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Days Inn / hotel

Kennesaw, GA, United States

Hi my name is Brenda Sinard, I am president of the GGCBA, which is a musical performance organization out of the pigeon forge Tn. I am the president of the Ga. organization. My family came up to Kennesaw Ga. to stay in the Day's Inn, This is our official hotel that we always stay when we are conducting business in the area. We had come to this trip to meet with the folks at Six Flags for some performances with our artist and of course we stayed at the same Days Inn that we normally stay at. This time it was different we were told when we got there that all the rooms were dirty and we could not get in. just go away and come back in a few hours, so that is exactly what we did. We came back around 4 PM got our room, but our bags in and immediately left for Six Flags. When we came back around 10 PM we noticed that we had a broken TV remote control, the room was very dirty, the heater latch door was broken, the towel rack was torn off of the wall, no wash cloths, and the towels had been used and were dirty. We went in seach of finding the Desk Clerk and he was no where to be found, so we could not shower because of no clean towels. The whole room looked as if it had not been cleaned at all. Anyway in the morning we went to the front desk and talked to Tina, she was very nice, apoligized and told us that she was sorry and was going to refund the nights stay. I thanked her and told her that I had booked through Hotels.com she said that it would be ok just call them and tell them that Tina gave the Ok to refund the nights stay. As I got home and called Hotels.com they in turn called the hotel and Management told them that they would not refund the room fee. They said that Tina had no authority to make that call. What they didn't realize was this was the hotel that we always stayed at when in town because I did not like staying in the atlanta area hotels and this was close to the bowling alley where I take the little ones to bowl. Just want to let you know that I am very disappointed and that I will make sure that Day's Inn is not on our list of hotels to stay in ever again. We are performers and I currently have over 800 singers, song writers, instrumentalist in my Ga. association. Day's inn is also who we suggest at our Ga. state awards show. It wasn't a lot of money but it's the principal of the matter, when you travel you expect to at least get a clean room with fresh towels and we have never had a problem there before. Shame on your hotels for treating your guest in such a manner. Just wanted to let you know my frustrations concerning this trip

Brenda Sinard
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Br
Oct 23, 2018

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