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Days Inn Hotels / rude and bad service

1 United States Review updated:

I am writing to you to share my most recent and my last experience with Days Inn. I went on line to trip rewards as I usually do to book. I booked six rooms at the AARP rate. I went to submit and accidentally hit the prepay button. I admit that is not what I wanted to do, as my family was each going to pay for their own room. I immediately called the hotel; Days Inn at 20th and Market in Chattanooga, TN, and was informed that I could pay cash for each room upon check in. However I was bound to all six rooms and if I did not use them they would be billed to my American Express card, of which I said was fine.

Upon arrival to the hotel, we were greeted by a very unprofessional and unfriendly desk agent. After several times of being interrupted by the phone, we went to check in. She informed me that the rooms were already prepaid to my credit card. I tried to explain to her that I was told we could pay cash for the rooms and that there were no charges on my card. She again and again and again referred to the agreement of when I booked the rooms. I tried again to explain to her that I was told we could pay cash for the rooms and that my card had not been charged. I have always paid cash and could not understand why she would not take cash. I then explained to her that I would call Days Inn customer service and American Express. American Express said there were no charges or authorizations. I talked to a Days Inn representative at customer service. He contacted the hotel and then came back on the line to tell me that I had been rude to the agent and stormed out of the hotel. I was with my family and they can vouch that was not true. I was made to feel the victim by your Days Inn representative who told me too cool down and perhaps have a family member get our rooms. We went to lunch and then returned to the hotel. The same agent said that she had checked us out of the rooms and that she would have to see if there were any. She then said that she would prefer that we leave and go elsewhere. I told her that event thought the hotel was disgusting in look and no pool open, we wanted out rooms. She once again said NO, go somewhere else. Upon calling Carrie at the presidents office, she took the complaint and expressed that there was little she could do. I talked to the general manger at the hotel as well as the owner and to be frank, they didn’t give a damn. We lost money for the catering we had for the next day, as all my family had to drive back home, as the rooms in Chattanooga were all booked in other hotels. This is the worst experience I have ever had at any hotel brand. I intend to post this message story everywhere I can on the internet to warn people to stay away from Days Inn hotels. Had this been a Hilton property, I can assure you this would never have happened like this. As far as I am concerned as well as well over 100 people that I have talked to so far, we would rather sleep in a park than ever stay at another Days Inn again.

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  • Ju
      13th of Apr, 2008
    +2 Votes

    It's true. Days Inn is ONE star hotel. I don't know why people expect better treatment. The rooms are cheap, there are no perks and if you don't take a room or six there will be seven truckers or construction workers right behind you filling up the rooms.

    Next time spend more for a better hotel.

  • An
      25th of Jun, 2007
    +1 Votes

    It is true that Days Inn doesn't care how patrons are treated and will stand behind the hotel owners in any situation, the hotel owners know this and therefore have no incentive to make happy customers, after all there is enough business out there for everyone without having to rely on repeat business. The bottom line is that Days Inn gives a franchise to just about anyone that will take one these days and after they do, they just don't care.

  • Fr
      29th of Oct, 2007
    +1 Votes

    We stayed at 3 Days inn in our traveling the last 2 weeks,but the on in Natchitoches Louisiana, was disgraceful. first room ,we opened the door and a lady was in bed, we told the clerk he gave us another room number that one also was being used, the room next to it had a window broken out and scattered all over the walk way (2nd floor) and the smell of beer was terribly we got our money back and left and went to the Holiday Inn which was beautiful , friendly and secure.

    We were very disappointed and we are now wary of Days Inn. I would not want my name connected to this sort of filth if I had the Day Inn name I would advise don't stay at this motel.

  • Ma
      16th of Nov, 2007
    +1 Votes

    One thing for sure, After just one night at the Days Inn in Gadsden, AL ,. I will never stay at another Days Inn, anywhere. The Days Inn 1-800 number for complaints is a joke. Each Days Inn are individually owned and operated. Your on your own with the complaints at the motel you've stayed.

    Oct. 2007, at approx. 2:24 am, my husband and I were awaken by someone banging on a door somewhere close by. We figured it might be a domestic problem. Then we heard sirens, then there were police cars, firetruck, and someone dressed in a space looking suit. Needless to say we never slept another wink. I even tried to call the office to see if we needed to get out of the place. No one answered the phone. We were to scared to go out the door. While checking out, at 6:00 am, we found out there had been a bomb threat made to the motel, and the reason I didn't get someone on the phone earlier is because they had evacuated! WELL HELLO ! What about the guest? there we were, awake, scared, and didn't know what was going on. By the way, the person in the space looking suit- was the bomb squad, and they Did find an explosive device. Thank God, the place didn't blow up, I wouldn't be here to tell it. After complaining about not being told to evacuate and the danger that was there, no one cared . I didn't think we should have had to pay for a full night stay after all of that, but we did. Since then, I've read alot of complaints on the internet from other people, and now I see, Thats the way Days Inn treats all their guest!

  • Ka
      4th of Dec, 2007
    +1 Votes

    I will never use this hotel chain again. Long story short: we had to pay more for our rooms because the original agent mislead us with an 'unethical practice' of booking then confirming at a lower rate when we knew how many rooms we needed. Apparently this is against policy. Then the resolution specialist berated me until I had no choice to say it was resolved, although they did absolutely nothing to fix the problem beyond take my money. And then the actual visit itself where we shared the overcharged room with dead cockroaches. My husband refused to shower in the stained tub, and my teen girls were just grossed out over the state of the room. Keep in mind - they are teenagers. Their rooms alone are bad enough, so for them to skeeve a hotel room... it was bad.

  • Bi
      20th of Mar, 2008
    +1 Votes

    My wife and I spent one night at Days Inn in Pensacola, Florida. This hotel was advertised as newly renovated. Turns out it was a dump.
    The wifi access was unavailable because the 'antenna was broken'. The carpet in the room was stained and looked like it had not been cleaned in months. The TV remote did not work. The toilet was not bolted down properly and tended to tip over. The toilet paper holder was falling out of the wall and the towel rack was ready to fall down. The tub had not been cleaned and had hair from the previous occupant. The shower control was hooked up backward and had hot water on the right and cold on the left even though it was marked the other way (great for getting scorched). I requested a room on the ground floor because I have a walking disability but got one on the second floor because "the hotel was full". Checking the next morning there were no more than 8 vehicles in the parking lot. Then I noticed that 2 of the 3 buildings in the complex were closed and not available, probably because they were not fit for human occupation.

    My advise to anyone planning to stay at a Days Inn: DON'T DO IT, YOU'LL BE SORRY.

  • Ol
      6th of May, 2008
    +1 Votes

    Recently I booked a two room stay at the Days Inn Downtown in Gatlinberg, Tn. When I arrived, the front desk clerk was very nice. I had booked online and she just gave me the keys and told me how to find the room. That is all good I can say about my stay.
    The room was dusty, looked as if it had not been cleaned in years. The balcony was dirty and I had to clean a chair before I could sit down. The carpet in the hall was disgraceful, dirty and had something spilled on it five years ago, (or so it looked) and had not been cleaned. The ceiling of the hallway was so dirty, in other words, the place is a DUMP. In the parking garage, water was leaking from the swimming pool above. When I went to the complimentary breakfast the next day, the bread was so stale it surely had been there for at least a week.
    I have stayed in Days Inn's before but this one is giving your company a bad name. Please do something about it before you go bankrupt because I would never book with a Days Inn again after seeing that one. What more can I say!!!

  • Al
      14th of Jun, 2008
    +1 Votes

    My children and I stayed at the DaysInn in Ogden Utah, on 6/13-14/08. My daughter left her Nintendo DS in the room we was in (106). We no it was left there and had to have fallen between the bed and wall when she was a sleep. The cleaning lady didn't turn it in or the person that runs the lobby. WHY DO PEOPLE HAVE TO BE SO DISHONEST??? My daughter really wants it back with the game that was in it Mario Bro. I'm a single mother with three kids and that was not a cheap b-day gift. We no it was left in that room. Please help us get it back...

  • Li
      27th of Jun, 2008
    +1 Votes

    I stayed at a Days Inn on Adobe Falls Road in San Diego and the sink in the kitchen was missing and the cabinet underneath the sink in the bathroom was missing and their appear to be mold on the wall in the bathroom. I was stuck in this room for 2 nights as I could not find a hotel in the vicinity, all were sold out. I was attending a convention. The light in the bathroom went out on the morning we were checking out and a man in the lobby said his bathroom light went out too in his room. The Hotel refused to accommodate me in any way since it had taken my full payment on the night I checked in which was unusal. They said it was their policy, howecer I was told when I made the reservation that I would pay upon checking out. The only answer they gave me for the room looking like that is that they were under construction. DON'T STAY IN THIS HOTEL.

  • Br
      3rd of Aug, 2008
    +1 Votes

    My name is Brenda Hecht and my two daughters and their friend went on a road trip out east to Gettysburg and Baltimore maryland
    I called ahead and made reservations asking specifically if there would be any problem because of their age. I WAS TOLD NO PROBLEM THEY ONLY HAD TO BE AND ADULT WITH 2 FORMS OF ID. When my daughters arrived at the hotels they were told they could not stay because they were not 21. I specifically asked the age issue ahead of time so they would not have this problem and NOW they are across the United States in unfamiliar place with no where to stay. So I then had to make several phone calls to find them somewhere and one night they had to stay at a wayside. Although I do understand the issue with parties and such, I did not expect them to be thrown in the street with nowhere to go. I am very dissatisified with Days Inn. I would think that they would put customer safety first. I called and talked to all managers and wonder how theire employees are trained if we are getting conflicting stories and causing dangerous situations.
    We use Days Inn alot and I would hope that this problem is resolved so that other mothers do not have to worry if ther daughters will be raped or killed while sleeping on the streets.
    thank you for your time
    Brenda Hecht

  • Br
      8th of Aug, 2008
    +1 Votes

    My name is Brenda Hecht
    address 215 foster st
    Ft ATkinson, WI 53538
    I have filled out a previous complaint about the Days INN.
    My daughters were put out on the street because they were not 21, after I called and SPECIFICALLY asked about the age so this would not happen and it is on your internet site that you only have to be 18. I am expecting some kind of compensation for the Hardship, fear, worry this caused both me and my daughters. If I do not receive a response SOON, I will take this to the public and let the country know how INCOMPTETENT the DAYS INN employees and managers are.
    I trust to hear from you SOON
    Brenda Hecht

  • Mp
      15th of Aug, 2008
    +1 Votes

    When you choose a Days Inn, you think because it is an established chain, you will be defended if something is not right. You could not be more wrong. Most Days Inns are indepentently owned and operated. Complaints to customer service are useless. They will tell you to work it out with the hotels. Most of these hotels are owned by foreigners who know nothing of customer service. My suggestion is when you don't get the basic service you expect, such as a clean room, good security or anything else you are promised in writing, dispute it with your credit card. Take photos. If more people did that, they would clean up their act.

  • Me
      19th of Aug, 2008
    +1 Votes

    To be honest, I have stayed at several Days Inn hotels. Though I will likely never do this again after my experience on Saturday August 16th/17th.
    I drove to Sevierville TN on Saturday to meet up with my friends, for a little R&R. Unfortunately, that is most definitely not what we got.
    I stopped at this hotel at approx. 11:30 p.m. and was informed upon entering the building and requesting a room that they only had one room available and the room would be $70.00. I called my friends to double check that the price would not be a problem, as we would be splitting the bill anyways. While I was on the phone the clerk insisted that this would be the only vacancy we would find in the area and that he would throw in the jacuzzi room for free. Deal sealed. We took it. It was late and we were most definitely not familiar with the area.
    I entered the room first and the outward appearance while worn was not completely horrible. The carpets were stained and the air conditioner was not working properly, but we could deal with that. It was only going to be one night, long enough for us to catch some sleep and then head home.
    Upon finally getting ready to go to bed at approx. 1:30 a.m., after we had all showered and gotten food. My best friend turned down the covers only to find 6 - 8 cockroaches scattering in all different directions. Mind you I don't know how other people would react to this, myself I don't sleep with bugs.
    My friend promptly got up and walked down stairs with a dead cockroach in a napkin to show the front desk clerk. Upon showing him the bug and explaining to him that this was unacceptable. He promptly told her not to give him any ###. Upon which she replied for him not to give her cockroaches and that she wanted to be refunded for the room, so that we could try our luck at another hotel...and hopefully get some sleep before setting out in the morning. He told her that he could not give a refund for the room and that we could either stay or leave. When she asked for a manager he told her that the manager was in England and would not be back until Monday, and she then asked for another manager to speak with. He gave her a name and a name of a hotel and told her that the morning manager was working at one of them in the area.
    Upon returning to the room, we tried to get a hold of this manager. Of course, we were unable to get a hold of any manager.
    At that point the phone rang and the clerk informed my friend that he could give us $25.00 back and that we could take it or wait on the manager who was to be in @ 7am. We explained that we would like a full refund that, the room was very dis satisfactory and that it was very unacceptable. He informed us we would have to wait on the manager and hung up.
    An hour later one of my friends closed the door to the jacuzzi room, locking up our clothes and such. So, she had to go down to request a key from the clerk. Who informed her that she had no business being in that room in the first place, and that it was locked. To which she replied that our stuff was in the supposed locked room and that we would need the key to get it out. The clerk then told her that he didn't understand why, if we were so upset with the room, why we didn't take the full refund and leave...he obviously didn't realize that she was the girl he had talked to on the phone. She promptly replied that we would gladly take the full refund and be on our way. To which he stated he couldn't give us the refund now, that it was entirely too late.
    She then came upstairs and informed us of this. I called down to the desk to request the phone number of the manager he had spoken with to get the approval for the full refund to which this man replied..."I can not give that information out. And let me give you a little bit of friendly advice. ... If you do not stop harassing me I will call the cops and you will be escorted off of the property, you do not know this area and you will be put in jail." I promptly thanked him for his advice and that I would keep it in mind.
    7 a.m. came slowly, we could not sleep because cockroaches kept coming out of nowhere so we took turns walking around and sitting in the chairs available.
    At 7:30ish the day shift manager finally arrived. After explaining to him the events and handing him a cup full of the Days Inn pets, we were given a 50% refund because we had stayed the night.
    The employee from the night before left without a word nor do I believe he will be reprimanded in any way.
    I will never again stay in another Days INN, they are unappreciative of their patrons and they do not handle complaints with any regard to keeping repeat business.
    I warn all who do stay, check the beds and check them well.
    We have pictures and video of the state of our room...It is appalling and very bad for business I would suggest that the Days INN corporation take more interest in their hotels, because the owners of the individual hotels do not give a care about the good of the name.

    A little side note: The 1-800 number will do you no real good, they will take your complaint and give you a case number. Though nothing will ever come of it, or so I suspect, I still have a few days before I can call the 1-800 number back,

  • Mi
      13th of Sep, 2008
    +1 Votes

    Today was the last straw with Days Inn on Siegen Lane in Baton Rouge, La!

    I had stayed there about two Q!1years ago and the room they gave me was already occupied. When they gave me another room, it was filthy. At that point, I stopped staying at Days Inn. About 6 months ago, I decided to give them another try. Some friends and I get together in Baton Rouge once a month for a party and we usually stay at a hotel near I-10 and near the location of the party. Days Inn has the perfect location, so I gave them another try. For 4 months (4 different stays), they were pretty good. The desk workers were not as friendly [censored]iday Inn's desk workers, but I figure if I worked at Days Inn, I wouldn't be friendly either. Well today was the worse experience I EVER had at a hotel. I reserved 2 rooms for today (September 13th) because my friends and I were getting together. I reserved the rooms 2 weeks in advance and received a confirmation number and everything. Well, today when I drove 70 miles to the hotel, I was told that there were no rooms. I stated that I had 2 rooms reserved and the desk worker asked if no one called me to tell me that all reservations had been cancelled. YES, CANCELLED! He explained that the Governor of La had sent them letters stating that they could not evict utility workers that were staying at the hotels to help with recovery from Hurricanes Gustav and Ike. It seems that they make more money having utility workers there, then joe public, so they kept the utility workers and cancelled everyone's reservations. He said that someone was supposed to call me to advise me of this, yet no one did! The girl that was gonna use the other room had driven 2 1/2 hours to the hotel, to find out our reservations were cancelled! When I called "customer" service, the guy I spoke to seemed surprised that the reservation was cancelled and I wasn't notified. He took down my information and passed the phone to the manager. She came on the phone and, although she seemed interested, she pretty much told me that there wasn't anything she could do. She stated that "the last time" she checked, there were no hotel rooms in the BR area. I guess someone else had the same issue as me. I am really pissed that I drove that far and had to drive back home (I went to the party, but only stayed an hour) and it all coulda been avoided by calling me.

    Our group is planning another get together October 4, but I will NOT be staying at Days Inn.

  • Th
      17th of Mar, 2009
    +1 Votes

    I had a HORRIBLE experience! I found them in the AAA Petfriendly book, and made a reservation online for the Days Inn in Modesto. I called to confirm they had recieved the reservation and told them I was going to a dog show in the area. I was booked for Friday, andn Saturday night. On Saturday morning the maid came in found dog hair in the bathroom and charged me 150$ FINE! Then they said I had not been put in a PET ROOM! There are no signs in the lobby or room saying what is a pet room and what isnt!
    Since I said I was going to a dog show, I figured it was a PET ROOM!
    So then I asked if I should switch rooms on Saturday, but they said it wasn't needed since they already took my fine, then they took ANOTHER 150$ for SUNDAY! They also had a gaming convention which was loud right next to me, I was alone with my mom and three daughters including a baby. The convention on the other side of the wall went late in the night, and they were smoking outside the door. We called to complain about the smoke, at which point they just put a giant ashtray 6' from our room. What so they would smoke more? My daughter has asthma, I told them about it, they didnt care. They are a horrible hotel with HORRIBLE people.
    NEVER AGAIN. I would rather sleep in my CAR with three kids and the dogs than EVER go into a Days Inn.
    My daughter had to be put on prednisone the next day for her asthma. They are horrible!

  • Um
      27th of Mar, 2009
    +1 Votes

    I agree with the terrible service offered by Days inn. It was our first time at Days inn in California Milpitas. The room door does not close properly untill you force the door to close. The hot water tap did not work, and when you turn the hot water tap, you got cold water. When I complained, the manager ( apparently he is the owner ), accused me that I am trying to get money, and I am lying, and I am doing all this because I am Asian. I was alone in the hotel room when he spoke to me in this manner, and I was afraid that he was going to hit me. He kept saying " you want money beccause of your background, tell me where are you from, you are an asian". He also humiliated me infront of the guests at the front desk. I was on vacation with good feelings, but I started crying and my vacation was ruined. I complained to the presidential office, but they said they can not do much other than forward my complaint. This has been going on for 4 months, and the managment does not care. They just dont give a damn. I have better experience staying with Best Western, and even low cost motels. They have treated me with full respect and excellent service. I wonder who I can complain, so that the franchise Days inn has some regulation, and they treat people with respect. This was the most horrible experience I have ever had, and will never ever stay with Days Inn.

  • 50
      14th of Apr, 2009
    +1 Votes

    I work at a Days Inn and you people complain about the stupidest things ever.

  • Yp
      22nd of Jun, 2009
    +1 Votes

    I had very bad experience with Days inn at Niagara. Please don't go to such hotels and pay them what it is not worth. The room #503 that I stayed has blood stains on the curtain and the bathroom was not cleaned, the sink was leaking. Carpet is hopeless and the chairs has years together formed dust on it.

    Please don't encorage such hotels going to them.

  • Kr
      21st of Jul, 2009
    +1 Votes

    After driving for 12 hours I arrived at the Days Inn in Cleveland Mississippi on July 12 at 1:30 am. I was kept standing there 20 minutes while the desk clerk fooled with the computer because I had arrived a day earlier than my reservation although I called from the road and was told that it was not a problem. I was made to pay for the week upfront even though I questioned the practice.

    The first room I got was disappointing and shabby. After the faucet came off in my hand I asked for another room. Finally got settled in about 2:30 am. Second room looked better, but A/C did not cool. Next day was 100 degrees. I asked about the A/C and was offered another room, but it was so run down with old bashed up furnishings that looked like they were acquired from the curbside on trash day. I stayed with the warm room. They did come to fix the A/C, but after that the rug was wet around it. I had to go through a box of remote controls to find one that worked. The pool was locked up because the pump was broken, and would not be fixed until after I left. The continental breakfast made you lose your appetite. Cold pancakes in a tupperware box, bread slices in another, a few apples, and tired looking cereal from old dispensers. One morning there was hot fresh coffee but no cups and no one around to help you.

    Worst of all, one morning I woke up with blood spots on the tank top I wore to sleep. I had bumps on my chest and back and my son on his feet that itched like mad. These were not mosquito bites. Now I have medicine from my doctor that kills larvae like I put on my dog once a month! We transferred to a Holiday Inn for the last day and finally had a very nice stay there in a pretty and clean room.

    The pictures online were deceptively quite pretty and the price was right. The undoubtedly photographed their best room.
    After my experience and seeing all the other horror stories, I will not be staying in a Days Inn ever again.

  • Tr
      29th of Jan, 2010
    +1 Votes

    It was our honeymoon my wife and I are newly wed couples. After check in the room smelled like cigar then we asked them to sanitize the room or disinfect few minutes later housekeeper entered without knocking and sprayed in our room without saying anything I was getting mad already but then I calmed down. I asked him if he could get me some water since there are no complimentary in the room even if it wasn't his job. He entered again with a glass of water and STUPIDLY spilled it on my wife! I sent him out my wife immediately took a bath and we she found out that there were no towels! so I called the front office for towel and it never came! My wife was frustrated so she went to the front office immediately and complained but the front office do not know how to solve problems!

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