never picked up or even ready to pickup. Been lied to, to many times, I did email him back last night for a total refund over 200.00.

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Update by Bruce Fox
Sep 07, 2014 11:33 am EDT

I ordered a laptop and the ad said he had 8 left, tho it seems now they weren't ready to be shipped since he answered me and told me he got the HD's in and it would be sent out on friday.
I closed the case out on ebay thinking he would do what he said and ship on friday. Now a week later he says it's shipped out and here's the Fed Ex Number, so I go look. Seems it didn't move from when he made the label on the 2nd day this month. Now it's the 7th and still nothing, not even an email from him. So I sent one more email to him asking where is it. I bought the laptop July 14th, its now Aug 17th.

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Dell financing

I was denied tones of times they called me and said o try again. I got sick of this i called mdg direct got approved over 1 thousand doller limit for laptop and tablet if i wanted it. I went for credit counseling i was told to go with mdg direct if i have to to restablish my credit. I dont know if this will or not cause my unit is 27. 00 every two weeks but they want 6 27. 00$ payments before sent to me. I found out id be paying close to 2 thusand dollars by time paid in fuill and on 4 yr term of payment. I would like to hear from other users on here should i go for mdg or just save up the $ get a good unit but some dont come with os cd as well. Mdg tells customers there responsable to send back at there own cost for repair or what ever else this is only one thing i dont like about them.

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Dell abject customer service

I am 90 years old and bought a Dell inspiron 15 laptop on June 28, 2013. After several months of use it stopped working. As can happen with a 90 year old man, I lost track of time. When I took it to Best Buy on June 29, 2014, I was told the warranty had expired by one day. After making several phone calls to polite and courteous foreigners, I was told no one at Dell can resolve this issue without me paying for another warranty, which would amount to the same price of a new computer. I am saddened by the lack of understanding and empathy in helping me with my issue. One of the lessons I have learned over my long life is not to spend my money at a business which is unable or unwilling to help you. I cannot imagine to many American companies that would fail to come to some solution for an issue which is outside the warranty by one day. I realize I do not have many days or years ahead of me. But my advice to those of you who do: buy computers from Apple or even Acer.

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Dell refund

2 months ago I have order 2 laptops .
1st one was 15 inches ( silver color, i5 processor )
2nd one was 17 inches ( silver color, i7 processor )

Receive 15 inches black laptop and 17 inches pink laptop .
Call customer support and they offered me 50 $ to keep the 15 inches black and they will send me an silver 17 inches instead of the pink one plus free returning label . I decide to keep the black one but to exchange the 17 inches ( pink one ). After a week I have receive again PINK laptop and i told my self its a joke ... Call again their customer support and they offered me 100 $ to keep the pink one witch I don't want and next day i went to fed ex and return them 2 pink laptops . According to the shipping they have receive it back the 2 laptops 35 days ago and still did not refund my money . In the past 35 days call them multiple times and each time I was told in the next 3 business days I will receive my money back ... Today I call them back again and the representative told me that they are waiting for approval and they don't know when Im going to receive my money back . I really don't know were to call or what to do

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Dell lost laptop

I traveled from Bangladesh on 25th April with my child and mother in law. I had 5 baggage . As I have to take care of my child I put my laptop in the main luggage. I m doing my masters at University of Salford. all my documents and writings are in the laptop. I traveled from Manchester in the same way, found no problem. But after returning from Bangladesh I found my luggage but without the Laptop. am totally collapsed. please can you do any favor for me to find my laptop. at least if you manage the hard drive.Looking for the assistance.

Meherun Nesa

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Yramos
, US
Feb 22, 2012 2:59 pm EST

I purchased my laptop one year ago and already had over three viruses, which of course is not covered under the warranty. So after paying another 250 for virus protection, my hardware decides to breakdown. After calling Dell customer service and being on the phone for over two hours, I am told for a fee the problem would be fixed. Incredible!. I am going to invest in an Apple and live happily ever after!

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DARK KNIGHT 2011
BRONX, US
Aug 14, 2011 12:30 pm EDT

Dear sir / madam:
I am file a complaint to place that i order. I order an dell d600 laptop. The represent of the company, her name is terry, tell me, that sending me a guide manual. I want to file an complaint to current affair. And terry offer me, about $40. 00 to stop writing to you. She is threating by the phone, if i do not stop, she call the police.

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Jeanne Immanuel
,
May 06, 2008 11:24 pm EDT

I ordered 3 laptops at zoolys which cost me 1k plus. I sent the money via western union and have beed waiting ever since. I tracked the money and it was received that same day and the items was never sent. To thios date I have not heard nor received the items.

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foxxx
Beaverton, US
Feb 05, 2010 8:08 pm EST

I bought my wife a dell laptop for 540.00 11/08 I made double payments 347.00 in 14months They still say I owe 528.00 on it. This company is a ripoff. I will never buy from dell again. How do I file a complaint on the company?

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miss Iheanacho
Lond, GB
Aug 13, 2009 9:24 am EDT

I made a payment for antivirus on my laptop. I did not recieve any cover for my laptop but the money was still taken from my bank. I would like a full refund as I did not get what I paid for I still had to purchase antivirus cover from elsewhere.

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mary Sue Durant
Birmingham, US
Mar 18, 2011 5:41 pm EDT

I am unable to access poppit. Can you help me?

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hands
Long Beach, US
Feb 06, 2010 12:12 am EST

Why did you not go to wal-mart and buy the dell and pay cash?

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Muhammad Amir
, IN
Jul 28, 2009 9:18 am EDT

He is right, the dell do this..

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sunil kumar s
,
Oct 31, 2008 10:17 am EDT

dear

i have purchased dell vostro 1500 from baraintone at mumbai on 15 aug 08. but now thw exhaust fan is not working. am residing at jamnagar gujarat. my phone no is [protected]. now i am in a big trouble since my all work depends on this laptop. i am kindly waiting for ur repy. hope a fast action from ur end.

THANKING U

SUNIL

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3:51 am EDT
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Dell not supplying the purchased goods

We have purchased some laptop pc from:

Aesir international trade co ltd and send the payment to :

Hsbc account [protected], swift bic: hsbchkhhhkh

Fast honest technology limited
C/oaesir international trade co ltd
Room 804, huaqiang plaza building, huaqiangbei, futian, shenzhen, china
We are not in receipt of the product and no clear explanation for the delay.
Looks like we are trapped and the supplier just took the payment doing a fraud.
Kindly guide us to escalate the matter to the right authority.
We are dealing with [protected]@aesir-trader.com for the transaction, all he is saying hong kong customs holding both the consignments.
We can send you all tt reference if you suggest to send.

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Dave Burgess
Liverpool, GB
May 07, 2014 8:45 am EDT
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I also ordered a quantity of USB Flash drives (over $700.00 worth) from this company and was dealing with the same name, Odin. I sent the payment via bank transfer to the same account number.
It will not surprise you to learn that the order never arrived and I was constantly fobbed off with one excuse after another. This is a scam company with a scam website. I have also written to HSBC to make them aware that this account is being used for fraudulent activities. I have no idea what, if anything they will do.
How this company is still able to trade is beyond me, I can't even figure out how the Chinese authorities have failed to act.
All I hope is that this will stop others from being taken by Odin.

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Dell desk computer

I received a credit voucher that I suppose to had won in a sweepstakes giveaway. I sent a voucher in a certain amount of money and a voucher the sweepstakes sent to me to apply towards the item. The item was a desk top computer with windows 7. I received a window XP computer, did not received billing statement, no insurance papers, no invoice, no pamphlets, no instructions, no software, no disk and no telephone number to call or no website to complaint to., The key board and mouse did not work, due to missing disk. .I received wrong desk top computer. After I opened the computer box, and set up computer, it did not work. Should have been hp compaq computer system-Multimedia Processor. Was wrong computer-windows XP should have been windows 7. This is nothing but a scam. A Rip off. Further actions will be taken.

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blazeco49
buffalo new york, US
Jan 29, 2010 1:37 pm EST

I GOT MY laptop but did not recieve T.V an PRINTER AN REBATE CHECK

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7:47 am EDT
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Dell inadequate tech support

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An ongoing tech support problem since Dec. 2013
with a Dell XPS 9100 desktop computer numerous diagnostics & checked for virus'.

·
After tech support had me reload OS they had
ordered replacement of the motherboard fans coprocessor & video card. The
technician ran diagnostics booted to a black screen told me to call tech
support to reload OS again & left. After the OS reload the problem still
persisted.

·
A second motherboard & fans were replaced
this time the technician ran diagnostics & booted OK. The problem still
persisted.

·
Tech support wanted to replace more hardware. At
this time I have wasted to much time & asked for the computer to be
replaced (as I feel 75 % of the Hardware had already been replaced) I met with stone walls asked
for a name & phone # to call I was told there was nobody to call.

·
Made a complaint to the BBB ID REF # above. A
Vijay Kant R from Dell Executive
Customer Support called
basically said I don't have a problem today & he cannot do anything. I
asked about all the problems I have had he said that it was in the past. I said
it goes for a couple of days maybe a week & it happens what about that? He
stated he can't act on a problem that might happen, but to call him when it
does I asked how he intended to find the problem when it happens, you can't
logon to my computer because it in a black screen mode I cannot get on to the
computer? No real answer provided! He cannot replace the computer! So I get
the problem I reboot the computer to get it working again I call him but the computer is now working again he
will not do anything? (CATCH 22)

Here
is the best part of the conversation; he stated that the DELL REP SOLD ME A 5th
YEAR OF MAINTENANCE TECH SUPPORT & SHOULD BE ONLY 4 YEARS (IT WAS A DELL MISTAKE) HE IS CANNCELLING MY MAINTENACE AGREEMENT
(WILL REFUND MY MONEY). NOW I HAVE NO TECH SUPPORT (CONVEINIENT) NOW DELL DOES
NOT HAVE TO FIX/REPLACE THE COMPUTER. (NICE WAY TO RUN A BUSINESS) (PUNISHMENT
FOR BBB COMPLAINT?)

Mr. Dell, I have 2 Dell
computers a laptop & a desktop Guess what brand I am going to replace them
with? If you said HP you would be correct.. I will be spreading the word
around about the great Dell tech support. Just thought you should be informed
of your great tech support!

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5:33 pm EDT
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Dell very bad service

It is difficulty to have a reasonable customer service from Dell. I got a very bad experience.
I ordered a desktop from Dell. After waiting for 20 days, when the goods was delivered, I found there was a malfunction in the power supply system. I called Dell 1 8xx xxxx number. One agent told me that I could send back the malfunction one back to Dell, they will send me a new one in 10 days.
More than 1 month passed, I still hadn't received the replacement. I called Dell again, and they asked me to wait for another 21 days.

Johnny,

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7:09 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dell express slow

October 25, 2013 I purchased a http://www.replace-cpu-fan.comDell Inspiron 640m CPU Cooling Fan, it is expected to November 1, the results I to November 4 before closing, I consulted the site customer service they are very patiently answered the question I asked, very grateful to them, although two days late, but their attitude is very good, nice site, I hope next time to buy here, and I hope that this site has more and more well, thank you

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11:07 am EDT

Dell I still want to get in touch with these scammers.

I logged on to my bank account and noticed that some money was charged by DellPest Exterminating. So I was furious and took matters into my own hands. I called my bank to report and dispute the $30 and overdraft fee of $36 as a fraud/theft. I was told by my bank that it all will be refunded within 10 business days. That was all good, but I still want to get in touch with these scammers.

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4:44 am EDT
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Dell theft

some one theft my Laptop dell inspiron N4050
Specification 320 Gb hard 2.1 dual core processr and 2 Gb ram
service tag # 2XVBLR1

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Donna Bowman
Fairfield, US
Oct 04, 2010 7:02 pm EDT

I bought a Dell lap top and paid for Lo jack. The $1500.00 computer was stolen. I called to report it and was told to call the Lo jack Company. They said Dell should have installed it. Dell said a disc should have come with the computer. Lo jack said they have not had disc's for quite awhile & it should have been done by Dell - where I paid for it. Dell hung up on me when I called back. Do I have any way to get my money back or the computer.

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7:47 am EST
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Dell 7 days w/techs-no resolution to date

Worked 4-6 hours per day for the last 8 days with a variety of Dell Techs in India & Phillipines for a problem with my printer that it simply won't print. Language barrier is an issue in India. On the phone or Dell Chat 4-6 per day for the last 8 days, no resolution to date. Can NEVER find anyone in Dell Mgmt to express my issues. I've only had Dell products for the last 10 years, never a problem with their systems nor there support staff until now. I'm angry, frustrated and perplexed.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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