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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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Newest Cricket Wireless reviews & complaints

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12:28 pm EDT
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Cricket Wireless customer service

I brought a phone on July 15, 2017 from a Cricket Wireless store address 4508 Matlock Rd Ste 100. I went back on July 16 to the same store to return the phone because i switched service to T Mobile. The sales person Hani Z starts to ask me why would I buy a phone and I know it doesnt work on T Mobile website. I explain to him I switched service to get a better family plan. He then tells me why buy the phone yesterday when you know you are going to switch carriers. This sales person was extremely rude and its none of his business why I switched plans and for what reason I came to return a phone I can no longer use. This was the same sales peraon the day before that sold me the phone and and when I asked to see the LG he reply was why woild you look at ghat phone when the Samsung is better. Another part of the reason I left Cricket was because customer service is horrible and the treatment from your sales person Hani Z confirms I made the right decision.

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9:19 pm EDT

Cricket Wireless I am complaining about personal information pertaining to my personal account

To whom it may concern,
This letter shall serve as a formal complaint against services I had requested and denied.

I called cricket wireless customer service requesting copies of phone history and SMS messages from my personal account and was told I was unable to obtain such information with out a subpoena..

The privacy Act Law Enacted 1974
Clearly states that an individual is entitled to copies of information pertaining to them with written consent
It doesn't state one is required to obtain a subpoena to get personal information pertaining to themselves.

I requested the authorization form needed to fill out to obtain my personal records by giving written consent and was said that crickets policy does not have said document..

I was told the only way I could obtain the information is solely through an attorney.
I have the legal right as a United States citizen and as a customer to obtain my records by law.

I hope your department can resolve this issue at hand before legal action will commence for the violation of my right in which I am covered by the privacy Act Enacted in 1974.

You may contact me by e-mail : [protected]@gmail.com or [protected]

Sincerely,

Sabrina Ortiz

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Theo W
, US
Aug 24, 2017 4:17 pm EDT

Sabrina, your phone and SMS records actually contain zero data covered by the quoted Act unless you personally typed in things like your SSN in a text message.

Those records also contain OTHER people's information, hence why a subpoena IS required.

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1:05 pm EDT

Cricket Wireless customer service

On Sunday (7/9/17) I went to the Cricket store located on 6946 Cermak Road in Berwyn, IL. due to my iPhone not working. I had to purchase a new phone and case on Sunday around 5pm. That night I noticed I was not receiving any text messages. I waited until Monday morning, still not receiving any text message. That same Monday morning I called the store where I purchased the product from and spoke to Yara the manager- this is what she said to me “it's not working because You have an iPhone and since now you are using an android you need to disable imessage on you iPhone", which I did and nothing happened. So, I had to drive back to the store and spend more than TWO hours at the store while they "tried to set-up the new phone" after all this time I had invested over the phone and the second drive and time spend in the store IT WAS STILL NOT WORKING! The SOLUTION I was provided was to --- "call some of my contacts and ask them to go to setting on their phones and make some changes there". really? This is beyond unprofessional anyone could have said that...

Due to the lack of receiving a product that is NOT working 100% along with a side of terrible unprofessional treatment. That's is not what I paid for. I told the manager I no longer wanted the phone and wanted a refund. Not only did I have to pay $25 for a restocking fee but I was also told the activation fee of $25 was Non-refundable. The reason I asked for a full refund was not due to me changing my mind but it was due to your company selling faulty products and having no shame or respect on keeping my money! Oh, and the cherry on top was the $25 case I purchased for the NON-working phone is also nonrefundable. So, I spend $104.00 and after receiving such terrible customer service and being robbed blindly of MY money I ONLY got a $30.00 back. YOUR company has kept over $70.00 and I was left with a cell phone case that I no longer need. Not only you kept my money but will also make more money selling that faulty phone to someone else.

The district manager "Gaby" was present at the time of this incident and she didn't have the decency of performing her job or even apologize, she kept saying it was the store policy and to read the back of the receipt. I guess you hire people with qualifications that match your product- poor skills and don't do what they are expected to do and clearly have no idea what customer service is.

I am beyond frustrated I am not asking for more than what I deserved to either get a working phone or get a 100% REFUND. Your company has truly showed me you prefer to lose customers and have bad reviews than making things right. I will be taking my business elsewhere, which I'm sure the company/store/employees could care less.
I filed a complaint with your customer service over the phone and I'm sure won't resolve anything and I will never hear back from them. But I will file complains with as many agencies as I can (BBB, Consumer Affairs, yelp, google) so at least other people don't lose their money like I did and are aware of the kind of people your company hires. Good customer service and fair treatment is not what this company strike for at least not this specific store or the 1800 customer representatives.

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9:30 pm EDT
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Cricket Wireless cricket wireless lost and stolen plus bad customer service

Last year I purchased a brand new iphone 7 from cricket store. Everything was great, service was good, phone was just what I expected it to be then out of no where (3-4 months later) my phone was shut off. At first I thought it was signal issue but after a day or so I called in to check up on the service, turns out someone reported my phone to as lost / stolen. Instead of fixing the issue they terminated my line, I lost my number that I since 2008.
So I had to get a new number, but the issue was that my iphone 7 was still out of commission since it was reported lost and stolen. I called multiple times but all I get from customer service representative is "I understand" it's like they are trained to just keep on repeating over and over that they understand but they can not do anything to fix the issue. I tried talking to several managers but no one is willing to help me. They can clearly see that I was the original owner of the iphone 7 and that I still have it in my possession. Question is when you are f*& (&ed over by your service provider who do you contact to get an issue resolved. Oh and last few managers just hung up on me acting like they had a bad signal. Someone please helpppppp

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5:10 pm EDT

Cricket Wireless the rude [censor] in the store!

Yes I have a big issue with the lady in store 8283 if that's even the correct number it's in waxahachie there is a fat [censor] there that had the nerve to scream at my mother because she was trying to get her to get off her [censor] and simply see what was wrong with my mothers phone because I had been shown by another cricket store if you wish to move from a iphone to a lg stylist all you had to do was move the chip, we did so! My mother was receiving messages on the iphone instead of the lg and she was having problems getting anything to work... So I told her to take it up to the store and have them look at it and see if maybe they could figure out what was wrong and fix it, the fat white woman up there had the nerve to say the issue wasn't the phone but the user! First off I thought it was your reps at the store front to help the customer not be a [censor] because she was having a bad day! My mother has now gone back to metro pcs due to this [censor]! And I will also be looking for another service because this is not something I will tolerate! Disrespect me all you want do not disrespect my mother!

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2:12 pm EDT
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Cricket Wireless lg fortune

Went in to the cricket store in clinton mo 64735 on June 17 and was speaking with emma about phones we are straight talk customers and was looking for a better phone. Emma sold us the lg fortune with the understanding it had a 8mega pixel front camers and a 13 mega pixel rear camera. On June 24th we purchased another lg fortune along with a case and screen protector due to issues with the old one we was charged price for the phone and a 25 dollar activation fee again. When we got home and went through the book we noticed it just has a 5mp front and rear camera. I called and spoke with emma who was really rude and she stated she never sold me the phone as a 13 mp phone and was really rude. I switched over to cricket wireless under the assumption that it was a stand up company that would give us better service than its competition and feel like i was duped into this. I think that emma was more worried about her child and boyfriend or husband in the store than actually taking the time to give true answers to questions that are asked and feel like something needs to be done to make things right. This is 2 phones know that we have purchased under these false statements a week apart because of your employees falsly promoting your merchandise. I feel something needs to be done to correct this matter

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12:32 pm EDT
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Cricket Wireless microsoft lumia phone & service

The Microsoft phone and service that Cricket wireless provides/sells is awful.From the beginning period of me buying the phone, nothing would download.Even after having the phone for a while calls would drop randomly, people would be trying to call me and it would say my service is off.The Bluetooth won't connect properly and I am unable to connect to ANY Wifi network.Whether its at home, my job, school or even the Subway.
I would tell anyone interested in Cricket wireless to avoid this company and just go with Metro PCS.For I myself am switching back to them.You'll regret choosing Cricket.

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2:36 pm EDT

Cricket Wireless overcharged my credit card by $137

I paid my bill on June 15 over the phone. After I was finished entering my information the recording said that I information was incorrect and didn't go through and that I needed to enter it again so I did. At that moment it gave me my confirmation number and said that my payment was accepted. After I hung up the phone, I checked my text messages when they text me my confirmation and it showed that they charged my card twice for $137. I called there customer service line back and spoke to a customer service rep and she said that I would have my money back the next day. I received a text message from Cricket on June 16 stated that I should get my money refunded back to my card in 3-5 business days and I still haven't received a dime of my money back. All I keep getting is empty promises about getting my money back. I will not be using Cricket as my carrier again after this because I shouldn't have to beg for my own money back. this is crazy! Cricket service is a joke and I'm done with it!

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8:45 am EDT

Cricket Wireless customer service

I went into the Cricket store and it was the WORST experience ever. The lady behind the counter (tall, African American, short hair, gold teeth, and approximately 50 years old, was making loud, negative comments about a "lady outside is grabbing more than one bag. Ooh, look at her taking all of our merchandise." Then when another customer was coming into the store that was already half full, she YELLED, "ONE PER PERSON. ONE PER PERSON!" She mumbled, I don't like thieves." She didn't know that she was speaking about my Mother. I told her that she was was talking about my Mother who was getting 2 bags, one for herself and one for me. Then she (the mean one) said she was just "joking and it was taken offensively". She made my Mom very uncomfortable because everyone was staring at her when she came back into the store. The other representative, about 5'7" with long pretty hair and very nice and mannerable, said she had already given Mom permission to get 2 bags. The mean lady started making a scene and Mom just put the bags back, but when she got outside, the wind blew the bags off the table, and my Mom picked up the bags. The mean lady then said, "she earned the bags." I felt very victimized, stereotyped, and embarrassed. Something needs to be done about her because her customer skills are non-existent. In the end, my feeling her shattered and my phone was still broken.

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7:29 am EDT

Cricket Wireless customer service manager

June 12, 2017 County Line Rd Madison Al store location. Store associate could not tell me why me bill was increased by $13.00. She finally told me $3.00 was charged for in store payment. She still, after 10 minutes or more, couldn't answer why. The store Manager, a redhead woman, tried to answer. The manager refused to listen. She told me my bill had always been the higher amount. I showed her each and every months payment text clearly stating the lower amount. She then told me 1. I could not get my payment back. 2. To leave her store. 3. To never come back. I asked for a Manger. She informed me it was "her store and she was the manager". I asked for a district manager's number. She loudly spouted off a number. She then said I will call him. I asked if she would write it down. I called the number no answer. I left a message. Someone named Mike called me. I told him what had happened and he should watch and listen to the store's video. Mike said " there was no video" and he couldn't look up my account because he didn't have his computer. While speaking with Mike the staff of the store were standing at the door laughing. I have never seen a place of business be so rude and unprofessional.

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1:52 am EDT

Cricket Wireless service

My child misunderstanding on witch phone was free with the changing service the sales person mocked her n picked on her and she wasn't even talking to him. totally humiliated her for no reason my child came home in tears I felt so bad for her she was let down bye the phone but that's fine that's part of life but to have some clerk to pick in her about it that's just sad

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5:48 am EDT

Cricket Wireless complaining about 931 flatbush ave

To whom it may concern,

On Friday 9th June, I visited the Cricket Wireless located at 931 Flatbush to pay a bill for a family member. In an effort to avoid disconnection, I paid $30 on the existing bill and was given a receipt, however later that night the phone was disconnected. The next day revisited the same location with the receipt I received as proof of payment and I also questioned why was the phone disconnected that same night. A customer service representative advised me to return after 4:30pm so that I can enquire with the same representative who assisted me on Friday.
At that moment I decided I'll make another payment via a credit card to a reconnect the phone, another partial amount of $20 to the account.

I returned to the location after 4:30pm the customer rep. reviewed the bill and receipt and realised that he made an error and applied the amount paid to another person's account. I requested the money back since it wasn't paid to the correct account. He told me that they will credit it to the account the next month, I said no I want back the cash and not the credit and I explained that after 3 days my family member will be out of the country and wouldn't be back in the country after 2 months. I was still denied my money back for their mistake.

At this point I was really upset and I felt like I'm literally being taken advantage, another customer rep intervened and also advised me that they cannot refund me, despite the fact that it was their error. I was even shown the return policy.

The fact the error was not as a result of my wrongdoing, I find it very inconsiderate to be inconvenienced as a result of the customer reps error. All I'm asking is to please refund my money immediately. I am not at fault for the error caused by your customer representative.

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10:47 am EDT

Cricket Wireless bridge pay and customer service

I made a bridge pay payment. I missed paying it by one day. I use this service all the time and I have missed by one day and I have never had to pay extra basically extended my service and changing the due date cause of that.. I paid 50 dollars and had to pay 58 dollars on balance. When i called in to do so they said i had to pay 98 dollars i asked why they said i have to make a full monthly payment. My full monthly payment is 110. Which is why it was 58
Nothing said i would have to pay extra to change my due date. My due date is on the 2nd of every month been that way since almost 2yrs. Now it changed to 9th.. That is not what your service says will happen. It says you will have to pay full month of service! ( A quick Cricket reminder - your BridgePay period is almost up. No problem! Pay $58.46 BEFORE 11:59 PM central time on 06/09/17 using the myCricket app or at cricketwireless.com/quickpay. If you wait to pay after this date you will need to make a full monthly payment. Have you already paid? Sorry for bothering you!) my full monthly payment is paid on the 2nd of the month which is now changed to the 9th! That is not a full month of service for more. That is a month and the week you gave on bridge pay! If your going to chnge the way bridge pay works make it clear and stop falsely wording and saying you have to pay a full month service! I will find another provider and DROP YOUR SERVICE! I sent many people to your company and recommended your company to many people but will NEVER AGAIN!

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Update by Angie McKinzie
Jun 10, 2017 10:52 am EDT

I think it redicouls you do not have a complaint line or number! Is your company that crocked that you cant even have a complaint service department! Makes me wonder what is cricket really do it shouldnt be and how bad really is your product and service. Not sure who needs to investigate your company but it for sure needs to be looked in to.

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8:49 am EDT

Cricket Wireless discrimination

On June 6, 2017 at approximately 6:30 p.m. I arrived at the cricket store located at 7537 Landover, MD. 20785 with the intentions to switch companies from Metro PCS to Cricket. There was one person working at that time by the name of Oscar and one customer being helped and another in line so I was the third person in line. I realize that this store attend to predominately Hispanic population. The customer who was being helped was also getting his service switched over so it took a long time for his transaction to be completed. Once that person was done the second person wanted to pay a bill and by that time two more people were behind me and at this time everyone in the store is Hispanic including the worker and I am the only African American throughout my entire visit. Once it was my turn the worker asked me since my service was gonna take long can the person behind me go since they only had a bill to pay and I said yes for common courtesy. After that person was done the second person behind me started speaking Spanish to the worker and he asked me in English if that person could get in front of me as well and I said no because I already been waiting very long . I don't speak Spanish so I felt for them to communicate through me in Spanish was very rude and not only that but even with me refusing to wait longer for someone who came after me I was literally pushed to the side and ignored as he took the person behind me anyway. I told him to give me my phone back and I left the store. His actions were inconsiderate of my time and I felt that his service was very poor and unacceptable.

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7:31 am EDT
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Cricket Wireless refund not received

I purchased a new phone in the beginning of May of 2017. After ordering the new phone I was able to have my current phone repaired. I called Cricket and asked if I can return the phone and was assured that is not a problem just return the new phone within 7 days of receipt and once received by Cricket a refund will be issued in 7-10 business days. I received the new phone and immediately took it to the UPS store and had them ship the phone back with the appropriate documentation Cricket told me to include. Cricket received the phone on 5/16/17 per the UPS tracking number and confirmation from a Cricket rep when I called. I was told my refund will be in my account within 10 days. I called back May 31st because I did not receive the refund. I was told it was in a checking in process and would take an additional 10 days. I went on the online chat and that rep told me no that is incorrect and a ticket was put in to rush the payment. She stated that I would have the refund within 24 to 72 hours. Yesterday on 6/5/17 I received a voicemail stating they did not have my return authorization number and they had to keep the refund open until they received this. That is untrue because not only did I include that in the box I gave that information to several different reps. I called again yesterday and the man I spoke to said all the information is received and he had no idea what was needed and that's probably a bunch of new employees that have no idea how to do their jobs. He told me he would have a team leader call me back last night which no one called me, not surprisingly. I called again this morning on 6/6/17 and was told the refund is in process and that I would receive a call from the person processing the refund. I do not expect a call back and feel like this is a stall tactic to not issue my refund. Per the information on the website a refund will be issued within 10 days. I sent back a brand new phone never even removed from the box. This is false advertising. All I want to do at this point is have my refund in my account but I can't speak to anyone that can help me. I am very frustrated and I don't know what my next move should be.

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1:23 pm EDT
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Cricket Wireless service

I have two phones through Cricket with two different phone numbers. One of the phones became damaged so I bought a new phone with a new number and had the old number disconnected. However, Cricket did not disconnect the number and the next day my account was suspended for not paying a $20 plus charge for a third line -prorated. I am requesting a credit of this charge as this was not my fault.

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3:03 pm EDT
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Cricket Wireless tech support and customer service

I have an iphone6 that was purchased in Japan. When I returned to the U.S. I looked for a carrier and chose Cricket. After a month I found the coverage area not very good for me so I decided to transfer to another carrier. My new carrier contacted Cricket to port the number over. After porting and installing the the sim card it did not work, the phone was locked. The new carrier referred me to Apple to determine who had locked the phone. Apple declared the problem was 100% Cricket. After contacting Cricket again I was told that the only company that could unlock the phone was AT&T, I asked for a phone number and they said, "we don't have it, you can Google it." I did contact AT&T who confirmed the issue was with Cricket and not AT&T. Contacting Cricket AGAIN I was told "the only way to unlock the phone is to contact a AT&T Compliance Center", I asked for a location, they said we can't help you Google it." Google directed me to ONE complaince center 325 miles away from where I live. My only alternative to have this phone working is to remain with Cricket. What terrible tech support and non existent customer service. I pity anyone who has this service.

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Sam Hogssss
, US
May 31, 2017 12:40 pm EDT

I also had a similar problem, only tech support refuses to help me when I receives scams and I can no longer pay for my bill and services automatically. When I heard I had a fake Cricket website and tried to pay my bill on there (it looked legit) I was told there is nothing else they can do and it's AT&T's fault. I don't get it, this is so bad.

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Sam Hogssss
, US
May 31, 2017 12:40 pm EDT

if you can help contact me at [protected]!

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4:11 pm EDT

Cricket Wireless cricket iphone 5s

I just recently bought a iphone 5s from the cricket store in henderson nv on w sunset. When purchasing the phone I saw something that seemed like a crack on the top of the screen. Phone was just brand new out the case. I asked the employee ivan if it was a crack that I see on the top of the screen next to the camera lense and he said confidently "no it's just th screen protector over the scren" which I believed cause it could've very well been a air bubble or something in that category, but later that night as I was charging my phone the protector started to peel off so I took the whole case off and little did I know the crack was still there and as visible as ever. As soon as I realized that the employer sold me a crack phone I went back and tried to return the phone in less then 24 hrs of purchasing it which was the very next day as soon as the store opened I went and returned the phone and the employee and manager both said I couldn't return it or get a refund on the cracked phone they sold me because it wasn't in "good condition" when they sold it to me like that. I was extremely unsatisfied and upset that someone could sell me a cracked phone. The managers name is juan and said they couldn't do absolutely nothing about it so I lucked out and bought a damn iphone with a crack. Because yes I was dumb on my part for being gullable for believing the damn employee, but the employee shouldn't sell a damn cracked phone. Extremely unprofessional. Never again. Hope you learn from my experiences.

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11:45 pm EDT

Cricket Wireless alcatel phone

I have had Cricket for 5 years. For 3 years it was beautiful. Then At & t bought them out. You would THINK it would have gotten better but it has gotten worse. Before At&t Cricket had great customer service & I was an appreciated customer who got great upgrades & rewards. Now that I had issues that I couldn't get resolved, we put an account in my husband's name & the whole experience is embarrassing because I got him to switch to Cricket. Which he has for several months now. Then we go to add a line & get 2 new phones. & yes we needed inexpesive phones but not this horrible! Last phone was a Samsung G6 for $20...this time We were offered these awful Alcatel phones for $20 each, $25 activation fee each, plus 1 months service each. Someone needs to make this right. I have spent thousands over 5 years & I deserve proper treatment in this immediately! Also just recently tried to purchase Direct TV which is now owned by At& t & that experience was a nightmare as well. Reporting you all to the BBB if this issue is not handled in a timely manner.
Thank you Kristen Goss
720.309.5260

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10:53 pm EDT

Cricket Wireless store

I was having trouble with receiving picture messages on my phone so decided to stop at the Empire mall location in Sioux falls. At the cricket Kiosk the rep was sitting on top of her boyfriend kissing and hugging each other. Made me uncomfortable to ask for help but did she responded back with "I'll be with you shortly" as she continued to make out with boyfriend...Not sure if boyfriend also worked there or not since both where wearing a green top but only the female had the cricket logo. After being in a uncomfortable postion for 5 more mintues i decided to walk away. When i passed by again they were still making out since the kiosk of cricket is between stores and in the hall way i was not the only person to see this. I think its very unprofessional for this to happen especially for potential customers.

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

### Guide on Filing a Complaint with Cricket Wireless on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

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Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.