Dallas BBQ
reviews and complaints

On 3-26-2019 at approximately 2:45 PM, myself and a group of 7 teachers entered BBQ's in Washington Heights; upon entering the establishment a customer was throwing up, so we proceeded to move towards the bar and asked a waitress for a table and she was unresponsive and walked away from our party. A staff member directed our group towards the back of the restaurant. We then proceeded to called the waitress over and informed her that we were expecting another 2 teachers and needed another table in order to accommodate the group. Without saying a word in a hesitant and abrupt manner turned a table around knocking and pushing some of the chairs towards the floor and left them on the floor. It was blatantly obvious from her demeanor, that she did not want to service our group. The waitress left without saying a word and would walk about and around us without any acknowledgment. We called a second waitress over, who informed us that the above mentioned waitress was in fact our server. We were seated and waiting for her to take our orders for over 30 minutes. We observed her take orders from patrons that arrived after us, talk on her cell phone, and serve beverages to numerous tables. She rolled her eyes at our group and pointed and shook her finger at us as if we were bothering her. Finally, we got up and informed the manager of her unprofessional behavior. As we spoke to the manager she stop servicing a table looked directly at us and behind the manager's back was smirking and rolling her eyes at our group as if she was bother by our presence in the establishment. I am requesting a call back from corporate in order to discuss this disturbing matter . Below is my contact Information:
Jose Concepcion
[protected]
[protected]@gmail.com
Thank you for your prompt attention with this matter.

I went to dinner this past Sunday (02/24/19) with two of my friends. We ordered a total of 3 Texas sized frozen cocktails and our respective meals. As We were nearing the end of our meal and I was getting to the end of my cocktail I noticed something in my glass. Upon further inspection I discovered it was a broken piece of plate. Our server brought the check over and I asked if were possible to speak with a manager. After waiting 15-20 minutes the manager arrived at our table. My friend politely explained the situation and the manager asked me "What would I like for him to do? Did I want an ambulance called or my drinks comp?" I told him I would like my drinks comped. He asked to see our bill and then told me he would comp my drink. I told him "Sir in light of the situation I would like all the drinks comped. He then replied very rudely, I cannot do that and stormed off. I was very upset at being treated as such because I found something that could cause me bodily harm in my drink. Not to mention getting that kind of service at an eatery located in the heart of one of the major cities in the world.

I went to Dallas BBQ East Village location tonight and had leave after waiting for my food for over 40 minutes. My girlfriend and I got our drink and when she tried to get water from the waiter it was impossible. The waiter was completely uninterested in taking out order to begin with. We had been waiting for our food for over 40 minutes and nobody ever approached us. I finally called over the manager on duty, Tamana and he never apologized. We asked for the check to pay for our drink and never did we receive an apology.The waiter/server only came to our table after he saw me talking to the manager and said he checked on our order because it had been over 30 minutes. Not an apology or anything. Meanwhile 3 tables that were sat way after us got their food while we never even got our appetizer. I am beyond upset and highly disappointed.

The rewards programs is completely bogus. They app says to use the code on the receipt (which doesn't exist) to redeem your rewards. After not being able to find the code I contacted true Co-op city location only to be bounced around on the phone until a manager rudely told me he can't do anything to help me then he hung up. Never again will they receive a penny from me

I had dinner at the BBQ's in Chelsea September 21, 2018 around 9 pm. I have been there a few times service there never is that great but, this time around was one of the worst experience I ever had there. My server KARENA gave me the worst customer service I have ever and this was the second time he took care of me and both times were horrible. This time around was far worse than the last time, she was extremely slow at bringing us everything we ordered and water, and she didn't even both coming to check on us to see if we were doing ok with our food. At a certain point I didn't see her around for about 30 minutes and of course all I wanted was the check. I asked another employee if I could speak with a manger. The manager came to the table and I explained to him what was going on and made him aware that this isn't the first time Karena has given me such poor service. I assumed he was gonna bring me the check but instead the server did and she just threw it down on the table a just walked away. She then came back and snatched my credit card out of my hand and walked away again without saying anything. I then get the receipt and of course she went ahead and charged me and added tip to the bill. I spoke to the manager again and asked why I was charged tip when I received bad service. He cancelled the charge and charged me without tip. As he was doing this Karena being unprofessional as she is was pointing at me while talking to another employee about what was going on. I mentioned that to the manager but it really didn't seem like he was going to do anything about it.

If your going to give horrible service you probably shouldn't be working at a restaurant. Honestly I shouldn't even of paid for the bill after such a bad experience.
I am extremely upset about this and don't think I'll ever go to the place ever again.
I would like a refund because again I shouldn't of had to pay for this nor should have anyone that experiences a situation like this. Karena should also be fired for being so unprofessional and nasty towards a customer.

My order number was 573259

This Monday September 19 i came to dine in with my wife at 8:30PM and we ordered Homemade colesslo to start with and two platters of Steak and shrimp medium well with yellow rice, first the two platters came but mine was missing the tarter sauce, i asked the server and he bring me two, then when i started to eat my steak it was medium not medium well as per i requested, i informed the server and he took it away, it took almost 15 minutes to bring me a new one but without no rice with it, i asked the server about the rice, he had to go again and bring me a new side of rice, during all this my wife was almost finished her meal then i started myself to proceed eating mine which was very annoying to me as i work in the same industry as fine dining restaurant manager, so i know how it feels like.
I am a Dallas bbq customer since four years and i never expected that service.
The main issue now that i asked the server to call me the duty manager, he came after 15 minutes and he wasnt smiling at all to me, i explained to him what happened exactly then he said that he will give me 30% discount, i checked the bill then i was surprised as i found him giving me a discount of 6$ on my platter not on the whole bill which i was shocked as 6$ will not make any difference for me and thats not the way to compensate a customer for ruining his night dinner with his wife, i spoke to the manager again whose name is RANJIT and he was very very rude with me to the extreme which i was expecting at all, he refused to do anything more where i was really very annoyed, i called 911 because of his attitude but when they came they said they cant do anything and i have to address the corporate office for a complain.
I asked him about his employee number and his full name but he refused in a very rude way and threatened me to get me the police again from outside.
I have never experience such an incident before cause i am polite with everyone and i am assuming the same way of treatment from others and i dont expect that your company will accept such attitude from a duty manager for such a large branch.

I made an online order last night and the store on 166street and Broadway gave me a totally different order which we couldn't eat and when I contacted the manager on duty I was told that he couldn't deliver my food to me even though he admitted that they fully messed up my order. I was totally livid not only was I not able to feed my young grandkids I feel that I was not shown any compassion under the circumstances with my order being totally messed up. Moving forward I don't think that I will be ordering from here again!

I've been a big Dallas BBQ fan for years. I love their Texas sized drinks and appetizers but last night something really unpleasant happened at their Times Square - NYC location. I'm 36 years old and I went to this restaurant with my girlfriend who's 34 and recently moved here from Brazil. She doesn't have a NY State Id but she has her official Brazilian picture id but the waitress would not serve her a drink unless she showed her passport. First of all, she is clearly over 21 (and so am I) and anyone who would look at us would see that we are at least 30 years old. Second of all it's very dangerous to carry a passport around the city because if we lose it or it gets stolen, it's very complicated to get another one. My girlfriend was eager to try Dallas BBQ drinks and we had planned a special night. I usually work late hours but I took half day off to have dinner with her and enjoy a drink but we were really disappointed. I totally understand that if a establishment sells alcohol to people under 21 they can get in trouble but she showed her official picture id from Brazil and that's what really pisses me off. Thanks for ruining our night Dallas BBQ.

My name is Sundra [removed], cell#-[removed]
I am writing this email because I am terribly unsatisfied with my experience with Dallas BBQ. A co-worker last day of work was on 1/30/2018, and since his favorite restaurant is Dallas BBq I ordered online the day before (1/29 @4: 40 pm) (Conf#408532) to make sure the lunch arrived at 12 pm when a scheduled lunch was in place for members of our staff. I called the Dallas bbq located at 1265 3rd ave and asked the 1st person I spoke to when should I be expecting my order since it was now 12:06 pm, I was transferred in total 3 times and the 2nd and 3rd person said he didn't receive my order? I questioned this because I kept saying to each person I have a confirmation number and only the last person asked what it was he did tell me he was the manager. After he looked into it said oh I see it goodbye..?! I yelled hello because I didn't know what I see it goodbye meant? I said when should I be expecting the food he said 20 mins and hung up. The food arrived in 38 mins and when it arrived it was missing a meal that belonged to a pregnant co-worker. I called back once again and the manager said I didn't order anything else and then said yes your right and when the food was delivered 29 mins later (the 2nd time) he gave 4 extra cornbread and 2 cans of soda. My bill was $112.08 and I feel I should be compensated for all if not some of this due to this chaotic situation.

I came to 42nd street bbqs for drinks and food with my 2 friends. Everything was going good until they brought the food out. As the guy was juggling with multiple plates to place them on the table he spilled the sticky wings sauce on my friends arm and shirt. Please keep in mind that the wings have sticky sauce on them which is extremely hot. When our waiter came we asked to speak with the manager. When the manager, Dennis Ray (I believe that's his last name) came we were trying to explain what happened and was speaking calmly while the so called manager Dennis was giving us attitude. He asked, well who did it burn and saying he only was concern with that person. I stood quiet because I didnt want the situation to escalate any further for no reason. I don't think that a "manager" or a so called "manager" should have been responding in such way. If this was my job and my boss heard me saying that I would be FIRED! It's not how you treat your value customers. My friends and I come here all the time and never have I experienced such rudeness.

So I have ordered from Dallas BBQ's in the Fordham Road area for quite some time now but recently I've placed orders online because it's cheaper than calling the restaurant, when it comes to the delivery charge. but just in recent weeks I've tried to order online and they have disable the function so orders cannot be placed online with your address. which makes you now call the store and place an order directly and they charge a ridiculous 20%-30% on top of the bill that you're paying as per the restaurant policy is $50 or more.

I can not believe some of the things that I have seen with this company. I've frequented a few times; giving it the benefit of the doubt. What was one of the building blocks to my explosion is that I stopped by the 72 street location and I over heard a woman talking to a manager concerning a waiter and she had told the manager that he cussed at her. I refuse to get involved, but I had been a few tables next to her and she was complete piece of #. I'm pretty sure he got into trouble too. Me, honestly taking the time to write this is ridiculous because I know how much no one, honestly, cares. I laugh as I say, I hope you take into consideration that most of the customers i've seen are straight up #. Frankly, i'm surprised some of your workers haven't decked some of them in the face. On the complete other hand, your time square location is the reason why I could not - not say anything. I hope that some of your employees there get a reality check because I would not tip them # if I had to. I went there once and I think you'd have to pay me to go back. I cant believe im actually saying this! But, the actual glares I got from some of those employees were completely and utterly disgusting. I'm a server in manhattan and, my god, I still wouldn't give them a dime for my sympathy. The best thing i've seen so far is those people taking pictures. I gave that girl a bigger tip then my server and id damn well do it again. This has nothing to do with the mediocre food or even simply, "the customer being right" #, but the fact of the matter is that for the first time in my life, I feel like dallas bbq has single handedly destroyed common sense and rationality and that I can hang my head undoutedly in regards to admiting that I now feel that idiots are actually taking over all of our, what once was, hospitality services. I honestly don't expect too much to happen from this, unfortunately. But, I guess it's better that someone may read this and hide it from everyone else; ignoring reality, as expected.

My name is Amy Tirado and I am 31 years old. Three years ago I met the man of my dreams, Marco Tirado while shopping at the Target store on Riverdale. We had our first date 3 weeks later at the Dallas BBQ'S on Fordham where Jimmys Bronx Cafe used to be. Everything was perfect and a year later he proposed to me infront of the Target store where we met and took me to lunch at BBQ'S where we had our first date. That place was always special to me because that's where we would go every Friday for my favorite crab cakes and blue hawaii's. The staff was great and very attentive. I always noticed that one waitress in particular was very attentive to us when we would go in there. She would really go out of her way to please us, or so I thought. I became pregnant with my now three month old daughter, Chloe and life couldn't seem better except I was always sick and my husband was never around. Needless to say, the thought of BBQ'S while I was pregnant was out of the question. About 6 months into my pregnancy things were getting bad between my husband and I. He rarely came home and when he did we always fought. When asked if he had dinner he would always say, I went to BBQ'S. During one of my doctor appointments I found out I had an STD and that's when I realized my husband was having an affair. I confronted him and he finally admitted to having an affair with the waitress from BBQ'S. Her name is /name removed/ and she is also the proud PERMANENT owner of the now infamous STD, HERPES! This woman destroyed my marriage, my life and my childs life. She had no remorse when I confronted her and infact blamed me for my husband or should I say soon to be ex husband, running to her. Now what I would like to know is why is she handling food when she clearly has something that is contagious. Do they know it, do they care? I wonder how many other husbands and boyfriends or lovers has she come between. My life will never be the same and I can't do anything to her for destroying my life. But I can post this and out her for the DIRTY SLUT SHE IS. Most of all it gives a heads up to anyone going to that BBQ'S and has her as a waitress. I will be calling the DEPARTMENT OF HEALTH on BBQ'S and reporting them as well for having someone with that type of illness around the public. We eat that food and use that bathroom and yet she is infected. /name removed/ YOU DESTROYED MY LIFE AND NOW I'M GOING TO DESTROY YOURS.

I went to BBQ in Time Square tonight and was treated like garbage! I was extremely distraught with the way I was spoken to by the 3 managers at this location. Me and my friend went to this restaurant 2/22/2010 after work at 9:00pm. We were seated and the waiter asked us what we wanted. We both ordered drinks, I ordered a strawberry frosted drink, and my friend ordered the special which was a strawberry long island ice tea. When we received the drinks, we both began to drink ours, immediately my friend said hers didn't taste right. We then proceeded to tell the waiter and the waiter said the manager would have to come and talk to us about her drink. While we were waiting for the manager our food arrived and I was quite surprised that my meat was burnt and inedible, this is not the first time I have been to BBQs and ordered both the strawberry frozen drink and the rotisserie chicken, which tasted great when I had them in the past. When the manager arrived my friend told him the drink did not taste right and she would like him to replace it for a plain strawberry frozen drink. The manager told her very rudely that we don't do that 'anymore.' We were taken back by this remark, and then said what are you talking about. He said we don't return drinks, and we said we don't want to return it we want a different one because this doesn't taste right. He refused to take the drink back and I told him that we just won't pay for it! My friend asked for a glass of water and he went to go and get it and when he brought it back I asked him why my chicken was burnt, he said all chicken that comes off the rotisserie is burnt, this is a lie. I have eaten this chicken before and it was not burnt. The server brought a new piece of chicken and it’s burnt as well. The server left the chicken and when I spoke to the manager he said do you want another one that isn't burnt, and I told him that is what I should have gotten to begin with. I told he could take the entire plate of food I didn't want anything. During the time period of waiting for the manager to come back and forth to our table I ate the baked potato, do you know he put the baked potato on the bill! The server brought the bill over with the drink on it that my friend said didn't taste right, we told the manager we weren't going to pay for this and he still put in the bill. We left the amount of money for my friend entree and my drink and proceeded to leave. When we arrived downstairs the two men asked us about the bill and we told them that she did not like the taste of the drink and one man had the audacity to say that we are adults and we made the choice to order the beverage. Things were getting out of hand and I said the customer service I received has been awful and he said if I felt this way I shouldn't come back. I said I wouldn't and walked out, and told them to call the police because I wasn't arguing with them anymore. I work every day and for this restaurant to think I merely didn't want to pay $10 for a drink is ludicrous, I merely wanted to get another one based upon the taste, the drink more likely has soap residue in it. But they don't change beverages, working in the food and beverage industry that doesn't even seem legal or healthy. I believe the practice that they stated was based upon the clientele they attract. I don't believe they would treat a different clientele in this manner. I want an apology.