CyberPowerPC

I ordered a desktop PC back in October 2010. The machine was assembled correctly with all the parts I ordered. However, the unit seems to not have been tested at all, since the internal card reader with model MR-[protected]-IN-ONE INTERNAL CARD READER 1 was mulfunctioning. Upon running the PC, I soon found out I was getting random BSODs on Windows 7 64-bit.

I tried to contact the company's technical support but I could only reach their voice mail to leave a message. Realizing that it was taking too long to get help I tried to contact the sales person who sold me the unit. She was accommodating and finally managed to put me through with their technical support. I discussed the BSOD problem with a technician who without requesting any minidumps or any other diagnostic proof from the machine, he identified the issue to a faulty hard drive who then proceeded to ship a replacement part.

I replaced the hard drive but the BSODs were not fixed. Since then I got another 20 or so BSOD occurences all random and without any clue. So I tried to contact CyberPowerPC again on multiple occasions leaving messages and sending emails to [protected]@cyberpowerpc.com, [protected]@cyberpowerpc.com and [protected]@cyberpowerpc.com but I never got back any reply.

The BSODs are random and often result in loss of work. I paid $1800 for a unit which is essentially crippled and the company who sold me the unit betrayed my trust. I feel like a sucker having paid so much money and got nothing in return but trouble.

I bought a custom $2000 Laptop from them in 2005 for video editing, it crashed constantly. I sent it back to them for repairs ( I paid the $35 postage! )... I don't even think they opened it! I was then in a major car accident and it was put in storage. When I brought it back out, I tired to find out WHAT I could do to fix it as the crashes pointed to a bad graphics device driver... well, there is no compatible drivers for this card and the manufacturer doesn't even give info out on this laptop. Cyberpower wouldn't help me find out how I could replace anything inside... just kept saying I should buy a new one! Very rude too. I am totally disgusted with them and vow to spread the warning to others!