David's Bridal reviews and complaints 168
Keywords
dress experience appointment store dresses wedding customer service fitting service staff purchase bridesmaid dresses manager size return disappointed wedding dresses money wedding gown alterations departmentNewest David's Bridal reviews and complaints
Services
I ordered my original wedding dress July 2013 and repeatedly asked them to order me a petite. Dress arrived but was not petite, nor could seamstress pin the dress down to fit me properly. Frustrated I asked the store to allow me to start over and apply what was already paid toward a new dress. I returned to the store several weeks later and found a new dress off the rack. I pulled the seamstress out of her shop and asked her to take a look at the dress and confirm that she could in fact alter the dress down to fit me. She confirmed that she could and took over an hour to pin the dress down accordingly. When finished pinning, the seamstress asked if I was comfortable and I let her know I was still concerned with the top of the dress not fitting well. She assured me that once the alterations had been done, it would "lay on me correctly". One month prior to the wedding I returned for my fitting only to find that the top of the dress did not fit me properly. The seamstress looked it over but said she would have to start over and redesign the dress completely in order to get it to fit properly would she was not allowed to do. And, that although she felt bad there was nothing further she could do. I left the shop, one month prior to my wedding, having paid $450.00 for a dress and $497.00 in alterations for a dress that didn't fit me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Alterations not carried out
When I returned to Davids bridal, London, expecting my wedding dress to have been altered, after a fitting was done on my previous visit, it was not done. I contacted them, when I got home, but nobody returned my call. I sent an email to them, but still no response. I now see that the wedding dress I have ordered is half the price I paid for it, which just adds insult to injury ! I don't even want the dress any more now. I travel three hours each way to get to this shop each time. They are quick to make you pay for the dress and alterations up front, but don't carry out the after sales service. I am extremely hurt and upset as this has just taken all the shine out of what should be an exciting time. Laura Harvey
Ruined my wedding experience
I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's bridal dress that was perfect and called the store to find out about it because I never saw it. They told me it was clearanced and that they could order from an outside store because the website didn't have the right sizes. I ordered the dresses from all over the country in April and was told by the store not to open them until I could get my girls together to come in and open and try on at the store (if something was wrong and I opened them at home it would be my fault). I took the dresses in to David's Bridal in Keizer, Oregon and when the manager opened the boxes, two of them were the wrong size, one was two sizes larger and one was a size two small. The manager searched and searched and told me they did not have any of the size I needed and that they could alter the bigger one but the other one would need to be changed to a lace back in order to make it work. Two dresses one way and one different? Screw that I wanted the dresses they promised me. When I asked the manager what happened and why the wrong sizes were shipped when I was assured they found them from different stores across the country, she told me that they must have been mistaken at that store and they shipped the closest thing. NOT ACCEPTABLE! A month and a half before my wedding and I don't have enough dresses and they wouldn't refund my money. After enough fighting and arguing they agreed to refund the money for the one dress that was too small and I figured I would plead my mother to make the third dress. When my other bridesmaid went in to have the larger dress sized down, I was told that they were going to charge me over $100 for the alterations, NOT ACCEPTABLE! I had ordered the right sizes and it wasn't my fault they shipped the wrong ones and didn't say anything. David's bridal completely ruined my wedding experience as a bride. Being a bride is all about having a good time and enjoying the planning process. This store and company ruined this for me and now all I can do is hope that it's all over soon. Funny thing that I spend over $2000 in dresses and accessories from this store yet didn't give a rat's a** about me or my wedding.One things for sure, I do not love David's Bridal and I will never refer anyone to this God-forsaken place.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not honoring price quoted!
My Granddaughter and her father went to DB's Monday afternoon. Tried on a dress that she loved and talked to Consultant #711471 Jacob L. They were told the price of the prom gown was $130.00 which was %50 off the original price. Asked if they could hold it till later in the day. Yes! They called grandma (me) to see if I would like to go look at it with them that evening. Of course I went. Kaylee tried the dress that was placed on hold. . and several others too. When the final decision to purchase the dress on hold was made, we went to the desk and were told the price was not on sale and it was full price. The clerk called the manager (Danielle E #668310) over and Danielle said it was full price, and that Jacob was a new employee! Devastated, my granddaughter was in tears. They would not honor the quoted price. What was to be a happy occasion turned into a nightmare!
We left, too expensive for Kaylee's budget. While driving had a phone call from clerk that they could lower it to $208, not acceptable. Further talk they said they could lower it to $175 and that was final. We drove back and purchased the dress. I am so furious that you would not honor the quoted price and put my granddaughter through such trauma. What a sham. I intend to let EVERYONE know of this poor customer service. Anna Marie DeLauder, [protected].
Photography
I went to Davids Bridal for my wedding dress and I will say I had no complaints when it came to the service or speed in which I received my dress and so I decided I would use their photography for the wedding as well. That was the BIGGEST mistake I EVER made! I was originally told I would have my images within 4-6 weeks of my wedding which I didnt think was bad so I proceeded with using them. Well I never spoke to the photographer until the week of my wedding, then she showed up 30 minutes earlier then she was suppose to, she was not dressed professionally well then we went to the venue and she took maybe 5 picutes of my husband before, no picuters of the front of us during the wedding only in the rear. Then when we were eating she stood at the bar eating for an hour and didnt take a single photo in that time. She said she ran out of ideas for poses after only about 10 poses outside and then left during the father daughter dance. I did not get a single photo of anything after the first dance which we did before we even ate. I still have not getting my photos or even gotten to see them at all and my wedding was September 29th 2012. I was told I SHOULD have them by Dec 5th I have called and complained and not been able to get calls back and when i did was only offered a small photo package for free. I paid $1000.00 for these photos and from the number of pictures she took I maybe only have 60 picutes if that and none of the cake cutting, flower toss none of that. I am very upset and dissapointed in the lack of customer service I have gotten. This was my wedding day, a day i will never get back and I dont even know what types of photos i have to try to remember it by. Do not use their services for photography EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hold that thought for about 8 years and then revisit it. You'll realize its no big deal. Trust me on that.
Horrible customer service
This is the worst David's Bridal I have ever been to. I would give zero stars if possible! I live an hour and a half from this location and had to get a dress from them- I called 4 times to make an appointment and each time an individual there took my name and number. I never received a call back. When I had finally made an appointment and ordered my dress the same thing happened. I ended up having my dress sent to me so I could do alterations elsewhere. The WORST part was when I called to talk to a manager about never receiving a call back she never even apologized! This place is horrible- if you do not have to order a dress there DO NOT GO! I have never been more offended by a store ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please listen up for anyone who is looking to have a true happy and joyous wedding. My warning for you is unless you really want to add some more wedding nightmares to your life do not visit Davids Bridal at any location! They are a sham! The worst customer service i have ever experince! A time for someones wedding is suppose to be a time of celebration, and yes things do get complicated with where you are going to sit everyone, how much food you will need and where to have the wedding all together. But one of the most memorable moments in a womans life is when she goes to pick out her wedding dress. That dress that will make her feel so incredilbly beautiful and confident in. The dress that she is going to walk down the aisle and stare into her lovers eyes and marry. The dress should bring tears to her eyes or at least leave her with an emotion that she knows without it her wedding could not go on. That is what Davids Bridal promises us, but cannot deliever! "You'll love Davids Bridal!" Is the worst piece of crap i ever heard! I was planning a trip with one of my girlfriends that was getting married to go to Davids Bridal, all though i had been told of their dissappointments i decided we should give them a try anyway, because you never know all stores have there bad days. Anyway i met up with my friend at two o'clock to travel thrity minutes up to charlotte to look for her dress. Before we left i decided to make sure they had a slot for us to come that day so we didnt waste our time driving up there. So i called, when i finally got through a voice machine let me know that their location had moved. Now my friend thought this odd, because not only twenty minutes ago had she gotten the directions off line that told her to go to a diffrent location, that obviously wasnt there now. So thats strike one, now you maybe thinking i was taking this too literal, besides some places are maybe too busy to update their website, but you know how could they be busy if everyone is going to the wrong location. So i decided to brush it off and ask a real person when they picked up the phone. Then a woman came on i asked her about the move and she confirmed it was true, then i asked her for the real address and we were on our way. Before hanging up i asked her if it was possible for making an appointment for that day for in about a hour or sooner. She told me she would connect me and she would have to put me on hold. I agreed, foolishly little did i know what Davids Bridal's definiton of hold ment. I waited, ten minutes, twenty, twenty-five minutes! I was getting annoyed fast, i had hopped that this store had better been seriously busy to ignore a call like this. Finally around twenty-seven minutes someone answered me. "Hi" she said, "Well it looks here that i can fit you and your bridesmaids in on saturday for fitting is that good for you and at what time?" I was a bit confussed i said, "I am sorry, we hadnt said anything about bridesmaids or a saturday?" She responeded, "Well what kind of dress did you want?" I continued, "We were looking for a brides dress and we wanted to come in today, " Quickly she spoke again, "Oh sorry picked up the wrong line." And then she put us back on hold! Now it had been thirty-five mins now we were pullin into the parking lot still on hold, i was furious, but my friend reminded me not to show my temper. I took a deep breath and stepped out of the car and into the store. I was shocked as i stepped into their lobby, not only was there barely no one in the store, but there were at least five woman walking around, not one on the phone! Go figure! I went up to the front desk and politely introduced ourselves and that we were looking for a dress for my friend for her wedding. I also noted that we tried calling and were put on hold and left there. The employee just nodded her head as if was a everyday thing, which it shouldnt be, and asked us to have a seat. Then another woman greeted us, with not to bright of and attitude and my friend to fill out some paper work and pick out a few styles for her dress, and she did. Then we were greeted by another associate consaltant who seemed very friendly and i put my nerves to rest... for the moment. She brought us over to the dressing rooms that were smaller then my closet and told us to sit down. We went over when the wedding was and what price range she was in an what she was looking for. Then she walked away to grab the first three dresses. When she came back she went in with the first dress that was specifaclly the opposite of what my friend asked for, but she tried it on all the same. It was horendous! The fabric looked and sounded like it was made from a wind breaker. I quickly asked my friend what she thought and she asked to try on the next one and so the consaltant grabbed the next dress and went back into the dressing room. As i was waiting for the next dress i saw a woman calling out and asking for our consaltant, i grabbed her attention to let her know she was with my friend changing. She seemed to laugh to herself and then said out loud well she had another bride ready to go in so she needs to hurry it up. I was in shock! Number one, the disgusting attitude and the fact that she had the gaul to say this out loud to a customer no less, was appauling. I stared in shock at her as she walked a way. Then my friend came out in the next dress, still not what she was looking for. She tried on three more dresses and then i asked the consaltant about a dress i had seen online she told me that i could try to find it myself. Now i thought this odd because ten minutes ago she said that we couldnt even touch the dresses and now she wanted me to go searching for it. Obviously she didnt know her inventory or what she had advertising online. She also had a problem with math too it seemed, because she started to bring dresses for my friend that were out of her price range and still not the simple trumpet style she was looking for. I was starting to get very annoyed again and then to add a cherry on top that same woman who was looking for her earlier came by again telling her she had another bride waiting, like she wasnt with a bride already! My friend was getting frustrated and decided to leave and before she was even out of her dressing room her consaltant had already sat down with another family. I was completly blown away! Davids Bridal is suppose to be the famous grand place that woman come to to pick out there dresses, but all it is a bunch of pushy rude, no good snobby woman who work there not caring about your special day at all or anyone else for that matter. And that kind of business should not be in business as long as it has been, its ridiculous! After leaving that day i was so angry with my experince that i swore i would never step into another Davids Bridal again and i also swore i would help others from making that mind throbbing mistake. I even spoke of my experince to some of my co-workers and many of them agreed with me that Davids Bridal is one of the worst places to go if you are looking for any type fo dress. And not just here either, one of my co-workers had a problem in NY! So its obviously not a one store thing! So if you want to keep your happy day in bliss and your nightmares to a minium do not and i repeat do not go to a Davids Bridal!
Let me begin by saying it took me a long time to find my wedding dress so I made about 7 different trips to 3 different David's Bridals. Buying a wedding dress is emotional and stressful as it is, and I believe if you are spending any significant money on a dress you will be wearing for only one day and an important day of your life at that, you should NEVER be treated as rudely as I was treated. Let alone multiple time, in multiple ways, at multiple stores. The first time I ever went into a David's Bridal was long before my wedding where I went with my mother and sister just to look and get an idea of what I wanted. I swore I would never go back (I wish I would have listened to my instincts). The sales associates work on comission and it is obvious. My sales associate kept bringing me halter dresses even when I specifically told her I would never wear a halter dress. Not a big deal, but she didn't listen and still never got it and kept insisting, so I left my first ever trip to David's Bridal with a bad taste in my mouth and swore I would never go back.
Fast forward to a year later when I was seriously looking. I had gone to another bridal salon and my sister and mother and I decided to go back to David's Bridal because it was close to home. I had a neutral experience and warmed up to David's Bridal at that point.
Then, I went to a different David's Bridal in the city where I live. I had an appointment. At a specific time. I showed up early for said appointment. My sales associate went out of her way to tell me she didn't want to make me feel "rushed, " but she did have to get to a Mary Kay party in half an hour. Appointments are scheduled for 1.5 hours. I couldn't care less who helped me, but I was shopping for a wedding dress and I sure as heck didn't want to feel rushed, and I told the receptionist and the sales associate that I would be more than happy to have someone else help me. The receptionist wanted to get another consultant and I did too - the Mary Kay girl INSISTED on helping me while telling me she wouldn't rush me, all the while rushing me. The fact they work on commission was even more blatently obvious when SHE TOLD ME they work on commission and didn't want to lose the sale. Not tactful at all. At that point she was running around grabbing dresses and rushing me through the dresses. I had come in with a printed picture that I had found on the David's Bridal website I wanted to try. The associate who had claimed to "know every dress in the store" said that dress was long discontinued. I thought that funny since I had just seen it on a mannequin in the other David's Bridal I had been in. Again, rushed. After agonizing after the picture, she said...wait! I think this is on clearance, but we only have it in a size 16. (I was trying on 4's) They miraculously had the dress that was "long discontinued!" She finally wrangled it up and tried the 16 on me clipped, but I was still not sure and I would have to order my size online, sight unseen. When it was becoming obvious that I wasn't going to choose a dress within her half hour time frame, she reluctantly left but not before telling me that if I did order the dress online, to make sure to put in her code because they work on comission, before dashing off. I was left there rushed.
A little put off, I decided to look more in my size at my pace. Guess what? I found that dress IN MY SIZE! The long discontinued one! From the girl that knew every dress in the store! I grabbed it and went to try it on. At this point another associate (I think, she didn't introduce herself) came up to me like I was a criminal for approaching the dressing room and kind of asked what I was doing. I told her I had an appointment at this time and my associate left early, and I wanted to try on this dress. She was so rude and just said "well, that's fine, but you won't have anyone to help you and you're on your own." Well, no kidding, since my associate left me! I left that time and of course didn't purchase the dress.
I went to a different David's Bridal in the same city (I didn't want to go back to rude central), and my associate at that one was more than nice and helpful. The only thing worth noting about this experience was that I tried on another dress that I liked in a size 4. I didn't buy because I wanted my mother with me when I chose a final dress.
I went back to the first David's Bridal with my mother and sister knowing I would finally buy a dress that day since I was in town with them. Boy was this an experience. The first notable thing was that in addition to myconsultant (who was just ok) I had three other consultants staring at me - they apparently had nothing better to do that day). I went from having no consultants at one David's Bridal to 3 too many! This would have been fine if one of the bored consultants wasn't extremely outright RUDE for no reason and with nothing better to do.
As I stated previously, I had tried on a dress at a different David's Bridal in a size 4. I was looking for same dress at this David's Bridal to try on with my mother and sister. They didn't have the 4, ao I wanted to see if they had a size 6 to get a similar effect. At this point, the consultant who wasn't mine and I still don't know why she was there chimed in and said that a 6 wouldn't fit me, and I would need an 8. All I am thinking is "ok?" She was neither helpful nor nice. I had already tried on the dress in a size so I think I was intelligent enough to get the size that is appropriate, and if it not, to seek out a different size. Obviously she was not. I had tried on the dress and it had some bunching in the middle. Again, for no reason this woman piped in and decided to tell me that the dress did not fit right. I stated that the fit might not be correct in this size and that also, the dress is made of polyester, so that would contribute. Interestingly, this is exactly what aconsultant had told me at another David's Bridal, so I was simply repeating what she said. This bored consultant argued with me and told me that was not true. I said, "this dress is not made of polyester" and then she said, "Oh, it is." Aside from insulting me, making me feel bad, and insinuating I was fat, she ruined my mood, attitude, and a day that is supposed to be happy with her rudeness stemming from nothing other than the fact that she seemed bored. She wasn't even myconsultant!
My mother and sister told my consultant that I was a little offended and the other lady finally left.
I did end up purchasing a dress that day. Every David's Bridal I visited went out of their way to tell me that if you buy the dress that day off the rack, they will clean/steam it and fix any beading or superficial tears. I bought my dress off the rack and they refused to do anything to it because they recommend that I get my bustle done at another David's Bridal closer to where I live. I was very worried about that. There was a rip and beading missing, not to mention that the dress had been tried on by multiple people without it being steamed. I literally carried my dress out of David's Bridal without them touching it again after I had tried it on, and that worries me. A lot. I guess I am just hoping (!) that my David's Bridal here will acknowledge that, but with the service I have noticed elsewhere, I don't have much hope. Utterly, utterly disappointing.
Yes, Peridress is an excellent website for you to purchase dresses. I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price! I will purchase more dresses from peridress in the future.
I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price! Thank you. Peridress.
I also have purchased my wedding dress from Peridress. The dress arrived in time. And fit me perfectly. I love it so much. I will purchase more dresses from Peridress in the future.
I 'd like to recommend Peridress to you if you want to purchase dress on line. I purchased my wedding dress from them. The dress arrived in time. I love it so much! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! They also have give me a coupon code, I'd like to share it with you. The 5% coupon code is：p002rm356d . You can use it when you place the order on Peridress.
Hi. Maybe next time you can try to order the dress online.I ordered my wedding dress from www.peridress.com. The dress arrived in time. Totally one week before the promised data! I couldn’t be happier for it was a most stunning dress I have had! It fits me so well! Thanks for their excellent work put in my dress! Especially the experienced seamstress! What's more, it is very cheaper . i am so happy . and I think I will always choose peridress .
Does anyone know where a woman in her late 50's can find a dress with sleeves or caps in a reputable Bridal Shop? After my experience with David's Bridal, today I will not buy anything from there store. I asked to by a dress with caps or sleeves no strapless or thin straps. I had a catalog shoved at me and was told I needed to order a jacket or a wrap. I explained that was not what I was looking for. She said that was all they had available. I then asked where the Mother or the Bride dresses were. She pointed and said there was nothing in ivory or white. I started to look but was so put off by her bad Customer Service I decided I would be better doing business elsewhere. I left the store and will not recommend it to any of my friends or associates.
Dont waste your time with them as they dont care about the poor servie. POOR SERVICE is their "MOTTO"
They are there to get paid and nothing else. Due to vast amount of complaints-they don't repspond not do they care
If it has bunching in the middle, then no, it does not fit right. And saying so is not insinuating that you're fat. Wedding gowns are unfortunately not always true to size.
You should have honestly bought the one at the store near you.
The second time you visited, they should have had another consultant take over and i think the reason why another didn't is due to poor management.
Listen, David's Bridal makes inexpensive wedding gowns. Don't expect to get the same service as boutiques that sell gowns that cost upwards of $3000 to $10000.
FTR, the "consultant" whom you thought was rude and bored could have been the store manager, assistant manager or another member of management. And usually consultants do like to watch brides try on gowns and talk to them... don't be insulted by that, they weren't "staring" at you either. Don't kid yourself.
And it's not that the store you bought the gown at refused to do a spot clean and a bead check, usually you leave your gown for a week or two and pick it up before the wedding, they don't do it on the spot. They were correct in saying that it would be better for the DB by you to do it since you don't want to have to drive back just to pick up your gown.
If it was so disappointing why give them the sale? You didn't even sound like you liked the gown that much.
And, FTR, sometimes the distribution center ships the stores discontinued gowns if they have extra, so there's a chance that the original consultant didn't know that one came in.
Fiance died, refused to return my dress
Boy, do I have a story for anyone who is considering buying ANYTHING from David's Bridal.
In October of 2003, I purchased a wedding gown, veil and accessories from David's Bridal in Tyler, Texas. Five weeks later, my fiance died. Devastated, I attempted to return my merchandise at the local store, explaining what happened. The ladies there were very nice, and explained to me that they'd have to get the OK from corporate to return the stuff. I tried for THREE MONTHS to get an answer from someone at the store. I called. I went in, always sobbing, as I was in a fragile emotional state of mind at the time. I even provided a copy of my fiance's death certificate. STILL nothing. After three months of being put off and put off, I gave up, shoving the dress and accessories to the back of my guest bedroom closet because it was too difficult to see them.
Fast forward 7.5 years later. I finally found the man of my dreams and we're getting married. I went in to the same location, hopefully inquiring that SOMETHING could be returned. I was told, "Oh no...we would've returned it back then, but I don't know about now." After trying again for another 3 weeks, I finally spoke with the location manager who said something to the effect of, "I don't understand why we didn't help you back then, but there's nothing we can do about it now, but golly gee, we're so happy for you for getting married!"
I eventually spoke with a Bonnie Wayne at corporate who was very derisive in tone and condescending when she told me, "Ma'am, we are THE PREMIUM wedding retailer in the world, what kind of integrity would we have if we put your merchandise back on the rack that has been in your possession for 8 years? We are a premium retailer, NOT a resale shop!" I assured her that everything was either still sealed in the original plastic or still had tags on it. She even had the audacity to suggest that even though I tried for three months to return the dress and accessories, that maybe I should have tried harder or tried even longer.
I told her that as an area-level Loss Prevention coordinator for a major retailer, my company would have been mortified to know that we treated a customer so abominably and offered either a free gift card or SOMETHING, to which Ms. Wayne scoffed and said, "After eight years, there's nothing we can do|." I said, "Even after you know I tried to return the merchandise for THREE MONTHS at the time and even though I can attest that there is an associate in that same location who remembers me going up there?" Ms.. Wayne had no answer. I then told her I would do everything in my power to prevent everyone I know from shopping there ever again and if I had to shout it from the rooftops, I'd make sure that even though I knew I couldn't shut them down, I'd do my darned best to put a dent in their local business'.
Let understand this, Ms. Wayne: You're the "premium" bridal company in the world, and it's going to kill you to accept all my merchandise back (that cost me $900 at the time) in exchange for one measly veil? Or maybe since what y'all did was basically accept blood money, at least have some shame and give me a gift card to tell me how sorry you are;. It's going to shut DB down to do just one small token of good will? WOW.
I will NEVER EVER EVER set foot in a DB for the rest of my life. You all made one HUGE mistake messing with me. I have friends in television media who would loooooooooove to cover a human interest story about a big mean bridal company who refused to help a woman who lost the man she was going to marry because you're too greedy. I will silently protest David's Bridal at every bridal show in East Texas and wear a BoycottDavidsBridal t-shirt everywhere I can.
The complaint has been investigated and resolved to the customer’s satisfaction.
I understand that what you went through was horrible, but no retailer would accept a return after 8 years. Simply put. I work at Macy's and we won't return stuff that old. Nordstrom won't. No retailer would. Not a single one.
It sucks that they dropped the ball on you by not returning the items 8 years ago, but you would have been best off selling it on eBay or taking it to a consignment store.
You seriously need to go talk to a therapist and move on. It's very apparent that you are still upset over the death of your former fiance, and are taking it out on them because they won't (rightfully) accept a return from items that are 8 years old.
You have met a new man, are getting married, so sell your old stuff and move on.
They should have taken it back right away under the circumstances. They make billions, $900 is nothing.
While I understand your grief, it's really not their fault. While they could have offered something, they're not obligated to.
Terrible return policy
I am maid of honor for my best friends wedding and three months ago we purchased the bridesmaid dresses. Come two months later I did not fit into my dress and just needed one size bigger so I went to the store to attempt to exchange it for the bigger size but but then was told because it was bought online that they could not exchange in store. I called the online customer service number which was a pain in the ### to find and they are making me pay another 130.00 for a new dress and giving me a refund in three weeks because it is past the two week return policy. 2 weeks is ridiculous and dealing with them was a nightmare. I would not recommend them to anyone. The lower prices are hardly worth it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do you know whey they have such a return policy? Because people would buy dresses, wear them to the wedding, and then return them. Would you want to wear a used bridesmaid dress or a used wedding dress? hell no! It ain't David's Bridal's fault you couldn't fit into your dress!
Service
I went to David's Bridal in Canton, OH to get my wedding dress, MOH dress, flower girl dress, and other wedding items. First time I went in to try on dresses, the lady that was helping me find a dress was very nice at first but after I tried on a COUPLE of dresses, she had me try on a dress that was way over my budget and kept telling me this was my dress. I told her it was too much, so I tried on another dress (which is THE ONE). She made me feel like it looked bad on me and I should get the other one (the one that's too expensive). I love the dress I got, but she kept making me feel ugly in it. Another thing, every single time I set foot in that store, an employee is yelled at by a manager in front of customers, or an employee is crying there eyes out in front of customers. DB lacks professionalism and customer service. Don't go there if you don't have to! It's Awful!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry to join the band wagon & complain like everyone else does, but my experience at this store was not good at all. When I went in to purchase the dress, I knew what I was looking for. The sales girl was helping me and another person; as the store was quite busy. I didn't find that a problem. What I did find was that she just keep working with the other person and was not paying much attention to me, since I was only looking for a dress; not a bridal gown. She found a dress for me, asked me if I wanted it, didn't take any measurments and just ordered me a larger size. She took me to the cash register, told me to pay in full and that was it. It was completley business like, no niceness at all. I never got a call that the dress was in and I had to keep calling to see if it was in!
Now I realize I only bought a dress & the price was only $300 plus tax and I wasn't a bride and I didn't need all the bells & whistles, but the least she could have done was shown a little smile now & then!
I had the same reactions from the salespeople when I came to pick up the dress. It seemed to be a chore for them to get the dress, bring me to a room to try it on and I had to search for a girl to zip me up. Then when I asked for a bag to take it out in, I was told it was an extra $10 in quite a rude tone. I was never told anything about paying an extra $10 for the bag & I thought that was unfair. It was bad enough I couldn't get anyone to talk to me, yet when they did their tone was not very nice. Was it because I didn't spend enough money?
This dress is for my 40th anniversary & is just as special to me as if it were my wedding day. I need a few alterations on the dress and because of everyones attitude, I refuse to have it done at this store and I will be taking it elsewhere. I also have a daughter that is getting married next year and I can assure you that she, nor her bridal party will be getting their gowns from your store!
Times are hard everywhere and we should all be greatful we have jobs! A little smile goes a long way and a nice tone will bring a customer back and is good business. I'm sorry to say you just lost a bridal sale, bridesmaids, maid of honor, mother of bride, mother in law, grandmother & junior bridesmaid!
Maybe the more expensive dress that she picked out actually DID look better on you, and she was trying to help you.
"I love the dress I got, but she kept making me feel ugly in it"
Maybe there's a reason for that too..
Can you imagine having to work at some ### ### wedding store.. dealing with emotional, irrational brides every day of your life. Ugh.. I feel bad for the employees. Contracts that bind you to another human indefinitely are just...not a good idea IMO.
I was In a Davids Bridal In NEPA This Past Year, and the experience was despicable.I went because I had just got engaged and just wanted to poke around and see what it looked like and to set up an appointment.The lady(slightly older) was arrogant and just seemed like she didn't want to be hassled. My mom was with me and I guess maybe it was because I was so young that they didn't think I was serious, it's not like I was going to play dress up or something like that.I asked her several questions and she told me I had to set up an appointment, and when I looked unsure, she just threw a bunch of booklets in my face, and kindly left.I was puzzled by this because my dress budget was quite large and I was willing to make an appointment.Her arrogance was unnecessary, she didn't have to guilt me into making an appointment because I felt like I was wasting her time.So I made the appointment and it was literally three months later, again I sucked it up, and showed up.I waited almost an hour to get taken back and measured, and then she abandoned me I was like WTF! I had searched dresses I wanted and she would talk me out of them and get irritated when I did't like the ones she chose.I was going to take an $1100 dress and walked out with nothing because she just disappeared and after thirty minutes of waiting for her to get her you know what back there, I was done.I went to the bridal chateau and had the best experience of my life and dropped a lot more money, and they treated you with the utmost respect and knew how important that day was to you. thumbs down Davids Bridal!
wow Anonymous sounds like your a bitter employee!
You thought it was unfair that a garment bag costs $10 and they never told you? How is that even an issue? It's a product, of course it costs money.
Maybe you weren't being very pleasant towards them. Maybe you walked in and the girl helping you was having a stressful day and had to take another person.
You are in control of your purchases, you can always, you know, ASK to be measured.
It's better that someone as rude as you don't shop there because you sure as hell sound like a momzilla. I'm sorry no one was there to wait on you hand and foot. if you took your daughter there, all you would have done is cause customer service issues that aren't even there.
They have literally hundreds of dresses that have been ordered, so it's not unreasonable that you weren't called.
And if you knew what you were looking for, why did you feel the need to be waited on hand and foot? Get over yourself, princess.
Where did my wedding dress go
So it's shortly after midnight and I'm shopping for a wedding dress on the David's Bridal website. I'm excited because I finally found a chiffon dress for for an unbelievable $49! I continue to shop on their website for a short time and when I went back to purchase the gown, GONE! Every size, every color, every one of them. HOW DOES THAT HAPPEN WITHIN A FEW MINUTES! I'm so mad and upset. Can someone please explain this to me? I don't have a style number but I know exactly what the gown looks like; white, full length, chiffon overlay, split front (not side), beading under bust, spagetti straps (single strap on each side). There were 2 reviews, one stated it wasn't too sheer as it had 3 layers of fabric, the other complained because her box arrived beat up. I'm not making this up, it was there!
Yeah, websites usually do updates in the middle of the night. Their dresses are cheap anyways, and it's a nightmare to send then back if it doesn't fit. You're better off not going with DB and spending more money to get good quality.
Incompetent... Poor customer service
I recently ordered a dress at David's Bridal. As far as the customer service goes I didn't expect any different since it is a knock off from designer place kinda like shopping at Walmart. I ordered the dress in an 8 petite, I thought how great that would be to not have to get it altered. I was so excited when my dress came in! I made an appointment to try it on and take it home. To make a long story short my dress ended up being an 8. I find out it doesn't come in a petite. I'm confused how the sales associate missed that detail when entering the order in the computer. That was three days ago. I'm waiting for the story manager to call me back. She call the day I was there around 5:30. I missed her call due to work. I called her back and she had left at 6pm. I called the next day and she was off. How convinient! Now it 2pm the 3rd day and still no call. One of the other associates said they would probably hem it for nothing. Well really well thats how I ordered it. Bottomline if you can't be great at your job like ordering the right size, color and length or *** just know your product your trying to sell then it's time to find a new career !
Used dress
I purchased and picked up my dress from David's Bridal in November of 2010. Not having my wedding until the following september, I decided to wait to have alterations done. Being a discontinued dress, they only had certain sizes available. I ordered the size 4 thinking the only alteration i would need is hemming and straps. When I picked it up and tried it on, it was just a little too snug. Having only 4 months left til the big day, I brought my dress to a local tailor and when i tried it on for her and she told me that it had looked like it was previously altered. Not having any clue what this dress would look like after being taken out, i let her do the alteration. I went back to try the dress on after her work, and she confirmed to me the dress was previously altered. I called davids bridal to explain this to them and ask what they would do about it and they said all of there dresses that were ordered come directly from a warehouse and that it couldn't possibley have been altered. She also said that i could come and bring it down for their seamstress to take a look. So at $4+ a gallon, i packed up the dress and drove the 50 miles to Davids Bridal and their seamstress looked at the dress and told us that it doesn't look like there was any work done on the dress. My tailor that actually did the work took out the altered stitches to bring it back to the original stitching. where that stitching was taken out, you could see that it was dirty from someone touching it and trying it on for alterations and they couldn't see anything wrong with it. I will be putting the word out to everyone to never do business with these people, EVER! I spent $125 in alterations that half didn't need to be done if it wasn't for them. They clearly sold me a used dress.
The complaint has been investigated and resolved to the customer’s satisfaction.
There's no such thing as "sample dresses" at David's Bridal. You buy off the rack there. The only way you get a new dress is if they don't have your size or color, and even then, sometimes they pull from other stores. You get what you pay for. and they don't accept returns, and if they do, they send it back to the warehouse. So you didn't get a "used" dress, your alterations gal was mistaken.
Davids Bridal also tried to give me a "sample dress". I don't know if it was done on purpose, but regardless I could definitely tell it was not brand new! After showing it to the manager, they ordered me a new one. Good luck!
Horrible experiance!
I was happy with my first few trips to David's Bridal since I had a very sweet accosiate helping me. I went today to pay for and order my dress but was dissapointed with the different person who helped me, she seemed very immature and didn't know much. I was told before that I could order my dress and have it in 3 weeks. This girl just told me to buy it off the rack since she thought one ordered wouldn't "fit as good"...she said most girls just buy them off the rack...so I was an idiot and bought into this. Got it home and found it was grungy all along the bottom hem from people stepping on it, so called to complain. They informed me that they will clean it before my wedding. WHAT?! So I paid $780 worth of products from them and that's what I get? A dirty dress that can be cleaned? They said if they order another one it will have the same problem since "david's bridal just orders the same dress from another store". I'm furious and will would never shop there again but it's too late!
The complaint has been investigated and resolved to the customer’s satisfaction.
You get what you pay for! Every bride ALWAYS wants cheap so what do you expect? This place has ALWAYS been garbage but, yet, brides continue to go there and buy from them!
Poor service
I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in.
I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared, " and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work.
I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy, " but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like.
I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to, and I had brought my sister in law with me, who is visiting from Alabama.Why Hadn't they called to let me know no work had been done?
45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.
They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.
I happen to be a store manager of a retail buisness.
Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me.
I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.
HUGGING me when I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward.
She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it.
I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.
I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service, and I my health has directly been adversely affcted by their actions. It should not have taken 12-14 visits to get my gown. It should have taken 3 or 4, one or two to pick out, one or two fittings, one pick up. that's it! Ridiciulous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Nightmare!
I had a horrible experience with David's Bridal. I had heard their customer service was bad, but their prices were good. I thought the price was important ... The service was bad enough that I would pay the extra money and go with another store/designer if i did it again. They are hard to get in touch with by phone, their consultants do not know what they are talking about, and I waited forever after my appointment to try on dresses. The woman helping me was with me for a total of 10 minutes out of the hour I was there. She told me incorrect information that caused me lots of problems later on.
The store where we buy the wedding dress from should not stress the bride out. It is suppose to be a fun experience! Planning a wedding is stressful enough!
I have the same exact issue, from the time my dress was suppose to come in no one informed me that the dress was delivered and when i got to the store to pick up...it took the rep one hour just to tell me she couldn't find my dress...i had to show her a picture of in the bridal magazine in which she went to the back and came back with the dress...everything seem fine...she stated the originally consultant but the wrong dress order in...month later i try to the dress on to see the total outlook, ...undergarments fit perfect...dress is two times smaller than the size ordered and there was makeup on the dress...i had to go back a second time in which when my and my friend walked in the door the rep from the last time recognized me from the very beginning and in her own words "oh i remember you...i found your dress after you left"...i was baffled and confused...she then continued to tell me that the original consultant had my dress on hold in the side room...then she walked off and came back saying..."oh I'm sorry, i have you confused with someone else" ...do i look stupid...now she ordered me another dress for the size i originally ordered and said to me with an attitude..."mam i'm not Davids bridal...i'm only human" like it was my fault that they messed up...now when i looked at the new receipt they gave me and compared to old one..she was right the first consultant ordered wrong dress...and the new receipt describes my dress to the tee...so that also means you gave me someone else dress when i came in here the first time based off a picture i showed you...it was never my dress to begin with...i call corporate and the woman said she would call me this previous Monday with a result of possibly having it shipped sooner and how we could get all of this resolved...no phone call...its now Wed. ...My wedding is in 3 weeks and still have no dress...stressed... upset...and praying the new dress is the right dress...DAVID BRIDAL IS THE WORSE PLACE TO GET YOUR WEDDING DRESS!
Unproffesional, lie, rude, expensive, horrible customer service
I am LIVID right now because of david's bridal. I am getting married on April 9th, which they have wrong in their system, and i have told them NUMEROUS times that April 16th is not my wedding date. Anyways, all of my 7 girls' dresses have been ordered. we found out yesterday that two of my bridesmaid's dresses were in after ordering them 2 weeks ago. thats awesome, except makes me worry about where the 3 are that ordered their dress before those two. i called yesterday to check on everything, kept getting the run around, then put on hold. long story short, come to find out one of my bridesmaid's dresses isn't to arrive until April 11th...TWO DAYS AFTER OUR WEDDING! i called the store she ordered from to figure out what needs to happen. she said well, the problem is "these dresses are handmade overseas after we put in the order and i don't know if it will be possible to get it here any sooner than that... i will email our buyers to see, but if there is no possible way, we'll have to find a different dress that will fit your bridesmaid. and the buyers are not open over the weekend so we'll have to wait until monday. and also, if we CAN get it in a little earlier, it doesn't leave much time for alterations if needed." what i want to know, is if these dresses are "handmade" why don't they come custom fit to each bridesmaid? there shouldn't be a need for alterations. also, why did TWO of my bridesmaids get the same dress(different sizes) TWO WEEKS after ordering them if they are ordered overseas? i am livid. my wedding is not very far away...and to have to order a completely new dress for my maid of honor is NOT going to make me happy. we have spent a lot of money in your stores, you'd think it would be a little better ran. wow, i am even more pissed off with david's bridal now having spoken with someone from their "corporate office" not only was she snobby, she tried to blame my problem on my bridesmaid. i was told dresses take 6-8 weeks to come in, all of my bridesmaids dresses were ordered at least 11 weeks early, which according to their standards is enough time, right? apparently not, one of my bridesmaids needs extra length and her dress isn't going to be in until 2 days AFTER our wedding. so, long story short, lady from corporate calls me, and says well, this is definitely going to take 12 weeks, so does she really need the extra length? umm hello! she wouldnt have ordered it if she didn't need it. then she has the gall to say "were you aware that *tonya* was ordering her dress so late?" umm...late on who's standards? because i was told 6-8 weeks? we we're early as far as im concerned! and then she says, well not for someone needing extra length...but maybe your stores need to say dresses take 12 weeks to get ordered instead of 6-8 weeks... and no one would be in this predicament. THEN i say to her, well shouldn't your sales rep have said something to her about the dress coming in after the wedding? and she says..."well, the wedding date in our system is incorrect, had it been correct the dress would not have been able to get ordered in the first place.." REALLY?! NEVER doing business with them again!
Yes he is.
Honestly, ### like this is why divorce rates are so high. Placing such emphasis on outward appearances. If you truly love your fiance, then the wedding won't really matter because you should feel so happy and lucky to marry the man you love. I think the OP needs to keep that in mind.
Everyone is entitled to their opinion. On some points I agree with you, on others I don't. Your man is lucky to have such a down to earth girl though...
"If their family, or they have the money, than they are entitled to have the wedding of their dreams."
Gonna stop you right there. No one is entitled to anything. I've never understood why brides think they're so special and entitled. They're not. Getting married does not make one special.
I think it should be known that the most expensive bridesmaid dress at David's Bridal is probably $180. The average price is about $135. So they're not spending a fortune. And every store is different on their ordering time as well.
"If the store promised to have the dresses made in that time frame, than they should deliver, or refund the bride's maids their money."
And then they'll have no dress to wear. Listen, it's such a simple solution: Actually talk to the manager in a calm, understanding way, explain the situation rationally, and they'll try their best to help her.
"She should expect to get what she paid for, in the time frame she was promised."
And sometimes, life doesn't work out the way you want, and accommodations can be made. Especially if you are nice. But if you go in there acting like you're the biggest ### in the world and that you're entitled... no one will help you. No one wants to help a ###.
"All this store has done is make a already stressful situation worse, and also acted unprofessional."
That may or may not be true. You forget that people embellish their stories to fit it according to how they wanted it to happen.
"I would take that store to small claims court, and demand the money back if the store refused."
And what would that accomplish? It would take months, and the bridesmaid still wouldn't have a dress to wear for the wedding. Nothing would be accomplished by that. Nothing.
"Not to mention, many places charge fees for having dresses done by a certain date."
Nope, David's Bridal does not. The girl did have to pay extra for extra length, but no extra fee for having the dress made in a certain time.
"The store is wrong! A wedding is something you will look back on for the rest of your life. Some women want a beautiful wedding. That is their right, and some have planned their wedding, since they were a little girl."
And like I said, sometimes things don't always work out the way you want to, and then you have to let go and give in and make changes. Life isn't perfect, and I think it's ridiculous to expect your wedding to be perfect. Things are going to go wrong and if you don't bend a little, then it's only your fault if things go to ###.
The thing is, the store is more than willing to work with any bride where an order isn't fulfilled right away. I doubt she asked them to help her out in solving this problem. From her post, it sounds like she got mad and didn't try to actually solve the problem. If she wants them to help her, they will, but if she wants to be stubborn and not do anything, then that's her problem.
She can bend and the bridesmaid can get a different dress. or try to find it at another store. Or she can be nice and ask the store to nicely call the distribution center and try to get the dress sooner. If she doesn't want to bend and would rather sue the company, then she's going to have a bridesmaid who isn't going to be in the wedding. And how fun would that be?
In many ways your right, but many girls dream of a certain kind of wedding . If their family, or they have the money, than they are entitled to have the wedding of their dreams. For my best friend's wedding we gave the store three months, and they had no problem making the necessary alterations in time for the wedding. Usually, your bride's maids are spending mega money on dresses. I spent four hundred dollars for my brother's wedding, I would have been angry if I had to dish out more, especially for a dress I would NEVER wear again. In all, I had spent close to six hundred dollars. If the store promised to have the dresses made in that time frame, than they should deliver, or refund the bride's maids their money. Her, her man, or her parents are dishing out a lot of money, for this blessed event. She should expect to get what she paid for, in the time frame she was promised. All this store has done is make a already stressful situation worse, and also acted unprofessional. I would take that store to small claims court, and demand the money back if the store refused. Why should they not get the dresses they paid for, when the dresses are needed? Not to mention, many places charge fees for having dresses done by a certain date. The store is wrong! A wedding is something you will look back on for the rest of your life. Some women want a beautiful wedding. That is their right, and some have planned their wedding, since they were a little girl.
That is fine that you understand the real meaning of marriage, and your priorities are in the right place. But that doesn't mean that she should just shrug her shoulders when a bridal store doesn't do what they promised. Many of my friends were stressed out before their weddings, or upset with things not coming together. If you choose to be in the business of weddings, than you need to deliver, period.
I understand where your coming from. I am getting married in a few months, and it will be with family and close friends, very causal in my parent's beautiful garden. I am wearing sundresses, as well as my bride's maids. I am having a taco bar! I am not spending thousands of money on my wedding, because I think it is a waste of money. Quite honestly, I would have preferred to go to Vegas and get married by Elvis. But not everyone is that way. Going to a well planned lavish wedding is always wonderful experience, for the bride as well as her guests. Not having the dresses you wanted, can darken that day...
Actually, I'm a woman. Who is getting married in October.
Unlike other women, I don't think of my wedding as the most important day of my life, and I choose to focus my energy on more important things in my life, like my relationships and work.
Accidents happen. Orders get messed up. They're not perfect, and don't expect them to be just because they're a bridal store. They service hundreds of brides a month.
"This bride and the brides maids gave the store plenty of time to handle these dress requests."
Actually, no, they didn't. Adequate time is six months in advance, not 1-2 months.
"She has a legitimate complaint against this store."
it's not the store's fault the one bridesmaid ordered her dress too late and the warehouse can't get it made in time. The store did what it was supposed to. The store did its job.
"If what this women says is true, than it can make her big day more stressful, not to mention having to find a alternative to dresses, that they have already paid for!"
And it's a simple solution: relax a little bit, maybe light up a joint, and pick a new dress for the maid of honor. There really isn't any reason to stress out over a wedding. People create stress, which is something I learned when I worked there. Brides would seriously be concerned by the way different fabrics looked (if they were letting their bridesmaids choose their own dress in a certain color), and I had many brides choose short dresses for their maids, and then demand that they all be the same length, even though the maids were different heights. I've seen brides freak out over the slightest wrinkle, over a freaking bead missing, over a thread hanging out. Over how "reflective" a fabric is. People create stress. It's not as though her wedding will be ugly and fail and be horrible just because one girl has to get a new dress. Guests don't care. And looking back, is it worth it to create that much stress over one day that will pass by in such a blur?
My advice to the bride above is exactly what I said before: don't stress out. Pick a new dress for the Maid of Honor, and move on. Your guests won't care, your fiance won't care, and you won't even remember once you're married.
The problem with modern weddings and modern brides is that they lose sight of what is really important: They're marrying the man they love, and the wedding becomes more important than the marriage.
Anonymous,
You must be a guy. Every girl dreams of a beautiful wedding. This establishment is a bridal store, and that being said, it is their job to make sure dresses are ready for the wedding. There is no excuse for this shop not to be able to get the dresses to the bridal party at least two weeks before the wedding, that way, if there is anything wrong. This bride and the brides maids gave the store plenty of time to handle these dress requests. For the management to become rude and hostile, there is no excuse for. Establishments in the bridal business should also be able to handle emotional women! That is their job... She has a legitimate complaint against this store. I have seen people complain when someone is being rude to them in a store, or enforcing the rules and regulations of an establishment. If what this women says is true, than it can make her big day more stressful, not to mention having to find a alternative to dresses, that they have already paid for! If the shop doesn't deliver the dresses on time, than she and her bridesmaids should be entitled to a refund. What is the point in paying for a dress that you cannot wear for the event you bought it for? I would be ticked off too if I was her!
"what i want to know, is if these dresses are "handmade" why don't they come custom fit to each bridesmaid?"
They're not handmade, but they are cut to order. They're not custom-fit to each bridesmaid because they are not a designer boutique. If they were custom fit to each person, the cost would go up a lot.
You really just need to calm down, it's just a wedding. Be lucky you even get to have a wedding, be lucky that you even get to be legally married in the first place. if she has to get another dress, it's not the end of the world, the Antichrist is not going to come falling from the sky and isn't going to destroy mankind, life will go on.
What a nightmare! I am sorry that you are forced to deal with the added stress with this store. There is no excuse for this. The are a bridal store, it sounds like they are not professional. I am sorry this is souring your wedding plans.
Poor customer service
My daughters went into the Medford branch of Davidl's Bridal and received poor customer service. The branch manager, Barbara, was apparently not interested in helping either of my daughters even though they bought a bridesmaid dress. Her attitude was surly and insulting.
It is nice to see that some businesses are not affected by the recession and can afford to alienate customers.
We won't be back.
The complaint has been investigated and resolved to the customer’s satisfaction.
The first time I went to David's Bridal to look through wedding dresses, I was told I had to make an appointment due to the fact they were very busy. I understood and did just. When I came back after scheduling my appointment, the sales associates were very unprofessional. They didn't listen to anything I had to say, and disappeared every ten minutes or so. It was unfortunate for me to have fallin in love with a wedding dress from that company. I hated the thought of the sales girl actually receiving commission from my purchase. And during that time I was misinformed. I was told that once I was fitted for the dress they would do alterations free of charge. That is not the case. They charge riduiculous amounts for their alterations, and they are the only bridal in the area that charges. My bridesmaids were left to look for dresses themselves, and it took her well over an hour hour to do five measurements. This was a different salses assciate then the one I had to work with. Had they been busy that day, I might have symphthized, but that was the case. I feel we were treated rudely. Now four months later I have my dress and there is a hole in the train, and some threading coming loose. I will never shop at David's Bridal again. And I will tell everyone I see not to shop there as well due to poor attitude and quality of their product
Saginaw, Michigan
I recently and reluctantly ventured to David’s Bridal as a request from my good friend for her wedding. I have always been anti-David’s Bridal since it is the Walmart of Bridal design and customer service. This experience just reinstated my detestation for such a gross and impersonal wasteland of white taffeta. David's Bridal is the worst place to shop for not only a wedding dress but for bridesmaid's dresses. The customer service is horrible. They treat you like you are bothering the staff for coming to their store. Unfortunately my friend cancelled her wedding. It was a horrific ordeal and very emotional for everyone. I now have a dress- attached with memories that never happened- that cannot be returned because “All Sales are Final.” I signed a lovely contract in order to walk out of the store with my purchase. But, I also wasn’t intending to pay $125.00 for a dress I was never going to wear. I feel that this large corporate empire of David's Bridal has forgotten the PURPOSE and SCANTITY of marriage. You can’t put a price tag on a life time of happiness- and in this case a halt to a dire mistake for both the bride and groom… but David’s Bridal can certainly pigeon-hole you to sign an “All Sales are Final” just in case life doesn’t turn out the way you planned. Thanks David’s Bridal for being so sensitive and understanding to your clients.
You thought that the store manager should have helped your daughters... why? Because they bought a bridesmaid dress? Hundreds of women buy bridesmaid dresses at David's Bridal... why are yours any different? The SM rarely assists customers unless it's a severe customer service issue. Judging by your post, you sound snooty and entitled.
SORRY I MEANT TO SAY THAT * THERE IS NOT ANYTHING* STRANGE about their policies...
I am an event planner and although tired felt compelled to post. I deal with David's bridal on many occasion . Granted i havenot been to every store- a few, I can't tell you there is nothing strange about their policies. 1) many bridal shops have similar policies on dresses no longer wanted or needed, as in no refunds, however they do offer exchanges on size and or dress style, or even for shoes and accessories, weather or not the dress is available in time is a different story. 2) just a fact- more often than not a bride will literally have a gown, veil, bra, shoes, headpiece and veil, typically around $1100.00 for all. Bridesmaid at around 150 usually cheaper - 20$ discount or sale...
3) Shipping, really pple? I haven't seen a company that ships anything to your home and refunds the cost when you return it, BEcause of course Fed-Ex has your shipping money not David's Bridal!...I'm sure some of you have run into unfortunate situations, I'm sure some stores not as good as others, but they do provide a great service in general, you can't beat the prices, they do have some pricey looking gowns and there is almost always a sale, they do almost everything instore! When you go in misinformed which happens a lot that one friend tells another something incorrect and someone else gets the blame, It happens in the industry in general. Believe me i know.
* icweddingpro*
And Lee, why on EARTH would your daughter buy a wedding gown she hates and pay a "fortune" for two veils?
You are in control of your own actions. If you don't like the gown, DON'T BUY IT. If the veils are too expensive, DON'T BUY THEM! Don't complain about David's Bridal based on your actions. It's not David's Bridal's fault your daughter was stupid enough to buy a wedding gown she hates.
Cheyenne, I'm pretty sure that whoever called you was not from David's Bridal with an offer for a "goody bag." No employee of David's Bridal would ever call a customer and offer to meet them at a local coffee shop for them to pick up.
I am very upset with David's Bridal. We went to the Roanoke, Virginia store a few months ago looking for the perfect dress for my daughters wedding and had an appointment. My daughter ended up leaving hours later with two veils that cost a fortune and a dress that she dearly hates. The lady that helped us told us we could return one of the veils for cash which we found out we couldn't . The lady that waited on us had her own daughter in the store at the same time also trying on dresses so she told us anything to get us out! Please young women look online at dresses and shop at other places because you can get better deals out there! We don't have the money to buy another dress, but we will anyway I'm sure! This is another name for walmart bridals! The staff there knew my daughter was very unhappy and wouldn't even give us a break on another dress!
I live in Danville, IL and went to the Champaign, IL David's Bridal to purchase a wedding gown over a year ago. I got on their website to look for a gown and found the perfect dress for my budget and taste in fashion. The website said my dress was in stock, but when I got to the store they informed me that they didn't even carry that dress anymore! The consultant said it matter-of-factly and walked off, leaving me and my grandmother alone to our dress shopping!I was beyond irritated, but I decided to look for a gown anyway.And that's just what I did...yet again without any help from an employee. By the time I got to try on my dresses I didn't even want to get married.The consultant kept walking off and dissapearing.I finally found a dress I liked, and when I told the lady that I was ready to pay for it she wouldn't help me out of it!She walked off AGAIN, and came back with a veil, shoes, the works!Trying to get me to buy everything in site and acted like it made her mad that I didn't want any of it.The lady who rang up my dress was no better.They are the poorest excuse for a bridal shop ever and the staff acts like it hurts them to have to do their job.I discourage anyone from going there.And as if that wasn't bad enough, I got a call from them months later saying that they had some goody bag or something.The lady set up an appointment time for me to come pick it up at a local coffee shop.I arrived on time and waited for a half hour for her to show...she stood me up!So unprofessional
I also had a terrivle experience, I went to the Champaign, Il store on March the 27 found a dress I liked, but it would not fit so the sales consultant fitted me and ordered a wedding dress from Bismark, ND. They said it would cost me $15.00 for shipping, when I received the dress 5 days later it was an entire 4 inches to big and had make-up all over it. I took the dress back to the Champaign store. The manager there acted as though it was my fault because I chose to get a dress from another store, she would not accept that her consultant made the mistake when she fitted me- this consultant was suppose to order a size 14 but, she ordered a size 16. Keep in mind I did not order the dress from Bismark, ND the consultant did. The manager also refused to do anything about the make-up that was on the dress. In the end she refunded my purchase price but, refused to refund the shipping cost that ended up to be $25.00 not the $15.00 they had told me. Why do I have to eat the shipping cost for a dress the was to big and was covered in make-up.
I decided to blame the poor management at the Champaign, Il store and went to Terre Haute, IN the following weekend, I had a totally different experience Terrehaute was wonderful.
My opinion is that the Champaign IL manager should be fired and the Terre Haute IN manager should get a raise for outstanding customer service.
Ruined wedding
To all you soon-to-be brides...I URGE you NOT to use Davi'ds Bridal for any of your wedding preparations. We purchased my daughter's wedding dress their and in the end had a dress that was unwearable due to the worst alterations on the face of this earth. The entire wedding was designed around this gorgeous dress, right down to matching flower girl dresses. It was the worst day of my daughter's life when she tried on her dress to find a misaligned zipper, material with hundred's of snags layers of incorrectly cut tulle. To add insult to injury they still continue to bill us for this dress and refused to itemize their charges on my credit card! Buyer beware of this shady store!
The complaint has been investigated and resolved to the customer’s satisfaction.
I received the WRONG dress 5 days before my wedding! my wedding is obviously ruined! i ordered the organza a-line with apron back and satin trim, white with red trim..i got a very beautiful ivory colored dress with matching veil size 6, NOT my dress..i now am looking for the owner of the dress so i can help her get it before her wedding, , if you know whose dress this please have her call me with her order.
So talk to the store manager, explain the problem, and get a new dress. Simple as that. Accidents happen, don't act like it's not fixable. If you go into the store and be nice and non-accusatory, they're going to want to help you and get your daughter a new dress and refund your alterations. If they don't help you, then ask for the area customer service representative's number, call her, and she'll call you personally to get the issue resolved. Trust me, most store managers and assistant managers want to help when these kinds of things happen, and more so when the customer is nice to them. No one wants to help and irrational, screaming, swearing customer.
Why exactly did you wait so long to order your wedding gown? Did you tell them that it's the wrong gown? What did they do about it?
lol and yes, of course someone here is going to know who the owner of the gown you received. /sarcasm They simply mis-ordered it (entered the wrong style number), it's not someone else's gown, unless they gave you one with someone else's name on it.
"Please have her call me with her order"? Are you serious?
Hidden fees
WORD OF WARNING: Stay away from David's Bridal for your formal wear purchases. We've discovered hidden fees ($300 range) associated with alterations that we were told were part of the dress purchase at the time of purchase. AFTER making our purchase, on the receipt, in fine print, the fee notification is shown.
The complaint has been investigated and resolved to the customer’s satisfaction.
Um, they did NOT tell you that alterations were part of the purchase of the dress. It says ON YOUR RECEIPT that alterations are an additional charge. There are numerous signs that alterations cost extra at the cash wrap, and if you talked to any alterations people, they tell you a price. No way in hell did any consultant or person tell you that alts are free.
They're not "hidden fees." It's more than normal to be charged for alterations, and it's on your receipt and every single alts person talks to the customer about prices for the alts services. You just weren't paying attention.
Never again
I went here and found a wedding dress I adored, about 10 months before our wedding date.My dress had color in it, Wild Orchid. Within 3 months of me buying my dress, THEY CHANGED THE COLORS! NOTHING will match my dress now. So for Bridesmaids we chose a 'similar' color (i use similar very loosely). Lo and behold, as soon as we chose that they changed the color again! Azaela no longer exists. Who changes colors that much when people are planning a wedding? Its not like I took 5 years, its 10 months! Pretty average I'd say. And worst of all, there was no warning of the color change.
We ended up ordering bridesmaids dresses in the color watermelon and, of course, they arrived and NONE FIT! UGH. The size 8 in the store apaprently isn't the same size 8 once delivered... intersting. Whats even crazier is that 2 of the bridesmaids had ordered a size 8, AND THEY WERE BOTH DIFFERENT SIZES! They were both too small, one smaller than the other and there was a full inch difference in length between the exact 'same' dresses. Of course "all sales are final" so now I am waiting to see how screwed I am 3 months before my wedding. *sigh*
Bottom Line- David's Bridal is NOT a customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Like I said... talk to a manager, they'll fix it.
to the previous comment...ITS NOT HOW IT IS...you must work there! Why are you seeking complaints but taking up and making excuses? ever consider...r u kidding me?
You sound like barf! It has nothing to do with the othere bridesmaides...she said she wanted a particular color...stop making excuses and accept what she specifically ordered!
DB is irresponsible and Im not wasting my time to call all over the world and never get a reponse from this sorry company! The manager doesnt care nor would she do anything...that's their motto! DO NOTHING & always price POOR SERVICE!
I will validate it
They actually don't change their colors that much. And those colors were UGLY, hence why they were discontinued.
No one gets any warning that the colors are going to be discontinued. It's just how it is. Maybe you should have picked a color that wasn't barf-ugly and then it wouldn't have been discontinued.
LOL re: the size 8 dresses... ever consider that your BRIDESMAIDS are different sizes? The ones ordered are all the same, it's not that one dress was smaller and the other was bigger, your bridesmaids were! And if there was a huge difference in the length... why didn't you, I dunno, go talk to the manager from the store that you purchased at? Sounds to me that a lot of these problems could have been fixed if you spoke with the manager. They're willing to help you if you're nice to them.
David's Bridal In-depth Review
Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.
Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.
Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.
Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.
Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.
Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.
Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.
Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.
Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.
Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.
Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.
Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.
Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.
Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.
Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.
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