Dell
reviews and complaints

Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

dumb###...atleast we know how to setup a pc and take care of stuffs without calling customer service every ###ing time...

get a life luzr..

Don't get so mad... Yes, it was a bad situation to do to you, but can be simply remedied.

Just cancel your order, Dell doesn't charge your account or your credit card until the order actually ships, so you can cancel any time while the order is in production and you won't be charged.

You can cancel the order on the phone or online.

Same EXACT problem. In fact I have a $400 credit balance they won't give back to me.

The folks in India don't think. They read from scripts and are completey incapable of listening and making decisions. Dell USA just keeps referring me over to DFS. DFS puts me in a loop that can't be broken.

A lawsuit is probably the only way to get their attention.

Did not use service and was charged $18.00 on my credit card.

i paid off my computer and its not shipped yet.

I bought a dell lap top, needed some help, could not understand the people on the phone all I heard it was $150.00 to fix the
problem and i get a bill for near $500.00 i am not going to pay Dell the balance and if necessary i will contact the Florida State attorney for help, they have people from india on the phone and i could not hardly understand anything

I bought my daughter A labtop A year ago.And one week after the warrteywent run out the labtop went out.they said it was the hard drive So I brought it.And they sent the wrong one.so by the time I got the right one putd it in the shop and they took so long to work on it, And now It cant be fix they want take the hard drive or new battery I brought.I is bad when you pay that much for A labtop and goes out in a year with little use.So know noy only am Istuck the labtop buy $256 dollars ln parts I cany use, I WILL NEVER BUY A DELL AGAINordle24740@yahoo.com

If you're still having issues with Dell or even if they're somewhat resolved, I suggest that you email their company heads
starting at the top:

Michael@dell.com
michael_dell@dell.com
ronald_garriques@dell.com
lawrence_tu@dell.com
andrew_esparza@dell.com
paul_bell@dell.com
stephen_felice@dell.com
david_marmonti@dell.com
brad_anderson@dell.com
jeffrey_clarke@dell.com
alex_gruzen@dell.com
joan_hooper@dell.com
william_gray@dell.com
Brooke_Adams@Dell.com
michael_dell@dell.com
stephen_linder@dell.com
Swastik_Ghosh@Dell.com
mikeeagle1@aol.com
Dawna_Richmond@Dell.com
Richard_Bernier@Dell.com
Us_dfs_customer_experience@dell.com
geoffrey_knox@dell.com
andrew_ramer@dell.com
michael_george@dell.com
Brian_r_davis@dell.com
duane_pond@dell.com
Tracey_selberg@dell.com
jennifer_harrell@dell.com
david_slaughter@dell.com
kelly_rogers@dell.com
Tammy_Luong@dell.com
Brian_r_davis@dell.com
au_tech_support@dell.com
Greg_wills@dell.com
kelly_boatright@dell.com
david_frink@dell.com
jess_blackburn@dell.com
robert_williams@dell.com
shep_dunlap@dell.com
lionel_menchaca@dell.com
stephen_linder@dell.com

My only hope is that perhaps this company that I have been dealing with for almost five years can seriously consider
the problems their customer service and FIX them.

Good luck!

haha...gr8...Dell screwing up again...i hate thm...I got myself an XPS frm their website...never got one...whn i called thm, thy said that there was a DB error...plz buy again or file a complain...i filed up n its been 6 mnths...THEY STOLE MY $600...STAY AWAY FROM THEM... X(

i totally agree with u...thr delivery is really horrible...thy always over charge and customer support ppl are n00bs...lolz...thy dnt even know how to spell D-E-L-L...lolz

omg...its not only their computers or notebooks which are horrible but also their LCD monitors...
thy are highly priced and completely crap...i ordered one and got a broken LCD...thy replaced it in 3 mnths n now it makes strng sound...damn

so thats the point...Alienware and Dell...together they are messing up... i'd ordered a dell inspiron last year on july and got it shipped on Oct...they freaking charged me $150 extra for shipping saying that my location was hard to find...i mean wtf does this means?

Ian, you're right. Dell and all of the brand work under its name is totally piece of ###. Check this out: Alienware Area-51 Laptop — Disappointing laptop, broken hardware, crap customer service, do u see how many complaints? (Alienware works under Dell)

I forget to mention I came off the phone about 11:30am this in regards to the above comment.

Dec. 7, 2009, I cancelled my order with dell that I placed on November/09. The computer was to be delivered on Dec 4th, it never came, I lost a day of work waiting on the delivery. I called Dell at 10:00am this morning, I spoke to about five different people who kept transferring me to the same department with each having a wait time about 15-20mins; most of the reps had an Indian accent. By now I am mad because I work last night and I have not slept and no one at Dell can give me a straight answer as to when my order will be shipped out; one rep said the order is still sitting in the customer care dept. This is the Canadian dell. However, the US Dell delivers at a faster rate. I got so mad I cancel my order they could not provide a confirmation number for the cancellation but the rep said to me after four hours check the status on line and it will show that it's cancelled. How can Dell company allow their customer service department to play with customers time as if our time is nothing...I am so so mad I would like to get some infor to contact the President of Dell Canada.

Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. They also have a tendency to bounce you around from one person to the next while you wait for a long time on the other end of the phone. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

I am actually dealing with that right now. Mine has been cancelled not once..but twice. The first time they did give me a 30 dollar credit (woohoo eh that's big time) And now this time I got nothing. The rep said I should see it early next week but my confirmation said Dec 16. That is almost two months since I've origionally ordered it. Trying to get a hold of a complain dept. is impossible. Speaking to an english person is almost impossible. So very aggrivating I feel your pain!

Yes, I agree, their costumer service stinks! Even the paid services are badly rendered. Before you start on the phone, they say that at the end they will send you a servey formula and were asking me to gine them a "good word". But if the communication turns sour they never send you the servey formula. Since their remote customer services have gone to Tunisia, it's hell. It was better from the Philippines.
2011-01-07
I agree 100%. Just today, I called them in Tunisia for a simple problem, and nobody could fix it, even after taking charge of my PC.

Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

After two weeks of running around trying to get some answers from Dell concerning the status of my order today after waiting over 15 minites on hold I was told order is backorder and won't be shipped for 6 weeks. The good news about this is that I got to cancell my order and will not have to deal with this company that have no clue how to treat their customers.

How I wish I'd read the posted comments before obtaining a Dell product. In my experience, he poor agents in India or elsewhere assured me that the problem would be addressed, but there the service ends. My laptop was held in a Toronto tech co. for 10 days. It was returned unrepaired, although I did receive almost daily calls soliciting an extended warranty. Despite the product being under warranty, the "hidden" crack on the LCD was not covered. It was working before boarding a plane, handled carefully enroute and magically was not fully operational afterwards. The e-mails, phone calls, lack of communication between departments, staff...I've a voice mails, e-mails from Dell repesentatives, but responses in either form were not returned. Suggestion:buy another brand!

MSREE- I am havig the same problem with them like you did. I also bought the extened warranty but now they tell me it is just for software. I am going to email them and send a complaint to the Attorney Generals office for compaints... Thanks so much ...

Dell is horrible I bought a home pc and after hooking it up it had a virus. They told me that I didn't have a software warranty and if I wanted to send it back that they were going to charge me 200.00 to put it back on the shelf. About the warranty I did get one just not the right one it seems as if they made sure not to mention there were separate warranty's if I would have known that I would have purchased it. I feel that their products are not efficient and their consumer support does not exsist.

I ordered a dell computer and I had to under go a serious surgery and I am not sure when I can return to work. So I contacted Dell for 5 days finally got a hold of someone and they told me not to refuse the computer. and that under these circumstances should not charge me the 15% restocking fee. When I finally talked to a customer service they said not only would I have to pay the restocking fee but also pay so have it shipped back. If only had refused the package I would not have to pay that back, but worse then that they refused to take the 15% off. It's really nice to know that I'm doing business with a company would really could care less about people and more about the dollar. they even said they would give me a 35.00 discount if I keep the a computer. It's very sad when the dollar means more than anything else. also by the way it was a basic computer no add ons so there was no special things added to the computer just a basic model.

On August 1, 2008, I purchased my Dell Inspirion 1520 laptop online. I had just bought another dell back in March but accidently spilled soup on it. But, I was happy with my Dell (that I bought from Best Buy) and decided to get another Dell. I decided to just have one made custom for my needs and not what you can get pre-made in the store. Anyway, my laptop was supposedly sent to DHL on 8/7/08 and I paid for 2 business day delievery (which is extra) so it was supposed to be here yesterday on 8/11/08. So when it became late in the day yesterday I called DHL to discover that only a "label" was printed up and they had never physically received my laptop.

So I called Dell, (which I hate doing because 9 times out of 10 when you call the 1-800 number you get connected to someone in India who speaks broken English and who are typically extrememly rude. Since I ordered my laptop, I've spoken to 5 EXTREMELY rude, Indian representatives). So when I got a hold at someone at dell, which is also difficult to do because you have to go through an ANNOYING automated phone system, I was told I had to wait another "24-48 hours" to call back. So I called today and I was told the same thing AND my laptop is STILL at Dell when it says on my account that my laptop was shipped on 8/7/08 which was 5 DAYS AGO! I demanded a refund of my shipment and they keep telling me I have to wait until I receive my laptop, which seems it will never get here. I then said I just want a refund of my entire laptop but they told me I already have a "tracking number" for delievery and they can't do that EVEN THOUGH MY LAPTOP IS STILL IN THEIR POCESSION.

My advice to any future consumers: DO NOT BUY DELL. THERE CUSTOMER SERVICE IS WAY TO HORRIBLE AND TOO MUCH OF A HEADACE TO EVEN WORRY ABOUT THEIR PRODUCT. If something goes wrong with your laptop, you are so screwed if you have to call customer service.

In July I was in the market to purchase a computer as I needed it for work purpose, however the issue I was facing was that I needed to have Windows Xp and most new computers had Vista. I was aasured bythe salesman that the PC I was purchasing would have both XP and Windows on it. I Was confused and inquired how the PC coudl have two operating systems in which he expalined the partions to me, but all this would be installed. I confidnely place my order and awaiting for my shipment. After a few days I checked the status online and it stated that my Vista systme was shipped. I contacted the customer services to expalin my situaion, the custoemr services was extremely unhelpful and rude and told me it wasn't possible. After I replied I did not want the system as I had been lied to, they advised that I would have to pay a 15% return fee, the gut continued by stating there is nothing they can do and hung up. I submitted a complaint wih Dell and as it has been 6 months I have not received a response. I will never purpose anything by Dell again.

Had a accident with our Dell computer. The charge port got broken. we sent it back to Dell to be fixed. We were told that the motherboard was broke and it would cost around $700.00 to fix. We declined the work, because we could buy a new laptop for cheaper than that. So we went and bought a new laptop, had Dell send back the old one. Well we figured it was broke we got a new laptop what would it hurt to tear it apart and look and see if we could fix it. Get it torn apart and the motherboard is still intact.

The Dell Help desk led me through steps that deleted all my personal files! I had made it clear that I did not want to have my personal files deleted. I had questioned the "help" associate several times along the way, and stated that I didn't want my files deleted. "Doesn't this require me to back-up my files first?". In his mumble jumble of English, he wiped my computer anyways in order to fix my Windows issue.

Just received a new Dell Computer that will not work. There is a 21 return policy but now I learn that there is also a 15% restocking fee. Do not buy a Dell unless you are willing to get 85% of your purchase price back on a new computer. After hours and hours of phone calls to Dell, their Tech dept, etc. I could not endure more so I asked for a refund on a return of the computer. Then I was told that even though this new computer which could not be fixed would cost be 15% of the purchase price. If this is the new Dell it is not any better than the old Dell. If you buy Dell you need to really think about it. This is not H P's return policy.

I have Bought Dell computers since they first came out. I have always been a loyal customer. But, that is about to change. I buy on the average of 5 desktop and/or laptops for my family every 3 to 4 years. That ends today.
I bought a XPS M1730 from dell awhile back and i can tell you its a piece of junk. I am in the process of buying a laptop and a few desktops and I am happy to say it wont be dell anymore. Now if i can talk my boss into getting away from dell i can pull another 200+ computers from them every year. since I am the IT admin is shouldnt be to hard. BYE DELL wont miss you.

I purchased a new Dell Inspiron about 15 months ago. Immediately started having problems with the laptop, and called Dell on a regular basis. Every phone call lasted about 2 hours and included multiple transfers due to different departments, different problems, heavy accents, false promises, etc. (one call lasted 168 minutes including 24 transfers before finally being transferred to a dead line). After countless driver reinstalls, 3 new AC adapters, 2 new mouse/keyboard replacements, 1 new motherboard, and 2 technician home visits, Dell only finally replaced the laptop because I filed a report with the Better Business Bureau (which I had only ever done once before in my life).

I received the new laptop in April 2011. Two months later in June 2011 the laptop had a complete hard drive failure (couldn't even reboot windows) and I lost all of the data. Because my original purchase had a 12 month warranty Dell refused to replace the hard drive (or even talk to me on the phone for that matter) without charging several hundred dollars. After another Better Business Bureau report they replaced the hard drive (which Dell's own technician admitted that their hard drives commonly fail). I expressed continued concerns that the new laptop was defective and could easily have other problems come up, but they refused to add a new one year hardware warranty or to refund my purchase price (I would happily return this laptop in exchange).

What I have noticed is that unless you file a report to BBB they won't even give you the time of day. Once the report is filed they will fix any immediate problems, but still won't back their own merchandise. A very sad turn around from a company once voted best in customer support. I was an 11 year customer of Dell, but this experience and being treated like a nobody will cause me never to purchase from them again.

My advice is to stay away, but if it's already too late for that you're going to need to do something drastic (like file a BBB report) to even get Dell to talk to you. Good luck!

We have a Dell 948 printer and spend approximately $150.00 a year on ink cartridges. (This covers two black and one color every 5 months).We use our printer for home use and only when needed. These ink cartridges are only available from Dell and cannot be refilled to save money. Dell includes return envelopes to return the empty ink cartridges. In between uses, you can see that the ink level is lower each time the printer is turned on. I feel they could offer a discount when you return the empty ink cartridges to SAVE THEM MONEY! It is ridiculous.

I just found out that I have been charged late payments for 2 years of 35.00 dollars because I never looked at the bill with electronic payments! They never sent a letter that i was late. But it gets better. I signed up for automatic payments to pay on my due date. They took the payment and still changed me a late payment. How is this legal?

i just got charged 300.81 that was taken from my account..no acknowledgment on the payment and i still have to pay rent.. how can i stop this from happening...my payments are at the 1st of the month not the 26th of the month...this has happened many times to me in the last 6 months since i got my computer...what the hell.

dell is blood sucking from hell. i brougth a laptop from dell $1020.00
3 yrs. ago. now i own dell $1460.00 how can that be?
i 've been charged for late fee on almost every payment.
my due date is on 26 each mont and i sent payment on 23.
i do not known how can it be late . can anyone explain that to me?
no more dell

this whole system of computer scams suck

I tried to cancel my XPS Desktop order within 24 hrs. and Dell refused to cancel my order. I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:

www.bbb.org
Dell may charge a 15% restocking fee plus shipping for orders you try to cancel.

In reply to your aticle, on the 5th November 2008, I ordered a Dell Studio 17 laptop and case total price 650GBP. On Monday the 10th November I received a call from the account manager (lets call him Mohammed) who dealt with my sale telling me that the laptop was on it's way and the couier would be in touch, when I checked my order status on the Dell website it said my estimated delivery date was the 24th November.

I called Mohammed on th 17th of November only to get through to his voice mail, I left a message for him to call me regarding my order, I did not get a call back. So I emailed him, still no reply.

Today (20th November) I get an automated email from Dell telling me my order has been put back until the 2nd December due to a shortage of parts.

So, this morning, I spent almost two hours trying to speak to someone in an Indian call centre to ask why my order had been put back, I was passed from reception to reception I spoke to six different people who did not seem interested in my call and just kept quoting my extended delivery date.

I even left Mohammed three voice mails, I was told he will take between four and six hours to reply, thirteen hours later still no reply.

When I asked if I can cancel my order the person I spoke to said I would have to speak to the person that took my order (Mohammed), guess what, they put me through to his voice mail.
By this time I was so angry, I asked to be put through to a manager in the UK, I was told this is not possible, I asked to speak to a manager in the call centre, I was told none were available.

So Dell have had my 650GBP since the 5th November and I have no laptop.

I have a dell xps 1640 laptop. Just over a year old. The battery will not charge and the computer gives an "ac adapter not recognized" . I purchased a brand new Dell adapter for my laptop only to get the same message. So I basically have a laptop that is not portable. It will work when plugged into the wall. This is all over the internet. 1000 of customers have the same problem. My laptop is on a 3 year warranty so I sent an email to Dell. I got an automated response that they are working on the problem however they have never got back to me. I'm not looking forward to calling Dell because I'm anticipating a lot of useless questions from a tech that knows less about computers than me. Dell knows they are putting out a defective item but continue to do it which I feel is criminal.

Dell is by far the WORST Company to work with or deal with. Their customer service (if that is what you could call it) is HORRIBLE! If you aren’t on hold then you are being transferred from person to person none of which you could understand. No one seems competent enough to answer even the simplest of questions. When initially ordering the system the lady spoke so fast that when it arrived we some how had much more installed on the computer and more upgrades than we had wanted or than we had ordered. This in turn turned our bill from a little over seven hundred dollars to double that. When trying to rectify this situation we were told that it was too late to change it as we had already received it. Since then this company has been nothing but a hassle. We have paid this system off almost two times due to their interest and other fees and adjustments. Not to mention the fact that these computers are slow pieces of junk! If you are someone who is looking to buy a computer and are reading this save yourself the time and hassle and go to a local store where you can see and trust what you are purchasing! I guarantee that the system will be much better and you wont be paying out of your a** for a piece of junk! Not to mention you will save yourself a lot of headache and hassle without having to deal with their incompetent workers such as a Mr. Brian Tyler, who seems to be so dissatisfied with life that he unfortunately takes it out on customers. Not to mention calling you at your place of employment daily and harassing you! To make this already long story short Dell is by far the worst company, with the worst products, worst 'customer service', and I hope that by writing this that we have saved someone like us a lot of hassle! DONT BUY FROM DELL!

Dell, Inc and the world class customer service they still fail to deliver to you the consumer

This weekend, May 23, 2009, I went to www.dell.com and purchased my wife a new Studio 15” laptop. The total after all of the specials for the holiday came to 1948.00 less shipping and handling which I charged to my Dell Preferred account. By the time my wife finally decided on all of the specifications of the computer I felt good that she purchased a robust machine to fit her needs.

Memorial Day, May 25, 2009, I receive a phone call from Dell Customer Support (ironic name for what they actually do) and was informed that my original order had been cancelled in full because I failed to call Dell Financial and approve the amount being charged to my account. This phone call was due to a newly implemented security measure to protect my Dell Preferred account from fraudulent charges, which tells me recently Dell has received a large number of charge backs. To correct this, the analyst who called me offered to re-submit my order and would transfer me to Dell Financial services, and would also reduce the overall charge on the unit to 1780.00 less shipping and taxes. So I agreed to this and spoke with Dell Financial to approve the amount of 1780.00 less shipping and taxes.

Today due to my misplaced trust in large organizations I checked to make sure I was being charged the appropriate amount I agreed to. When I went to my account page I found that I was not being charged the amount I had agreed to, but instead the amount of the first order which I was told had been cancelled entirely. While at work I began my ordeal of talking to outsourced customer service and Dell financial representatives who keep telling me that in less than 24 hours on a holiday weekend my unit had already been put into production and could not be cancelled. This was of course after talking for nearly 7 hours to 27 different people 5 of which were managers. The story changed from one person to the next from the first order was what I would be charged to all my orders were cancelled and no money was charged to me. The only way I could get to resolve this was to reject the shipment and wait 31 days for the amount to be refunded in which time of course I would have one payment due, or they could ship me in the next 7-10 days the form to open a fraud investigation into their own company. The latter seemed ridiculous since the unit would arrive and have to be rejected in this time also.
I just found it a hard pill to swallow that in a company the size of Dell I couldn’t find one person that could fix the price I was being charged in error to satisfy a customer who has spent a lot of money for a home user and upcoming IT professional. I did take it upon myself to find the company directory, so for everyone looking for it try www.jigsaw.com and do a search of Dell. I called myself and left messages for Peter Botelho, Vice President of Credit [protected]) and I think his assistant along with Eric Sommer, Director of Finance Dell Relationship Services [protected]). If need be I will start calling all of Dells Vice Presidents and move to their C level executives until someone fixes the charge on my account or cancels it so I can finally move to Apple, who would have fixed this issue in one phone call.

I also filed my complaints with the Better Business Bureau and the Texas State Attorney’s office over the fact that Dell can protect me from fraudulent charges while in turn making fraudulent charges to my account. Looking at it why would I worry about someone unknown person charging items on my account when the company itself will make sure I pay for items I had not purchased or approved. I also wonder being an IT professional how secure my information with Dell REALLY is if they can make such a large mistake and not take ownership to correct it. I would be willing to bet that any novice hacker out there could within a week email me with my own information they got from Dell with little to no problem at all. My decision to go Mac has now been solidified and may as an individual pose no problem to Dell, but looking through the web I have found thousands and hundreds of posts from people just like me who no longer want to be a customer of a company with such horrendous business practices and tactics.
Just for you to enjoy check some of these links out:

www.jigsaw.com (don’t listen to support call the people who can fix your stuff)

http://www.computergripes.com/Dell.html

http://tech.blorge.com/Structure:%20/2008/05/27/consumers-finally-vindicated-dell-charged-with-fraud-bad-business/

http://www.youtube.com/watch?v=szeNXCHrwTg (interesting video wouldn’t need these folks if you truly delivered a great product)

http://www.businessweek.com/technology/content/aug2005/tc20050825_2021.htm

http://www.dellhell.net/

Dell is dishonest and considering the economy they should not be able to fleece us this way! I've found a movement against Dell on several sites. The best site is getsatisfaction.com because I think so many are outrage about a design flaw in a Dell laptop component that there may be some type of class action.

When enough people learn that they spent $$$ and bought new Dell products to replace components Dell KNEW had 'serious design flaws'... Dell will be required to notify affected customers and do a recall. I'm sure it will make significant news as the number of systems Dell has implemented this dirty trick on is very large!