CyberPowerPC

If you are thinking about purchasing from CyberPower, please read all these reviews. I wish we had done so. The quality of support from CyberPowerPC has been nothing short of shameful, and the agent we spoke to on the phone Friday, 11/26, solidified the sour taste in our mouth about this company. We will never purchase any product from them again, and we want to warn anyone looking to purchase a computer what our experience has been. We had been struggling with our Windows 10 installation continuously failing to update, restarting, uninstalling the update, and then updating again with no way to stop this. After 2-3 weeks of this, the boot NVME abruptly failed, first triggering a kernel panic out of nowhere, followed by a kernel panic 5 minutes after rebooting, and then no longer being recognized by the BIOS (either in the boot menu, or in the BIOS settings). We 1) made multiple calls, in which we were put on hold for over an hour, only to be finally sent to a message machine, and 2) sent an email, which received no response for over a week, during which time we were left unable to operate our business. Because we received no response from customer service, we were forced to purchase our own replacement NVME, as every day the computer was down was a day our business could not operate and therefore losing money. We felt that a simple upgrade to Windows Professional (so we could control our updates) as well as a refund for the broken drive, rather than forcing us to replace an unreliable product which we no longer need, again, due to CyberPowerPC's complete lack of customer service response seemed a trivial and obvious way for CyberPowerPC to not only cheaply and easily resolve the situation, but create a satisfied, happy, and grateful customer in us and our company. We called again on Friday 11/26, and were met with almost immediate hostility and rudeness by the agent. Never once apologizing for the experience we had up to this point, he refused to take our situation into consideration, and simply repeated "the warranty does not allow this" (which it technically does not). When we asked to speak to someone above him who could take our circumstances into consideration, he stated that that person "was him". When we asked again, he confirmed there was no one above him. Although we are unsatisfied with the disappointing response, lack of willingness to consider our specific situation and lack of explanation, it was the shockingly disrespectful response of customer support that solidified our negative feelings. At this point, we shared how we felt we were being left no choice but to air our complaints to the public, despite our genuine desire to find a solution through the channels CyberPowerPC provides. He then accused us of "threatening" and "blackmailing" him. My partner and I were so shocked by this blatant disrespect, it didn't really sink in at first. We ended the call shortly thereafter, as it was clear that CyberPowerPC support (or at least this representative) had no intention of working with us in good faith. Ironically, in large part due to this treatment, we now feel a responsibility to warn other consumers about CyberPowerPC. The sad part, for us, is that our experience up to this point with CyberPowerPC was largely positive. Despite all the supply-chain related delays, for the most part they communicated the expected delivery times clearly, and the packaging and protection of the tower itself was top-notch. Though we found that, originally, we were not provided all the parts we were supposed to receive, and the accessories were thrown in the shipping box haphazardly and without care, they immediately sent us replacements, and customer service was prompt, polite and professional. It is all the more disappointing, then, to have had such a radically divergent, and, frankly, insulting experience. Of course our hope is that we receive a satisfactory resolution, but at the very least, that our experience can help the company learn and improve so others do not have such an experience.

Ordered a computer on Black Friday. Order got flagged for a "high security risk" tried to figure out what was wrong or that they rerun the same order with same pricing. All you get is "there is nothing I can do" Chat transcript below. Chat started on 29 Nov 2021, 08:42 PM (GMT+0) (08:42:28) *** D *** joined the chat *** (08:42:28) *** D ***: Placed order on black Friday. Flagged as "high security risk" can you guys reprocess the order as I would like to keep the same deals I received that day since afterall i choose your company over anyone else? (08:43:30) Support Bot: We apologize for keeping you waiting. Our operators are busy at the moment, please continue to wait or leave us a message with your email address and we'll get back to you shortly. (09:05:35) *** (Sales) Warren joined the chat *** (09:05:43) (Sales) Warren: hi, order number please? (09:06:57) *** D ***: Q6PXC8 (09:07:24) *** D ***: You doing alright Warren? (09:08:09) (Sales) Warren: Hi *** D ***, to better assist you, my colleague will take over for me from here. Thanks for getting in touch (09:08:14) *** (Sales) *** D. joined the chat *** (09:08:15) *** (Sales) Warren left the chat *** (09:08:26) (Sales) *** D.: Sorry, please hold (09:10:44) (Sales) *** D.: This order was cancelled due to it's flagged as a high security risk order. (09:12:10) *** D ***: I know. I was wondering if it could be reprocessed with the same price that I got Friday. I tried to do a reorder today but the same build would be more expensive than I was. I got flagged through no fault of my own. (09:17:04) (Sales) *** D.: Sorry, no. once it's flagged it's final. We will not be able re-instate it (09:19:25) *** D ***: So basically what your saying is that I chose your company to order from instead of a Big box retailer that was also offering deals friday. My order was flagged for no apparent reason, and now you're essentially telling me "to bad so sad, try again next year". (09:19:37) *** D ***: is that an accurate assessment? (09:20:20) *** D ***: All I'm asking is you recreate the order with the same pricing as the original flagged order. (09:22:18) *** D ***: Not that you try and rerun the already cancelled order. Just that you recreate it, give a new order number, same pricing and try and charge me again without some flag for some unknown reason. (09:31:33) *** D ***: You still there *** D.? (09:33:29) (Sales) *** D.: Yes, but there's nothing I can do once order is cancelled due to high security risk (09:36:44) *** D ***: My guy. I KNOW THAT ORDER (Q6PXC8) WAS FLAGGED. I'm not asking that you try and rerun that order number. I'm asking that you essentially copy and paste all the order contents or what ever it is your sales team needs to do, assign that a new order number, give me the same pricing so I'm not out an extra $500+ trying to order the same exact thing I did 3 days ago (09:39:57) *** D ***: I could understand you telling me to pound sand if I used an incorrect card number or expiration date or anything that was any fault of my own, but that is not the case. This is on you guys or whoever for flagging the order. I have ordered several things online in the past and even on Friday when I place this order and your company is the ONLY one that has given me an issue. (09:41:02) (Sales) *** D.: Sorry there's nothing I can do about it. (09:43:23) *** D ***: So you're telling me that you can't give me the same products I ordered 3 days ago for the same pricing? That I have to create a new order, spend more money, and pray to whatever god will listen that I don't get flagged for some unknown reason? (09:45:07) *** D ***: That's the least supportive customer support I've ever heard. If you can't do it then put me in touch with someone that can because this is the dumbest stuff I've ever heard in my life. You can't recreate an order, give same pricing, and bill me again under a new order number? That's insane or laziness I'm unsure. (09:56:35) *** D ***: Like you guys even did 2 separate 10cent charges to my card so you know it's a legit card. (10:01:38) *** D ***: I'm ending the chat. This whole process has been a legitimate nightmare. I have the transcript and will be showing the Complaintsboard.com, reddit, google , any review page that I can get my hands on the *** poor customer service you guys provide. I hate to be a Karen but I would hate for someone else to have to deal with this without any assistance.

Cyber Power PC Review: Will never buy from this company again. Purchased Gamer Infinity 8800 Pro SE with customization on the GPU, Motherboard, Hard Drive and DDR4, in total system cost over $4,700. This is the most expensive computer I have purchased and was super excited about getting it due to all the new games coming out in the fall of 2020. When I purchased the computer on 23 Sept of 2020, System was I was informed that the system would be delayed due to the GPU, the system was delivered on 30 Oct 2020. This is when everything started to go down hill fast for this computer and the company that built it. Once I turned on the computer it went through its new computer process, but after going through the process and restarting the system would not boot up it kept going in a loop of starting to boot up and then restart, this went on for about 15 minutes. During one boot up phase I started to get errors on my screen that said Start PXE over IPV4 On MAC and no Media Present. At that time, I called CyberPower Technical Support to let them know what was going on. Once I got a hold of Tech Support which took almost 2 hours. Once I informed the tech of what was going on he stated that the computer should come back for repairs, at this point the computer is only 3 Days Old and already being shipped back. This is the first time it was sent back and just the beginning of a year of frustration dealing with CyberPower Techs. I sent Computer back on 4 Nov 2020, after CyberPower received the system, I waited a week before calling to find out what was wrong with my system and what had to be repaired. Once I got ahold of a Tech in the RMA department, I was informed that they had to reinstalled windows and would be sending the system back to me as everything was working correctly now. I received the system back on 23 Nov 2020. On 24 Nov 2020 I started the computer up and everything went well for about 10 days. And then the computer started having the same error code as before Start PXE Over IPV4 On MAC along with the system taking 10 minutes to boot up, the computer would completely freeze up and had to be hard rebooted. Once the system was hard rebooted the computer would reboot itself 7-10 times before actually booting up if it would start up at all. Also started getting whining noise coming from the PC which would last for about 5 minutes stop and start again. Now I understand a little noise from a computer that goes without explain but this noise was loud enough that everybody in the room would need a headset to either play on there computer or watch tv without being bothered the entire time. I called CyberPower Tech Support to inform them that the system was giving the same error code but the other problems this above. This time when I contacted tech support, I requested a REFUND for the computer due to the multiple problems the system was having and that I was not satisfied it. I was informed by Tech Support I could get and refund and they would connect me to a TIER 3 Supervisor so we could start the refund process. Once I was transferred to the Tier 3 Supervisors, I informed them of what I was wanting to do and was told I could not get a refund due to me having the computer in my possession for 15 days. So, I argued with the supervisor for awhile on this due to being told I could get a refund then being refused a refund. The Tier 3 Supervisor said that the computer will have to be returned for repairs, so I asked if this happens again will I be able to get a refund since this is has not worked correctly since receiving it back in Oct of 2020. I was informed that it would have to be escalated higher to figure out what would need to be done. So, I sent the computer back on 9 Dec 2020. I did not receive the computer back until, 23 January . I understand Christmas holiday and such but 6 weeks to repair the system and send it back is ridiculous. May , near the mid to end of the month the whining from the computer came back it sounded like it was coming from the power supply, so I decided to call CyberPower again and let them know what I was hearing and having a problem with. The Tech I talked to said it does sound like the power supply so we will send you one out but you need to purchase it and the purchase will be refunded once we received the bad power supply. Well, we got the power supply on 10 June and after opening the computer up and getting everything ready for taking out the old power supply and replacing it with the new one myself and my wife noticed that the connectors that went into the GPU were different than the ones, we had that originally came with the system. So, we checked the connectors and we discovered that the pin connectors were not the same shape as the original ones and would not fit into the GPU. Contracted CyberPower Tech support again and they argued that a Power Supply is a Power Supply and they are all the same. Eventually they agreed after looking at the photos I sent that they would have to send out another Power Supply. They sent out another power supply which had the same problem as the first one. So, called tech support again informed them about the situation and this time the tech asked what does the noise from the computer sound like. I informed him that it sounded like a cranking sound that goes into a long whine. The Tech informed me that it wasn't the Power Supply making that sound but a fan on the motherboard and that there was nothing that could be done about it. 5 Oct 2021, I contacted CyberPower Tech support due to the motherboard making noises, Hard drive making a louder than normal noise when playing video games and also the computer temperature going over 100 degrees, reason I know the system was that warm is the motherboard had a temperature monitor on and always shows the temperature while the computer is in use. With all these problems the Tech Support agreed that the system had to be sent back for repairs now understand the warranty would be up on the 22nd of October , so this system needed to be sent back quickly. I sent back the computer on 7 Oct 2021 and was received on the 14th of Oct by CyberPower PC. So, I waited a week before giving a call to find out what exactly was wrong with my computer this time, What I was told next was beyond frustrating apparently my computer was damaged during the shipment and was due to poor packing. The system was completely wrapped up and could not be moved in the box at all, I made sure of that, along with bracing the GPU since it was heavy. So, speaking with the tech he said to give him a week to figure out if CyberPower could put a claim against UPS, but also if the claim didn't get approve how much it would cost to repair the damage. But kind a funny how the system parts needed to be checked were the ones that got damaged. So, after waiting another week and not receiving anything form the RMA department, even though I sent multiple emails to the tech I talked to. I had to call again and was informed that the claim against UPS was denied that it would cost over $2700 to fix the computer, so let me get this straight a $4700 computer now would cost a total of $7400 once repaired for the same system I originally bought. After talking to the Tech, I decided that they can just send the computer back to me as I am not going to pay another $2700 for a system that hadn't worked properly since arriving on day 1. Bottom line, CyberPowerPC delivered a dud product and the process of fixing it is an absolute horrendous. They just don't seem to be a competent organization. So, understand that when you buy a PC from this company you are rolling the dice. I will never buy anything from this company again and when asked about this company and their products I will not recommend them, I will tell people to stay away. There Tech Support is horrendous, there Supervisors dismiss you like you are nobody, you ask for a refund and told you can get one but their supervisors refuse to do refunds and last their workmanship is a joke after all the problems I went through. If I could give negative stars and a buyer beware I would.

Components were missing from the new computer at delivery and there's an ongoing inability to fulfill the order even after 90 days. On October 5th, I ordered a new computer. By October 7th, I was informed that the desired case was not available and was asked to choose an in-stock alternative, which I confirmed. Despite the delay, everything seemed fine. On October 15th, I received the computer and immediately noticed a missing heatsink piece on the motherboard. I assumed the technician forgot to reinstall it after building the computer. The next day, I sent a picture of the motherboard as requested. On October 19th, a package arrived with mounting screws but no heatsink. I alerted the company about the issue and reminded them that the original invoice was still unfulfilled. They promised to address the problem. By November 3rd, after several status requests and promises, I received a letter with two screws and still no heatsink. I provided additional pictures showing the missing part. The company's response was to issue more tickets but no real solutions. By November 20th, they refused to send a replacement motherboard and insisted I return the entire system at my expense. I declined and asked for shipping details for the part when available. The company finally acknowledged my request on December 5th. In January, I inquired about the backordered part with no response. In summary, a computer that was supposed to be ready by Halloween is still incomplete past the New Year. This experience has led me to return to building my own computers rather than relying on a company that fails to deliver. I do not recommend this company. Buyer beware.

CyberPOWERPC sent me a PC that was not functional,I RMA it back to them and they sent me back a PC that was still broken. I bought a PC on 4/16 for $***. I received my PC on May 8th. The PC had a bad fan and rebooted every 1-2 hours for some unknown reason. Called customer support and they want me to pull apart the PC and check the power connections, which I did not. Additionally the PC had a hardware problem where it rebooted every few hours that I discovered and had to tell them. I finally convinced them to take the PC back after multiple phone calls. The RMA was completed and returned back to me, the fan was fixed, however the same exact problem was still occurring rebooting all by itself. I finally told them I was done after 45 days and my hours of my time and frustration I conveyed I wanted my money back. They insisted it was not their problem when I had evidence it was and forced me to pay the shipping costs to and from the facility even though it was their quality control and assembly that ultimately was the problem. They additionally sent me an email requesting I am authorizing paying a shipping charge back to them. They absolutely refused to let me speak to anyone in leadership on multiple attempts and only allowed me to speak with repair lead chad and account lead ***. They could care less about my experience their multiple mistakes and sounded like programmed robots on the phone and very patronizing. I am still waiting for my refund. The actually sent me out a customer satisfaction form and said it needed to completed in which i sent it in. See below very candid response. I would like a full refund including shipping and an apology from management for the lack of quality control of the PC's they ship, and the frustration that occurred with the entire scenario. Clearly I am not happy with those folks at all. This was my response to their feedback request.

I bought a new laptop from Cyberpower PC. The laptop's windows 10 copy came with a key that says it's already in use. I purchased a brand new laptop from Cyberpower PC on 12/26. Once the laptop came in (around January 14th), I booted the computer for the first time and ran through the initial windows setup. Once I was good to go I right clicked on the desktop to change my background and it said it couldn't activate windows. I clicked the button to take me to the window to activate and it said my code had already been used. I looked around online and found out it could be just an error and you could get the one used in the motherboard using a windows program called "***". Using this program I saw that the OEM key and the key used to register my copy of windows 10 were the same. I tried using that key anyway and windows wouldn't take it, just sent me to the page to buy a new key for windows. At this point I contacted support for Cyberpower PC using their chat system but wasn't sure it went through, so I sent an email too. I still got no confirmation whatsoever, so I called the line and waited 30 min to talk to someone who said he would get me a key sent. About a week later I got an email that had that exact same key. The key that isn't working. I emailed back with screenshots showing them that key doesn't work. Next email I get is a notification that all the other support requests finally got processed and merged into a single ticket. They also marked the issue as resolved. I left a review of the customer service saying it has not been resolved and I still have this problem. I still haven't heard anything back. I've already been using this laptop and would prefer not to send it back for two reasons: 1)It already has some of my files and data moved over 2)I would have to ship it back at cost to me. Here is all the info about my order from the invoice sheet that came in the box: *** I ordered a laptop in 2018 from this company and it was fine, good quality. Looking at the company's support forum, makes me pretty skeptical. There's a whole section now that is just people posting threads saying not to order from them anymore. The first and 4th picture sent were the pictures I sent to support to show the error. Last picture is the windows key using that program with a picture of the error and the last characters of the code used.

Not given what I asked and paid for. I placed an order with Cyberpower PC on 5/6 Order#*** which was a $*** custom built PC. I ordered the machine containing an AMD branded Radeon RX 590 video card, when the machine arrived I realized it contains a Powercolor RX 590 with AMD stickers placed on the fans to cover up the Powercolor logo and fool people into thinking it's an AMD card. I am an experienced system builder and only ordered from this company because of a sale. This video card that they put in my system retails for $199, the card they promised me which is a better quality card goes for about $250 and this was also the price quoted on the website building tool I used. I had a terrible experience with this company during the build process also. Several hours after placing the original order I wanted to make one change to the order, I originally built the system with 2 AMD RX 580 video cards and called up to change it to a single RX 590 card instead. On their builder on the website this should have been at least a -$100 difference in the cost, but when they responded to me with the change they told me it was actually going to be +$2 change. When I called to question this I was connected with *** who was the most stand offish rude customer service rep I have ever dealt with. He gave me no reasoning for the +$2 change and when I questioned and asked "I thought going from 2 RX 580's to a single RX 590 would be less money" his reply was to simply say "well it's not". At this point I wanted to speak to a supervisor about how *** is treating people on the phone, only to find out that *** was the supervisor, I asked is there anybody else I can speak to because this is about ***, to which I was told No. I then wrote an email to the CEO of the company who's email I got off Linkdin, and *** was the one who responded to my email to the CEO. How can you complain about poor customer service when the only person you can talk to is the person you are complaining about. I have never filed a complaint about a company or even so much as called up and complained, but between the poor customer service and then them straight up ripping me off by giving me a cheap off brand video card, that was the last straw. Oh and on a final note the computer arrived with no video card drivers installed, only the windows ones, and anybody who knows about computers knows that a high end graphics card WILL NOT run properly at all with windows drivers installed, I paid extra money for "professional install" and this is what I got. Something needs to be done about this before somebody who knows nothing about computers buys from them and gets taken advantage of.

My computer screen is broken after just closing it for a couple of hours. The company believes I accidently dropped/hit it and won't refund me. Order date: 7/5 5:47pm *** Cost: Total cost was ***. I received a discount of $49 so, the laptop was $950, laptop mouse $19, $139 for shipping and $69.25 for taxes. I used my mother's Chase Bank visa debit card to purchase the computer straight off of their website. *** Type: Intel Whitebook (***) that was customized into a Evo Tracer Series 3 by this company. I received the laptop on 7/14. I keep the laptop on my desk in my room with my door locked. On 7/18 after using the computer for most of the day, I closed it for couple of hours and then opened the laptop again to use it. After opening the laptop the screen appeared warped and cracked in the inside. The laptop is in great condition no wear and tear or scratches. I find it unbelievable that the screen could've broken just from closing it for a couple of hours. The laptop was not dropped, hit, or physically damaged by anything or anyone. It was in a safe space on my desk. Nothing able to fall on it and no one entered my room to touch it. I am certain that the laptop they sent me just had a defective screen. I emailed the company on 7/18 with details about what happened with my laptop. *** emailed me back on the 7/20 and asked for photos. I sent photos the same day and *** replied the next day stating that it looks like it was physically damaged by being hit or dropped. *** stated that he is unable to fix this issue or replace the computer using the warranty due to this being accidental damage. On 7/22 I emailed him and assured him that this is not accidental damage the laptop is still in perfect condition and was just sitting on my desk after being closed for sometime; nothing hit it and I did not drop it. No scraps, dents, or bumps on the laptop. The digital screen is only affected in this case. *** emailed me back with the same answer; basically he can 't help me and my warranty is void. I stopped contacting him and was unsure of what to do. On 7/17 I spoke to *** through email before about my laptop not having sound. *** emailed back and helped me fix the issue. After not getting anywhere with ***, I thought maybe *** would be more helpful. On 7/24 I complained to him about my screen as well. I sent photos to him as well. *** said the same thing as ***. That basically I had to have accidentally broken it and that my warranty can't help. They wouldn't believe that the screen had to have been defective and that I didn't break anything. My mother has also contacted them by phone with no luck. Last time we spoke with them was the last week of July.

Poor/Deceptive Business Practices and Customer Service I ordered a custom computer on 11/13 after talking to a sales representative and being assured that parts were in stock and it wouldn't be a problem to get a computer in a timely manner. I initially had some problems with my payment method but seemingly resolved that issue the same day. I contacted support later in the week to determine when I would be billed and was told that my order would be billed by the end of Thanksgiving week (which was the following week). Knowing that CyberPower has Thanksgiving week off I contacted them the day prior to Thanksgiving (25 NOV 2020) to check on my order being processed and the delivery date as I had not been charged and was concerned that new orders using a rush processing might be put ahead of my order despite a lack of movement from cyberpower. I was initially told that it would now be another week to charge my card but that the computer would be out by 12/12 and that it would reach my address before Christmas. I complained about being put off again and was told they would try to expedite charging my account. Giving credit to cyberpower they did try to charge my account on 28 NOV 2020 due to a problem with my bank. I immediately tried to fix it and another charge was attempted on 11/30 which encountered another error from my bank. I immediately contacted cyberpower to change cards for payment and the next charge went through. During this process I was not informed of any changes to the delivery of my order. As soon as I noticed the charge came through I contacted my sales associate to find out when I could expect the order to start moving through the process. I was immediately informed that they were now back ordered on some parts and couldn't make the estimated or stated delivery dates. When I questioned further I was then told again that it would now take even longer but I could change my order, with no other information. I was notified that the stock was not available for my selected processor (an AMD Ryzen 9 5900X) at 2:48PM Central U.S. time. Checking the website, however, still shows the processor in stock in addition to having been told previously my date was still at a point where I would receive the computer before Christmas. Other items, such as many of the specific AIB RTX 3080 graphics cards do show sold out, which does show that the system is capable of showing what is in stock. (Images of the website showing the processor in stock while other items do show out of stock is attached) Either this may show, or at the very least gives an impression, that other orders are simply being placed ahead with an excuse given. Overall poor communication, poor handling of customer service, potentially intentional deceptive practices.

CyberPower offers shipping warranty to cover cost of shipping. I should not have to pay for *** To begin with, I had problems with receiving my computer on time. I lost thousands of dollars due to my computer not being shipped in time and losing jobs. ***(sales) kept telling me that there was nothing he could do to compensate me in my time of hardship after depending on this company to ship the computer when they said they were going to. After a lengthy back and forth via email, he offered me a free video game. After the computer arrived, I kept it in the box as I was in the middle of moving. Upon unboxing the computer and setting it up, I immediately had issues with it overheating. I reached out to ***(support) to get it resolved and we agreed to ship it back to get looked at. After learning that I needed to pay over $100 to ship it back, I asked for some assistance with shipping cost as the computer was already defective. He kept telling me everyone has to pay for shipping if they don't purchase the shipping warranty. However, I expressed that I felt my case was a bit different as the unit was shipped with a defective cooling system out of the box. This made my computer unusable. After learning of the time sensitivity associated with sending the unit back, I shipped the unit myself and sought out reimbursement. *** continuously stated that they do not reimburse. The policy is the policy. After some argument, he THEN offered me a shipping label. Seeing as though I shipped it out already due to the fear that my shipping cost issue would not be resolved in time, this was pointless. The only thing I was offered after emailing the disputer team (***) was priority repair and three day shipping after the unit was fixed. This does not help me in any way when considering shipping cost, ADDITIONAL income lost due to my lack of computer, and time wasted going back and forth with no success via email with what ended up being three separate associates. It struck me as unprofessional that they do not stand by their products, services, or customer base enough to be able to cover the shipping cost of a unit that was shipped to their customer already malfunctioning all because I didn't purchase a SEPARATE warranty. If they can send me a shipping label, how are they unable to provide reimbursement? I can see if I USED the computer for a number of days/months/years and it required service. I would willingly pay for shipping without question. However, they sent me a broken computer and they expect me to pay to ship it back to them to get it fixed? I spent $1,500 on this computer and lost about $4,000 more due to the late ship date as it was. I would hope they would understand my frustration after being told I had to spend another $100 to send it back to get fixed.

This company has unfair and unclear warranty restrictions regarding the return of computer parts that were defective out of the box. I ordered a computer from CyberPower PC on Nov. 30, 2019. It was a model ***, and I had order #***, invoice #***, and customer #***. I received my computer on Dec 17, 2019, and set it up for use the same day. That day, I noticed that I was having issues with my video card, having the outputs flicker and have weird colors in certain circumstances. I contacted CyberPower's customer service the following day. After working with them for a day, one of the outputs of the video card stopped working altogether. At that point, customer service decided the best way to resolve the situation was to have my video card returned to them for inspection, then possible repair or replacement. I was given RMA #***. I shipped my card out to them on Dec 20, 2019. I received an email that they received the package on Jan 6, 2020. I then didn't hear anything back from the company, so I emailed their RMA status account on Jan 20. On Jan 21, I received a message from them that my video card was received "damaged". This was given a ticket #***. They sent a picture of it, and showed the tiniest little crack on the corner of the video card. I have attached the image. They told me that because it was damaged, they could not further process my RMA claim, and that my card was then not covered under their warranty. I conversed with the support person there for several days trying to understand how that voided their warranty. They would not tell me much, except that they would not cover my card. They told me to contact their dispute department, which I did on Jan 25, and was given ticket #***. The individual there was also less than helpful, and would not explain the company's policy well either. They told me my only options were to get the card shipped back to me as is, or have them destroy it. I therefore requested to have it sent back to me. At this point, I have not received confirmation from them that they have shipped my card back to me.That is not my complaint, but rather that the company has an unfair policy regarding the return of parts and handling damage. Also, the company was not clear on what is or what isn't covered by that warranty. When I went to return my card to them, they did send me an email with the details of the process. Nowhere in that email does it state that any damage to the product in shipping would void their warranty. The email does give a link to their warranty statement. In there it does state that they will not accept warranty claims for items that have been damaged by external means. However, I was not making a claim due to any damage, i was making a claim against a defective video card being provided to me out of the box. It is not fair that they would not cover my part based only on that fact. Even though a tiny amount of damage did occur to the video card, they should not have rejected it for damage in the first place. The damage did not affect the function of the card at all, and was only cosmetic. The company could still fully test the video card to come to the conclusion that it was defective from the factory. Therefore, I believe on two counts that the company has unfair warranty policies that mislead the customers into believing one thing, but then actually enforcing another rule. But also that the damage that was occurred should not have been considered enough damage to warrant their rejection of my warranty claim.

PSU unit installed in PC I purchased from CyberPowerPC was not the one I ordered. In February I paid *** for a PC to be built for me by a company called Cyberpower PC. When I received the order, I examined it as best as I could and had a couple issues with the side and front panel, which the company resolved. As time went on, I started to have issues with the power supply (PSU) and my PC shutting down. I ended up needing to order a new PSU unit because I use my PC for work and I couldn't wait for warranty service. When I went to remove the PSU, I noticed the power supply did not match the work order. Instead of it being the one I ordered, which is the "THERMALTAKE *** GOLD 80 PLUS" there was a generic PSU installed called a "Hi Power *** Watt *** Gold PSU model number *** I could not have known this without removing the PSU as the sticker faces inward toward the panel and is fully shrouded. You must disconnect the PSU from the motherboard and remove all the screws to get to that label and remove the unit. I had no reason to remove it, until the PSU started to die. I received the new PSU on October 5th. On October 7th, after I installed the new unit I called into CyberpowerPC to discuss this. I explained what I found and the fact that it didn't match the order placed. I even asked if it was possible that Thermaltake makes these units under a different name (as some companies do) but they couldn't answer my question. The spoke I spoke to is named ***, who was not very friendly and stated "Our warranty allows the corrections to be made when missing/wrong items have been made known within seven days of the purchase". I explained the same information above that I could not see the sticker on the unit when I purchased it, so I took CyberpowerPC at their word. I was reasonable and thought that they would understand, a mistake happened and the wrong unit was installed. I even asked if the technicians recorded serial numbers and UPC's when installing parts as I did not get the box from the unit as I did for my motherboard. Why would I call in about a *** PSU on a purchase of a *** machine, which by the way is still under warranty. I have no reason to be dishonest and I even offered to send them the receipt of the new PSU I bought to replace this unit, they declined by offer. They then stated it would be investigated. It has now been 12 days since my ticket was opened regarding the case. I have case notes as I waited patiently, asking multiple times, if there was any update on the PSU and what may have happened. I honestly thought it was an error, someone messed up, but I received a response on October 19th around 10:10pm EST that from ***. That response was "The review had taken some time due to the length of time it has been since the day of purchase. Our warranty allows the corrections to be made when missing/wrong items have been made known within seven days of the purchase. The review had taken time as we would need to pull up older data and determine our options. We unfortunately are not able to move forward with this request as it has been ~7 months since the data of purchase. The power supply listed on the invoice is a THERMALTAKE *** GOLD 80 PLUS POWER SUPPLY. If we had made a change to the order, this would reflect within the invoice." This is rather clear to me that CyberpowerPC failed to record the UPC or the serial number of the unit installed in my machine. Cyberpower PC simply doesn't want to admit their mistake. Or, it was a bait and switch.

I spoke with technical support because my new desktop stop working before 3 months and the company is saying I have to pay to pack and ship it to them I placed the order for my desktop computer for work on 11/21 and received right before Christmas. Invoice # *** Customer # *** Within two months the computer started going into a blue screen and when I would manually turn it off and turn it back on no signal would show on the screen and the VRAM LED on the mother board stays lit orange and would not boot. I would repeat the process numerous times on turning it on and off manually until it would work, but the issue would still happen within a few days. I finally got a hold of somebody from technical support and and said it can probably be a defected Ram stick and he emailed me the steps on how to check if one if defected. I ran the test and both ram sticks are fine but does not work in the slot it suppose to. I called technical support again because the first guy did not answer back to my email confirming that the Ram stick is not the issue and asking what can it be? I got a hold of another technical support on 4/13 saying it is going to be the motherboard and going to have to send it to them. He stated that they are not taking any drop offs and have to ship it to them. I was only sent an email with the address not a shipping label and stating I am responsible for shipping " You are free to use the shipping method and courier of your choice. Insurance is highly recommended, but is optional . I again call technical support to tell them that why should I be responsible for any of the shipping and finding a box to ship it. The technical support I spoke with told me that they do not provide shipping supplies to ship it to them, and I offered to drive and drop it off to avoid the shipping and risk of me not packing it correctly and getting damaged in transit but he said they are not taking drop offs due to Covid-19. I then asked to speak to a supervisor or manager, and I got a call later from Marco a Level 3 Representative. He told me the same thing as the technical support guy that they do not supply shipping materials. I also told him I can drop it but he said because of Covid-19 they are not doing that. I told him the computer stopped working less than 3 months of owning it and because of Covid-19 I cannot drop it off and you are telling me I am responsible to pay more money to ship it to you to get the desktop to work on top of the $*** I already payed you guys for the desktop. I told him well due to Covid cant you guys provide the shipping materials and insurance to ship it back to you guys since we cant drop it off due to Covid, because for me to get it boxed like at UPS, add insurance, and ship a $*** mid-tower desktop computer is not going to be cheap. I also asked if I will be reimbursed what it is going to cost to ship it back and he said no we will not. What was really bothering and the worst customer service was that after all that his response was, "well it is up to you if you want to ship it to get it fixed". They had no problem collecting $*** from me and now that there is an issue with a main part of the desktop, they cant accept the simple request of providing me with shipping materials and insurance for it to arrive safe/ or reimburse me, and a much easier solution allowing me to drop it off and save the issues that can happen when shipping. I also told him why do they not the advise the consumer when buying a desktop computer to save the boxes and shipping materials, just in case that something may stop or not work with the desktop and will have to send it back for repair. That is about the only thing he agreed with me on.

We ordered a laptop for my son that is in army, due to covid and riots the delivery was delayed and my son left the base and the package was lost. We ordered a laptop for my son that is in the US Army located in San Antonio Texas. When we bought the laptop, we were told that the Laptop may take two weeks to deliver due to the current situation (Covid and Riots) and that we can change the shipping address if the laptop has not shipped yet. Three days after we bought the laptop my husband emailed Mr. Willis Leung (sales) if the shipping address can be changed due to my son living San Antonio to his new base. He was told that they are not able to change the shipping address because the laptop already shipped. We waited for the laptop to arrive thinking that it would arrive in three days but it took longer because of the riots that were happening at that time. The laptop arrived in San Antonio and my son already left the base and had been shipped to his new duty station. We are now being told by the US Army mailroom that the package was sent back to sender because the soldier already left the base. We waited and followed up with *** to find out if they have received the laptop back and we tried to call and reach out to your customer service and we were told that someone will call us back to our inquiry. Friday June 19 my husband received a call from *** and was informed that since the US Army signed off on the package that CyberPower fulfilled their end and if they received the package back, someone will contact him and he then can have a choice of being refunded or ship the laptop to another address. At this point my husband was frustrated because *** was abrupt, rude and would repeat the same spiel cutting him off when he is trying to explain. No resolution was offered or any instruction as to what the subsequent step should be taken. The next day, I received a call from *** explaining the same spiel that CyberPower fulfilled their end. I tried to ask him that in the event the package was lost if there's anyway that he can help us being that the laptop is expensive. He then gave the same spiel cutting me off and arguing that he can't say anything for something that has not occurred yet. I appealed to Mr Leung to explain to him that I was merely trying to see what would be the next step, I tried to explain to *** that since the laptop was not received by my son that if there's any way he can help us at least to recover our losses. Mr Leung answered with same speil but would not give a definite answer, I then asked if there's a manager or someone higher that I can talk to who could at least treat us with a better customer service and Mr Leung's replied "this is as high as you can get". I then stated that if this is the customer service displayed by a manager then the company is in trouble. He then kept on arguing with me and even stated that I was accusing him of lying, I explained to *** that I was not accusing him of lying and even mentioned anything that pertains to that. Again he argued with me saying that I was insinuating that he was lying and that I was asking questions that he does not know the answer to. I didn't want to continue the conversation and stated to *** that he needs to take a customer class because in my health care experience, I was trained to treat our patients with respect and give them the courtesy to view their point and if I acted in the same manner that he did then I would be in trouble. I then thank him for his time and hoped that he doesn't get treated the same way as he treated us when he is in need of help and consideration.

Company sends bad replacement parts during warranty, knowing after they're received the warranty will be over and they can refuse to correct this. Original Order#: *** Most Recent RMA#: XXXXXX Purchase Date: August 17th UPS Tracking that order was shipped: August 28th One-Year Warranty end: August 28 E-mail regarding this issue: August 19 Tech Rep over E-mail for RMA: *** - Tech Support Tech Rep over Phone: Never told me his name Items: -MEMORY: 16GB *** Memory -35 (ADATA Spectrix D80 RGB Hybrid Liquid Heatsink Cooling) & CS_FAN: 3X 120mm LIAN LI BORA Digital Series ARGB PWM XXX-XXXX RPM w/ Anodized Aluminum Frame + Anti Vibration pad +45 (Space Gray) During the last month of my 1 year warranty for my computer, CyberpowerPC deduced that I had some defective RAM and computer fans. They issued an RMA for these 2 things, required me to send in my parts first, then they would send me the replacement parts. I packaged up my parts the best I could since they were delivered installed in the computer and did not come with their original packaging. My parts were also is excellent physical condition, outside of the defects that were out of my control. It took a month to receive my parts back, computer being crippled in the meantime. This was odd because they approved cross-ship every other RMA during my 1 year warranty (they put a hold on my credit card for the parts, send them to me first so I can replace the defective parts so my computer would never be out of service. I was also always sent brand new parts.) My warranty was expired at this point, but this issue was documented and being worked on prior to warranty expiration. When I finally received the replacement parts, they were loosely wrapped in bubble wrap, which was surprising because I expected new parts like all other replacements. Upon opening, I noticed the parts were full of dust (not good for computer parts at all), scratched and dinged from possible shipping in terrible packaging, and damage from installation/removal from wherever they came from. One of the items, a 3-pack of 120mm fans, were also missing their ait-vibration pads (listed in their item's description above that was in my original e-mail order) that go on each corner on each side, 24 in total. The fans I sent back had them, as a new box would have them inside but these were just the individual fans without the pads attached. I contacted CyberpowerPC about these issues, and all they did is repeat to me over e-mail and on the phone that my computer was out of warranty and there was nothing they would do. I reiterated that this issue was in response to the RMA under warranty, but they literally kept repeating that I was out of warranty like they were reading from a script. Outside of this being completely wrong and unacceptable, I also have a feeling this was intentional. I believe they knew they could fall back on being out of warranty (Even though this was an issue prior to warranty ending and issued under warranty coverage) so they denied cross-ship, which was always no problem all the other times before, so I could not see the product(s) they sent me prior to sending mine back, and would be stuck with whatever they sent. In response to one of my e-mails, they said they have the right to use refurbished parts for repairs, but I checked their warranty page and no where does it say refurbished. It did say "reconditioned" parts could be used, which are of higher standard than refurbished by definition, but these parts were simply damaged, dusty, and simply missing pieces that should of came with them. I even offered to pay the shipping to ship these damaged/dirty items back so they could re-send new ones, but they still denied that.

I bought a gaming computer pre-build from their website that has never worked correctly. No support or response. I purchased my pc from Cyberpowerpc.com on *** Invoice#XXXXXXXX customer#w8tynd. Today is February 11th. My PC has had progressive malfunction issues since the first week i bought it. I was very proud that i finally had a pc after switching from console and spent *** on my order and treated it very well. My only downloads were windows and gaming related. No viruses, no *** The basics are Mb: *** Cpu: *** Gpu: amd *** Psu: *** gold *** Cyberpowerpc deepcool *** liquid cpu cooler with 2 fans set to exhaust. The last part i googled the other day and cant find it online to check compatibility. The first issue was crashing during games. I got a black triangle on my screen a few times and started keeping an eye on my temps. Once i got the temps lower i noticed improvement and figured it was my own fault for not having enough case fans. Then it started crashing again when the temps were fine. I didn't want to risk anything and hadn't tampered with detailed settings or overclocking, nothing. I turned off a few of the high performance options that were default on to try to lessen the load. I also kept every program updated. Constant crashing under normal temps usually as a black screen reboot. I figured i would upgrade later down the road and limp it along since cyberpowerpc hasn't done anything to respond or help to even find out whats wrong with my stock, default pc. Except two *** ago the reboots happened like 5 times in 1 day to where i couldn't even troubleshoot and shortly died. Lights on, fans run, no display no boot up. I spent all last week with a dead pc emailing them and calling their tech support which, conveniently for them, is the only way i can make a claim or do anything to resolve this. Ive sat on hold until their work hours close. I realized I would have to pretty much fix it or have a broken computer forever so I started buying and swapping parts out very carefully and meticulously, grounding strap, rubber gloves, insulated workspace etc. swapped power supply with a working one. Same issue, lights on nobody's home Bought a brand new msi gaming edge *** motherboard and new case fans, same issue but now i have error LEDs since my old board didnt have that feature. Its been on solid cpu. I figured its more likely that the *** off-brand incompatible pump failed or just wont work with the better board. Swapped pump out for a compatible cpu fan. Same issue. Ok lets try just bios and remove all other peripherals including gpu and add one at a time... SAME ISSUE. Ok maybe i can reset my cmos... maybe the hdmi cord... maybe ram sticks one at a time in each slot... ive personally replaced every important component on the entire computer except for the strongest and most expensive piece, all out of my own pocket. How can it possibly be that i have a failed cpu and have had these issues since the first week if not for a defective cpu? The motherboard itself wont tell me otherwise and Im pretty upset about this whole situation. With all the research Ive done it seems my worst case scenario would be that I would pay hundreds to send them their broken part to have them send back the same broken part which has been reported many times. Best case scenario they diagnose it without accepting my diagnosis and i pay hundreds to ship my pc to them so they can put more hands on it and risk a dropkick in shipping to MAYBE have a fixed pc when i get it back. Or they tell me its "incompatible" when their website says otherwise when you pick your parts which would void the warranty. Or tell me since i put my hands on it it voids the warranty when they have zero customer support. I spent two thousand dollars on a broken computer. I would honestly love the build and would have bought from them again but after all this I have absolutely no trust or faith in this company.

I was why do by three , was told my warranty part would be replaced with the same model, but I was sent an inferior model. HDMI port on the XFX RX580 GTS BLACK 8GB (5-video outputs) that came with the PC stopped working in December. I contacted CPPC and asked if they could repair the port as I'd rather not deal with part replacement. I was assured by the tech not to worry and that they would replace it with the same GPU but that specific model was on backorder for several weeks. I told him id wait. An RMA was made but I never recieved any email confirmation so I don't have the number or his name. A few weeks go by, I am no longer heavily dependent (but still using) the PC, so I contacted them again 2/5 this time confirming my gpu is in stock with RAY but now they need photo proof of my purchase because for some reason my customer information is no longer enough? Which I comply to, but do not receive my RMA confirmation or Instructions to return the GPU until I call on 2/8 asking where the instructions were. I sent them the GPU on 2/11 and upon notification of it being signed for at CPPC I called Feb 17th or 18th and confirmed it had arrived and offered to pay them to ensure I got the correct model or if possible an upgrade, the tech informed me they do not upgrade/upsale but confirmed my GPU was in stock, but couldnt give me a date I'd receive it because the RMA was too new. Almost 2 weeks later I recieved a STOCK AMD RX580 8gb model (3 video outputs) no proof of purchase or original packaging, and 1 cooling fan sticker peeling off in a way that it cannot be reapplied, BEST OF ALL the card is too thick(tall) to fit in the PCI slot without removing the Wifi card that came pre-installed(it is in the furthest slot from GPU). I called them on a Saturday 2/27 and spoke to CARLOS, he informed me it was all a mistake and his manager would contact me Monday with instructions for exchanging the GPU with the correct model. At this time I told him I would rather just have the GPU that came with the PC returned to me (a statement I'v now made to 3 CPPC techs and each one completely ignored). Monday 3/1 comes and no call or email, I call them that evening and get told by another tech *** "the manager said we can't guarantee the model(after it had been confirmed by 3 employees) of the GPU we send you as long as it is the same chip set." I explained everything again and he said "if you send images showing the card doesn't fit, my manager said he will replace it for you." I sent the images. Ryan emailed me stating they approved replacement but cant guarantee the correct part. But no RMA number, or instructions for exchange. I called 3/5 and asked for a manager and the person I was speaking to MARCO told me he was "a TIER 3 employee" and was "in charge and the highest person you will speak to" and that "all the techs I had previously spoken to were TIER 1 and needed better training because CPPC doesn't guarantee parts and everything is generic and that's just the way it is". I told him this was the worst customer service excperience I'v had in all my years doing business to which he responded "well it looks like this is your first purchase with us" He then told me he could see that my request for exchange was approved but again, can't guarantee they will send the correct GPU, and the tech that had gotten the approval (***) was "off and would be back in 2 days and you'll would have to call back then". I asked for an email instead. I replied to it on the regarding my approval for exchange. Ryan replied 3/7 stating a new RMA has been opened, they cant guarantee I will get the correct part and i have to pay shipping($60) because CPPC doesnt trust that a customer will properly package the item. I asked why I would have to pay for their mistake and stated I would return the part in the package they sent me to UPS to ensure proper packaging. They stopped responding. Iv been told online and have seen statements customer accounts that if you want good service you must be friends with their employees on DISCORD.

Tried to purchase a computer on sale using my credit card twice. Called support to verify order. CBPC intentionally denied order and raised price I went online and placed an order for a computer (Model GXL XXXXX) using my credit card. I am familiar with the ordering process as I have ordered PC's in the past from Cyberpower. I didn't receive a confirmation email for my order so I went ahead and placed the order again. The second time I placed the order I didn't receive a confirmation email either so I decided to call customer support that same day (August 17,2020). After calling I was told by a Cyberpower PC employee that my order information had NOT been downloaded yet and that since the order had been placed later on in the afternoon that I would have to wait until the next day after 11 am Pacific time to call and verify that the order had not been placed twice. I then asked the employee if he could just take the order over the phone and he told me he could not and that all orders had to be placed online. I called back the next morning (August 18) and the gentleman I talked to said he could not see the orders. He said that the order had likely not gone through, which is strange since I completed the order process twice and have ordered from Cyberpower in the past with no problems. The employee told me to go ahead and replace the order. I asked him if he could place it for me and he said he could not. To my frustration, I went back online to place the order, and to my surprise the computer I wanted is now up *** dollars overnight. This is very suspicious activity as my order somehow did not go through and now the computer is *** more. This is very disappointing as I was trying to get this for my son for his birthday and I did my best to complete the order (placed order twice and asked employees to place order manually). I would have even continued to place orders until I got a confirmation but I remember the last time I placed an order with Cyberpower I didn't receive a confirmation email until the order had shipped and I did not want to be making multiple purchases for the same computer and was instead trying to trust Cyberpower and be as patient as possible. I was also using a back to school promotion and was to receive an additional 5% off of my order. I called Cyberpower and told the employee what happened, he acted like he could care less and blew me off. This is upsetting because I genuinely placed the order for the computer, entered all my info in and my credit card info as well. It took me time to research what computer I was going to get and it took me time to place the orders and deal with customer service. I value my time more than anything in life. I cannot justify spending over *** more on something because either their system was malfunctioning or they manually deleted the order so that they could make me pay a higher price (bait and switch). I just cannot do it. I like Cyberpower and have continued to use them despite the negative ratings, reviews threads on Reddit based on personal experience. I repped them after using their gear and supported them when criticized and now they defecate on me. As a business owner I cannot imagine treating a customer this way, especially in a pandemic where people (including myself) have lost jobs. I cannot imagine that the owner of Cyberpower is willing to lose a customer and compromise it's reputation over a sale that was supposed to take place at a price listed on a website, the only reason it didn't go through was the companies websites and employees fault, not the customer. I emailed Cyberpower and never got a response. I have screenshots of the price change overnight. I screenshotted before the purchase to show my wife and I screenshotted the next morning after I placed the order when the price changed. I have a rather large social media following and youtube account where I will let the world know how I was treated. Instead of repping Cyberpower and promoting them I will now do the opposite. I will no longer promote Cyberpower but will discourage it.

Dead on arrival computer. Followed up with horrable customer service. CPPC swapped graphics card with worse graphics card and will not replace. To Whome it may concern, I want to first off start by saying that below is a summary of my experience with Cyberpower PC. I have a full document with dates and times outlining who I spoke with and what went on. On Feb 22, 2020 I purchased a Cyberpower PC gaming computer from walmart (online). Price was to $889.96 dollars with microsoft office. As soon as i received the computer (Feb 29, 2020) I had problems. On March 2 I contacted CyberPower PC and told them that my computer tower would light up but nothing would come through to my monitors. It was determined that my grapics card could be bad and I would need to send in the computer for service. CyberPower PC had me send over a copy of the invoice. After a couple of emails that day they finally received my invoice. The same day I received an *** that had me sending my tower back into CyberPower PC for service. I received the shipping label from Cyberpower PC on March 3rd. March 7th I responded to an email saying that Cyberpower PC was going to close my ticket. In the email I asked if CyberPower PC could update my motherboard (being as it was on the cheap side) at my cost being as they would be tearing the computer apart to replace some parts. I was told no but I could. I also asked if the company could do anything for me considering I spent close to $1000 dollars on a gaming computer and I have not even see it start up yet. On March 16th I sent an email asking for status of the computer. I was told via email to call in if I would like an update, so I did. On March 17th I received an email saying that my package has been received. even though they had the package a couple days before, or at least that was what I was told on the 16th. I asked about having the computer sent back without a signature required. I work a night shift and my packages arrive around 9 am. I live in a rural area with my nearest neighbor over a football field away and I am way off the road. I was told no we can not do that. March 26th my computer arrived back at my home. On the 29th I started looking over my computer and I noticed my graphics card looked different. THIS IS VERY IMPORTANT. My computer from Walmart (FROM CyberPower PC) came with an AMD Radeon RX580 XFX Graphics Card. OVER 5 DISPLAY PORTS ON THE GRAPHICS CARD. IT USED COPPER LINES FOR HEAT AND IT IS CARBON FIBER FOR LOOKS AND PROTECTION. One of the reasons that I bought the computer was it had the better graphics card. I have photos of the XFX graphics card in my machine as well as pictures of all the display ports. When I received my computer back from CyberPower PC I had 3 ports and I generic version of the RX580. Silver lines and plastic around the graphics card. Which I have pictures of as well. Contacted CyberPower PC on March 31 about the issue. I was asked to provide a picture to CyberPower PC of the card I received. I provided 5. 2 (side and back) of what was received and 3 (side and back) of what I had in prior to service with the company. Victor responded back with "I see". He then wanted me to send the GPU back in for service and said "I can request a card with the ports you are asking for but cannot guarantee it will be an XFX card". On the 31st I responded with I want what was in my machine prior to service or upgrade me to the next GPU that is comparable to what you have in stock. I also stated that I am not putting the machine down again while I wait for a graphics card to arrive. They wanted mine before sending a replacement. After a couple more emails I said I am not returning the graphics card. I was told to go through *** if I don't agree with their policy. I asked for the policy. no response. on 5/4 I called and spoke with Carlos. He put a hold on my credit card and sent a replacement Graphics Card. May 19th I received the New Graphics Card -same as what I had in the machine. I called CPPC same day.I was told there is nothing CPPC could do for me.

I bought a PC from CyberpowerPC and when I received it, the GPU chip was faulty. They sent me a new one that was a different brand, also did not work, and did not fit in the case that I had, which they said would fit. They wanted me to send them the PC for repairs and I asked them the best way to box it because I did not own the case's actual box. Their tech told me to get it boxed professionally by UPS so it is secure. I did just that and the boxing looked great. the foam was completely surrounding the box and was perfect for shipping. A couple weeks later I received an email from the company stating the PC broke and had major damage to the motherboard and GPU. Stating that the boxing was done poorly. They sent pictures and the boxing was NOT similar to the boxing that left the UPS store. I asked to file a claim and the tech informed me the claim will not go through their company because the PC came in as, "red flagged for improper packaging." Which means it voids warranty and is ultimately on me. I told him that one of his techs informed me to have it packaged a certain way. He then replied it is still my fault for having it packaged a certain way. I then asked to put a claim through UPS and he replied stating UPS will not take claim due to it being professionally packaged and then the package was not open until it was in the possession of Cyberpower. Therefore, it abides by the rules of their company and not UPS. I felt scammed and no way else to deal with it but ask for the price of the damages. They informed me it will be sent via email in 2 days. They did not give me the quote until 2 weeks later when I called them and they did not run the damages at all. They priced the damages for the GPU and motherboard around $1400, which is $700 dollars more than the price of the 2 parts if I bought them myself. I asked where the extra 700 is going to, for example, going to the price of people repairing it? They replied the repair is free and I only needed to pay for the replacement of the parts. At that point, I decided to have the PC shipped home the way it is. I told him I am not sure why I would pay double the price for the same parts I can get for half the price if I do it myself. They only thing the support had to say was I am sorry about that. After that, I asked them to send the Pc to a different address than my normal because I was moving in a few weeks. The support team was okay with this and read back to me the address I wanted to send it to. Three weeks go by and I am now at my new address. I get a notification they dropped the PC off at my past address and not the one I requested. I called them about the situation. They apologized and sent the PC back to their facility. Another 2 weeks go by and no news about the PC. I call and they said they have it and are asking for a $65 reshipment fee. I told them I will not pay that due to it being their mistake. After some talking, they agreed to send it to the proper location. I informed them I will be out of town in three weeks and would like it to be there before August 17th, which gives them three weeks to have it on my doorstep. They said it will be there in a week. Another 2 weeks go by, and nothing is informed to me about the PC. I call again and they state that they were meaning to email me but never did. They wanted to ask to reassure that this is the correct address to send this PC to. I stated yes, and they replied to it, "will be at your doorstep in 4 days". Another whole week goes by and no PC. I call and they say that the PC had to go through testing. I am unsure as to why they needed to test the PC or why they had to open the box in the first place knowing that the PC is broken. After another week without having the PC shipped, it was finally in my possession. The PC came in and was packaged quite well. However, as I opened it, I noticed the PC had been scratched. All across the top, there was some foreign dried substance on the case that I can't remove. The glass on the case was scratched, and some screws from the case were falling out, and some were also broken. Luckily, after I replaced the broken parts, the PC was working.

I used to be a big fan of CyberPowerPC. I have had 2 PCs from them in the past, and am still using one of them. So when I went to order my next 'dream machine' I naturally choose them to do it for me. So I picked out an amazing i9 12900k with a 3090 ti founders editions... all the bells and whistles you could imagine.

Then, it came not working. The usb's, display ports, HDMI nothing — worked. I had also upgraded my fans from 3 generic black ones to 6 Thermal Take white riing (for an extra 72usd) and didn't get ANY of the 6 thermal take fans. Also was supposed to receive a 100$ Amex card, didn't receive that either.

Disappointed beyond belief. Then when I complained via their customer service they refused to pay for the 200-300$ return shipping to fix it. They sent me an non-working, untested product and want me to pay for their mistake. Shameful.

Absolutely horrible experience, what a disappointment. I will certainly never use them again, will be reporting them to the RCMP, Fraud Section (FRD) Department of Justice and Canadian Border Services and will be definitely be sharing my experience on my social media accounts in the hopes that no other Canadians fall victim to their fraudulent practices and business dealings.

What a shame and fall from grace, CyberPowerPC used to be a good company. After receiving my PC and the service received, I can honestly say this is no longer the case.

Sad. Shame on CyberPowerPC. Returning this RGB paper weight immediately for a full refund. What a joke.

I ordered my computer back in early Jan it wasn't working when I got it. They sent me a replacement part which didn't work either. So I sent the entire computer back. Three weeks later I got the computer back and it still didn't work actually it was worse then before I sent it back. I've never used the computer and they want me to pay to return it. The person i spoke with was very smug and just said that's their policy. When I asked for his supervisor he said they don't talk to people. With the service and product they send I can see why. I also asked for the complaint department or a way to complain and he said they don't have one. When someone spends money with a company they should be treated better. I could see paying for return shipping if I had actually been able to use the product and then changed my mind but I never got to use it. Basically this is a bad company with bad products and even worse customer service.

I tried to order a computer via phone; told to go online. I did and was contacted by a sales rep, yelling, for his mistakes with my address. The computer came; didnt work. The fan was bent, power unit buzzed loudly and motherboard didn't work.

Tech support said warranty covers service and parts, not shipping; ridiculous for an internet based firm. They also repeatedly said that even though only the motherboard and power-supply were defective, and I was willing to swap them myself, I must send the entire machine. I paid $60 to mail it.

Over 2 weeks, the broken power supply and motherboard were replaced and the computer shipped back - not packaged well (no damage to the shipping box) but when I opened the, now dented, case the video card and motherboard were broken. 4 calls and 3 messages later (no one EVER got back to me) I was able to reach someone who said leave a message. Days later I reached someone else; after I again said I could make the changes myself, fearing more damage, I was again repeatedly ordered to send the entire machine.

3 weeks after I sent it back the 2nd time I called many times to reach someone, on hold for another 2+ hours and was told to send an email to the disputes dept. I later received an email saying the video card was out of stock. I then emailed disputes; over a week later still no response.

The computer later arrived in the same previously damaged case (not replaced) which is now extremely scratched and dented. And THE COMPUTER STILL DOES NOT WORK. Turning it on gives very loud noise and no picture / or windows come up. Same mess = many calls, 'leave a message' and only get techs who say mail it back again - literally speaking over me very nastily and saying it is my ONLY option - even though it has not worked twice now - they actually hung up when I said this. All requests to speak with supervisors are treated with disdain and contempt.

This is by far the worst company I have EVER had to deal with. The quality of the parts and system build are subpar and Customer 'service' is nonexistent. I am now forced to send the computer back a 3rd time or simply throw it out.