I bought a custom $2000 Laptop from them in 2005 for video editing, it crashed constantly. I sent it back to them for repairs ( I paid the $35 postage! )... I don't even think they opened it!!! I was then in a major car accident and it was put in storage. When I brought it back out, I tired to find out WHAT I could do to fix it as the crashes pointed to a bad graphics device driver... well, there is no compatible drivers for this card and the manufacturer doesn't even give info out on this laptop. Cyberpower wouldn't help me find out how I could replace anything inside... just kept saying I should buy a new one!! Very rude too. I am totally disgusted with them and vow to spread the warning to others!!