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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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R
11:07 am EDT

Cricket Wireless zte grand max phone brand new locked

The SIM card required a puk code, cricket had me enter codes until my new phone locked up Sim Perm Lock. It's under warranty, but I want either my Phone fixed since it seems to be a software issue per ZTE manufacturer your problem, or a new, not refurbished Phone. I have been inconvenienced both Business wise as Travel Agent away from Home base without Phone service, and Personal, unable to control my security service in my Home, besides medical my Husband had Heart surgery in NY and I am not able to call his medical team without using a calling card. No Phone on Road for medical emergency, and no way for Family or my Caretaker to contact me to tell me he had to go out of Town, leaving me no way to secure my
Home.

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12:46 pm EDT

Cricket Wireless overcharged and refused to refund the money

Absolutely horrible. Had to cancel service due to poor cell coverage at my house and they refused to refund money that they incorrectly charged me (When I setup auto-pay it immediately charged my account against their policies basically double charging me for the same month). Spent hours talking to numerous individuals and the bottom line appeared to be that they had no capacity whatsoever to refund any money. When I asked for contact information to elevate this to their corporate office I got a physical address and no email or phone number. Spent hours searching for a valid phone number or email with no luck. Pathetic. Stay far away from cricket...

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8:08 am EDT

Cricket Wireless they sent me wrong order, but they don't know what they sent me

I ordered samsung phone from the company www.Cricketwireless.com. I received the cricket phone. The customer services were terrible, because when I called there was only machine voice, which advised me to call later. When I finally reached the customer services, the guy was completely useless. They have no clue and no information about my purchase. So, I don’t want to waste my time and money anymore. Stay away from these useless people.

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10:22 am EDT

Cricket Wireless sales rep

I went in to this store on 6/11/15 to look at phones as I am eligible to get out of a contract. The sales rep shane came up and started immediately talking about how bad sprint service was. I agreed. So I guess he thought it was an open invitation. I had my phone in my hand I was texting my husband where I was. He said, "can I see your phone"? I thought he was going to look at the model. He took it and said, "i am going to put it in the drawer here so we can talk about the galaxy phone. " I said, "i need my phone back I am talking to my husband". He said, "don't worry about him we will get to him later". I am like wow... So I looked at the phones.. He looks at my 9 year old son and asks, "do you want a phone"? I said, "we are not here for him". He begins to talk about how the phone has a great gps for keeping up.. I said, "i am the gps, I keep up with him". We are not here for him. So he says... Let's see how much you qualify for. I don't know why but I applied to see and he sees how much I qualify for and tries to sell me three galaxy phones and I kept telling him I am only here for me and I need my phone back. So finally he gives me phone back. He seems irritated with me cause I am asking how much just for me. "i am telling you it is cheaper to go ahead and get all three phones". I just asked him to write down the prices on the card and I will discuss with my husband because that is how marriages work. You discuss things like big purchases. " I walked out. I will never be back. I tried to call the store this morning to talk to the store manager and he was "off today" according to rico. Then he asked if he could help and I said, "no only the manager". Anyway, a minute later my home phone rings without an id cause I have caller id, so obviously they star 69ed my phone. Some female asks why did I want to speak to the manager. I asked her who was she to call me to ask, was she a manager? She said no wanted to see if she could help. How dare her call my number like that. I didn't ask for her to call my number. I couldn't believe the brazen disrespect high pressure sales of these people. I said can you help your sales rep who took my phone last night and tried to pressure me into buying three galaxy phones? No, don't call my number again I am reporting you to the bbb. They are vultures and if you aren't strong you can be taken into their horrible selling techniques. I tried to chat with online and got no help. They said they will only give me an address. I would never do business with people like this. They only concerned about selling not what the customer wants. I told them I will give them bad reviews. To think I just went in to compare price shop. I want a new phone for my birthday coming up. Ugh...

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10:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cricket Wireless - paid for service and did not get it

Paid for service and did not get to use it. Paid $97.00 for may service, two lines. Lost one phone. Called phone service company to let them know. Was told that I could cut the off lost line. The next day they cut both lines off. Call the company, to let them know that the they had cut service. To the line that we had ask to stay on. We were told then, that...

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9:31 am EDT

Cricket Wireless bad business/compensation

Cricket wireless' legal team goes for drinks with state attorney generals and is afraid to have open cases when meeting. All attorney general complaints get what the customer is asking for. Need a refund, replacement gsm phones, and compensation for bad service? Write the attorney general. Not the bbb, not the fcc, as cricket does not have the politics involved as it does with the attorney general. This is the only way to get proper help! Spread the word! Also get a free gs4 for the new cricket gsm service simply by writing a complaint to your ag and demand one.

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benjamin4529
, US
Aug 29, 2011 3:50 pm EDT

Signal comes in and out, sucker you with rebates than string you along for at least 45 days to qualify for the rebates an computer modem service is the worst its hit and miss sometimes I can log on sometimes I cant, stay away from them, pay a little more and get much better service Customer Service is in India and with poor service I get cut off before problem is resolved Modem and phones have different refund policies be careful !

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Linny
, US
Aug 19, 2011 12:45 pm EDT

Cricket sucks big time. Very often you can't even get a signal and you are cut off or fad out. Contantly get a message that say's the Cricket customer you are trying to reach...blah blah blah, and it's because there phone service sucks! Don't buy Cricket! Internet isn't to great either.

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pissedoffmother
, US
Aug 12, 2011 3:14 pm EDT

My 13 year old daughter purchased a cricket phone today. She used the money she got got for her graduation from 8th grade. I think it is disgusting that cricket does not care who purchase a phone from them. I will try to return this stupid phone tomorrow.

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brenda9090
, US
Jun 10, 2011 4:45 pm EDT

I have been trying to port my land line business phone number to a Cricket cell phone since December 15, 2010. I have lost many thousands of dollars because the "tier 2" technicians can't get it straight. Terrible service and no one to complain too. I am at the end of my rope with the porting dept. Who regulates these guys.

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MS. BOOTH
Charlotte, US
Feb 05, 2011 8:15 pm EST

I have tried to speak to a customer service representative for over a week. All you get is an automated system. Tried to do on the computer, system down all afternoon. I need help, and can't get it. Really regretting decision to switching back to Cricket!

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candymaann
Sulphur, US
Jan 07, 2011 3:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

Cricket sends e-mail telling you to upgrade your phone for a better price. When you order one you will see a bill higher than the advertised price. When you talk to them they will tell you sorry stories. Like price changes all the time, those are for new customers and other craps. Not to mention their weird sounding customer reps.

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foghat
Belleville, US
Aug 10, 2010 2:40 pm EDT

I should have known reading the countless complaints about this company before I signed up. But hey, I guess you can't fix stupid. This place has the worst customer service (INDIA) and constantly over charges your account. Total rip off and scam and the signal totally sucks. I lasted 3 months and finally dumped them.

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Enrikke
, US
May 06, 2010 4:18 pm EDT

I hate cricket wireless, i paid my bill on saturday and my service has been suspended 3 times, they say i have not paid my bill, they corrected the problem oh but my service is suspended again and i cannot get through to customer service.i have paid my bill so i feel like i have been robbed by cricket of my hard earned money.

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Gdotson
Memphis, US
May 04, 2010 9:41 am EDT

I paid a bridgepay extension and my service was still suspended (this is ### cricket). I work for FedEx and can easily get better service along with better customer appreciation from Verizon, alongside a deep discounts.

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missy1
, US
Feb 05, 2010 7:24 pm EST

I decided to change cellphone companys about a month ago and when i transfered my phone number to my new phone my old phone got turned off. now
i am trying to cancel my old plan over the phone and it is next to impossibe because i dont have an active line. they need to make it easier to just talk to a live person instead of trying to navigate through the options. Thank you

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L
5:20 pm EDT

Cricket Wireless now charging late fee on prepay phones

I have been a cricket wireless prepay customer since 2003 in modesto california. Both of my son's first phones were cricket wireless since high school. The reason I choose cricket is because it is prepay without a contract. I get paid biweekly and my pay date never falls on the date payment is due. Many months my phone is shut off for a few days until I can prepay again. Naturally in this world of greed cricket has decided to charge late fees. I went to pay my phone today and for the first time cricket wants an additional $5.00 as a late fee. Well dear cricket masterminds... You've lost a long time customer over $5.00. I simply hung up and did not prepay. I will go with another company. I doubt they even care.

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jennichelle
104 rose street, US
Jul 08, 2015 10:53 am EDT

This just happened to me today! I bought my cricket phone from Wal-Mart. Along with it I buy a pre paid card. I don't even use a cricket store, just buy a card. My phone was turned off because the service from my last card ran out. So yesterday, I bought another card from Wal-Mart and my phone was turned back on. This morning, my service was disconnected again! I had to pay an additional $6.50 to have the phone turned on. I needed my phone on as I go into my job at 4a.m. At 8:30a.m. this morning I called customer service and ess told the $6.50 was a late fee. I USE PRE PAID CARDS! THERE ARE NO LATE FEES ON PRE PAID CARDS! The pre paid cards are paying for a month's service and you buy a new card when you can. No late fees. I have the box that my phone came in that clearly says NO LATE FEES. I will day the rep I spoke to was very nice and she admitted that I am getting unfairly charged but there is nothing she can do about it. She said they will not give refunds. Basically, they'll make up random reasons to keep your money, like late fees on pre paid cards. 😕

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3:51 pm EDT

Cricket Wireless nokia phone

Since we first got the phones the phone vibrates by itself and we need to take the battery out so it will stop. The screen goes back and we need to take the battery out. The phone screen dims in and out constantly. It also freezes. This was a promo phone with a rebate back. The service also is horrible and our internet is slow, dropped calls all the time there's no internet access. Since we switched to the new cricket we are very unsatisfied with the service. We will never by a Windows phone ever.

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8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless wrongful actions

They have scammed me out of over $600. By making me buy a new phone for the merge with att. They professed for years that they were a 4g network when only 3g. Now when merging they made me get a new phone exactly like the one I had, kept my old phone (Which i'm sure they will sell to some other person). This new network drops all the time when you are about to use it. I also never got a $100 rebate I was promised over a year and a half ago. I would like to join any sort of class action suit that should be brought against this company to get my money back from there illegal activities.

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12:54 am EDT

Cricket Wireless ripoff of the 50. 00 i had already paid !!

I made payment the day before the due date, cuz they state, if its on the due date it will be turned off. On the following day around 4 - 5 pm while at work it stops working ! I called customer service and i told them what had happended making it seem like i hadnt paid my bill and gave me bridge pay, meaning. . They would give me 10 days to pay, when i already had paid. . . Wtf? So i went to the same store to complain 2 days later, which it happens to the mgr, of the store, who said, he couldnt find it on system. . I told him i had called customer svc and said, the money was taken out after 30 min. Later without question ! I was pisst off, the mgr, robbed me for the 50. Oo and never did make payment. . But he did give me the receipt ! I threatten i was gana sue them and call the bbb see that i do mean buisness ! So i went to metro and got new phone and an hour later, the mgr. Of cricket called me and said, hey boss, your service is back on. . . I said, too late, i signed with metro and im gana get my money back from you thiefs one way or another. . . Due date of plan was 2 - 4 - 2015 made payment on 2 - 3 - 2015 in store on collins next to taco bell.

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2:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless modem

recently cricket wireless sold out to att now all of us that were useing the net service they sold are told we have to find another net company by march as they will no longer be a provider but my complaint isnt about that i purched their modem less than a year ago it cost 199.00 i went to the store and they say they are not refunding nothing on them which is unfair as the modems will be of no use to us when they cut it i even asked why att just didnt switch us to their net service as we were custmers already of cricket im on fixed income and cant afford modems for othere companies unless i get some kind of reinbursment on this one as it wass you may say 200.00 can anyone help with this plzzzzzzzzzzzzzz i dont want to lose internet

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4:28 pm EST

Cricket Wireless spent over $1000 for 2 phones, that no longer work.

I have been a customer of cricket for 5 years, I have had different phones over the years. 4 years ago, I added my 2 grandchildren to my account.In february 2014, I went to the cricket store located at 2900 n classen blvd, oklahoma city, ok 73106 and purchased 2 galaxy s4's for my grandchildren. The total was over $1000 for both phones.
A few months ago, I was told that at&t bought cricket and we would need to switch our phones over to the new network. We went in on february 17th to the yukon, ok store to have this switch. The woman behind the counter was polite and helpful, and I have no complaint with her service. She went through the process of switching the phone over, as prompted on her computer. The galaxy s4 was on the list of compatible phones, and the switch seemed to go forward without any complications. After this was done, both phones showed that there were no sim card installed, although the new sim card was installed by the cricket employee. She mentioned that we needed to call cricket customer service, so that they could update our phones remotely. We called customer service while inside the store. We explained the situation, but they said that our phones were incompatible with the switch. We asked the cricket employee to get on the phone with cricket customer service to explain the situation. Customer service told her and us that our sim cards were not installed properly, and that we needed to turn off the phones, remove the sim card, wait 10 minutes and we would have service again. After doing that, we still had no service, so we called back. This time they told us that we didn't have cricket phones, and that is why our phones were not moving forward with the change. We were able to tell them the date and location of the cricket store that both phones were purchased at, as well as cricket was wrote on the back of both phones. The customer service rep told us that we were wrong. The cricket employee then got on the phone and told them the same thing, that the phones were purchased from cricket, and even had the cricket name on the back. After 2 hours on the phone, we were told that there was nothing that could be done, the phones were not compatible with the new service and that we would need to buy new phones. I asked to speak with a manager, and was placed on hold for 45 minutes and then hung up on.
No one can explain to me how less than a year ago, I purchased 2 galaxy s4 cell phones from a cricket store, that say cricket on them, are now not able to work, and the only thing that they would do is give me $120 per phone for trade in. These phones were kept in seido cases, which are water proof and drop proof. These phones are in excellent condition, and bought less than a year ago. It makes no sense to me how a company can allow us to buy 2 phones from them, only to tell us less than a year later that they will no longer work with their new service, and not compensate us for the same phone.
On a side note, the yukon cricket employee did contact her boss and explained the situation, and we were given 2 htc phones that do work with the new service. Her professionalism was refreshing. She was also disgusted with cricket customer service and the rudeness shown to her, as well as us.
I am a very disappointed cricket customer, and will be finding a new cell service.

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Lielyn
, US
Aug 10, 2015 1:15 am EDT

I purchased my Samsung cell phone with drop proof/water proof case from Cricket 1 year ago for $300. I am happy with my phone and do not want a new one. My SIM card stopped working. I was getting texts from Cricket to come in and get a new G4 phone. Why would I if my phone gets G4. All smart phones get G4. I get a G4 signal while at the Cricket store. I went to the store to see if they had a compatible phone. They offered my that garbage ZTE phone for free. not even close to my Samsung. Then, she said I can get an LG for free. It was cheap and the graphics were not close. She then proceeded to try and sell me a Samsung for $150 with a $50 trade in for my phone. I believe the ATT/Cricket merger is a rip off. They want to get you to upgrade service by extortion. Now, my phone does not work at all because I can't pay for it online and they would not allow me to pay for it in the store because I would not upgrade. Calling customer service is a waste of time. I wish there was a class action suit I can join. $300 is a hard earned amount for me to throw it all away.

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Whitneysparx
Houston, US
Feb 19, 2015 9:51 am EST

I am going through almost the same thing right now. EXCEPT they allowed me to finance it through YBUY.. I have one payment left which will have made this ONE phone over a grand as well... I have been TRYING to dispute this with them since January 2nd 2015. At first all I asked was for them to simply replace it with the same one that I already have.. well they after each call I have made they tell me that they will send it to the escalation department... and that they will call me back. They have not. So I am still calling them several times a week and they tell me that corporate has tried to call me and that it goes straight to voicemail. Well, my phone is NEVER off, plus they NEVER leave a voicemail... and they also tell me that they do not have a phone number that I can call. WTF. So if anyone else is having this problem please contact me whitneysparx@gmail.com.

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6:19 pm EST

Cricket Wireless cell phone service

We have been with cricket for at least 2 years. Cricket claims offer to switch I phones to their network. After 4 trips to the cricket stores and numerous phone calls and transfers, to cricket 800# and having paid for activation fee and sims card, which was $40 total. There is still no activation. We were told on the 800# to return to store for refund. This was at Patrick Henry Mall in Newport News. We were told at the store no refund by salesperson, Mr V.W. I do not understand why money was taken, we left the store with phone not activated and told to return to "work something out, " if we could not activate the phone at home. The phone was not locked but we were told there is a problem with the phone and lock as an I phone issue. Seems like there are huge issues with cricket CLAIMING you can switch another network I phone over, they take your money and then say-Ooh IPhone should have told you there are problems with this. CRICKET YOU ARE THE ONE WHO TOOK A TEENAGES MONEY WHO WAS TRYING TO CONTINUE TO BE A CUSTOMER--SHAME ON YOU CRICKET AT PATRICK HENRY MALL IN NEWPORT NEWS. Why does cricket have an activation fee anyway? There is no activation fee with Verizon, which may be more but I GUESS YOU GET WHAT YOU PAY FOR- CRICKET SUCKS-YOU TOOK ADVANTAGE OF A TEENAGER WHO PAID YOU IN GOOD FAITH AND ALL YOU DID WAS POCKET THE MONEY AND GAVE NOTHING BUT A USELSS CARD AND NO ACTIVATION-THIS IS OUR LAST MONTH WITH CRICKET WHEN THE PREPAID TIME ENDS, WE ARE DONE-Were considering switching all family phones to cricket, instead there will be none

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1:07 pm EST
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Cricket Wireless cricket is ripping me off

On 11/20/14, I had an chat with Cricket representative, Oscar. My daughter was not taking care of business on the school front, so I was inquiring about temporarily suspending her service. I asked multiple questions before making my decision. Oscar explained that there was no charge to suspend the service, but that I would be charged for both of our phones while it was suspended. He said that when I reactivate the phone, I would get credit for the time that the phone was out of service. He specifically asked me how long I planned to have the line inactive, and I answered about 30 days, to which he responded I would get reimbursed upon reactivation. I had a transcript of my conversation with Oscar emailed to me at the end of our chat.

Fast forward to 12/28/14, which is the date that I reactivated my daughter's line (38 days later). When my bill came up for the next month's service, I noticed that I had not received a credit, so I called in on 01/02/15. The representative told me that Cricket policy is to only reimburse for 14 days of inactive service, or $25. I told her that was not what Oscar told me, and I quoted from the transcript that I received on the day I suspended the service. I ended up speaking to their supervisor, who gave me the same spiel, issued the $25 credit, but said that she had started an escalation where they would investigate what happened on my chat conversation (they would not take my word for it, and they would not allow me to email the transcript to them). She said to call back in 48 hours for an update.

So I call back in 96 hours later, to speak to Supervisor, Sergio, who offers the same 14-day spiel and his sincerest apology. I asked to speak to his supervisor, and he told me that there was no one else to speak to. I asked for the corporate complaint number or email address, and he said there wasn't one he could give me, but I could write a letter to corporate. I asked what happened to the investigation that was supposed to start 4 days ago, and he just said "well that is our policy."

So I hang up, and call back and ask the next rep to connect me to her supervisor (Karo?) who connected me to his supervisor, Jake. Jake tells me that my investigation is in process, but they needed proof of my conversation with Oscar to do anything. So I asked what would happen if their investigation found that I am absolutely telling them the truth...would I get the full refund? He said, "well that is our process." But it's still not enough for me to just email them the email that they sent me with the transcript. Instead of mailing it, he said I could take the "screenshot" to a local store for verification. We'll see what happens with that.

On another note, after having technical difficulties with my daughter's iPhone after I reconnected it, I went into a local store where I was told about their merger with AT&T and the switch to their network. During that conversation, I found that my daughter's iPhone was compatible with the new network, but my Samsung Galaxy S4, which I bought on the same day I got her phone back in December 2013 (for a total of $1, 100) was not compatible. They told me that if I didn't get a phone that was compatible by the time the network changed overs (which was either January, March or October of 2015, depending on who you talked to), my phone would just stop working. BUT they had special buyback services so I could get a new phone. They said they would give me a whopping $195 for the $600 phone I purchased from them just over a year ago. $195? REALLY? They are selling the exact same model I have in their store for like $450. So you want me to pay you an additional $255 to buy the same phone I just bought a year ago which would mean I will have paid a total of $855 for this older generation phone? That is the biggest con I have EVER experienced. I can't believe they can actually get away with that.

Bottom line is, they won't get another penny out of me. We'll take our business elsewhere.

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6:23 am EST

Cricket Wireless they admitted. they overcharged me & won't refund 1 cent

I have a lot of terrible things I could say about Cricket customer service but I accept that. However, I don't accept blatant theft. After about 40 minutes of speaking with two customer service representatives they admitted they overcharged me. They overcharged at least $75. They stated it was completely their fault. The entire receipt was billed incorrectly. Then they told me there's nothing they can do about it. To come back a few days later (which is past the return date). I then spoke with a representative who told me to deal with the store. Cricket has blatantly stole from me then politely told me to ho f$@!k myself Is there any recourse?

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Charles K Donaldson
, US
Feb 22, 2016 8:17 pm EST

I don't really need dates, I had call over and over and still the same result, I will get back with you, but never does. That one is about my 50.00 rebate. the second one is about me buying a phone and paying all the money for it right then, to find our 30.00 taking off my card, two days later. the three one is when i went there to purchase a phone and paid all the money for the phone, left the store and went down the street and did some shopping and thought about it, so I back to the store and told the lady at the desk, I told her I change my mind about the phone. She told me that she cannot give my money back, so I might as well keep the phone, so I have gotten upset and left the phone on the counter and walk out.I have been with Cricket for over ten years and found this unfair to be treated in this matter. I am asking this company to be fair and resolve this matter.
Sincerely,
Charles k. Donaldson
[protected]

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6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless Taking you off auto pay then charging you to re enroll

They are scaming the public they unerolled me from auto pay then charged me 5$ for not being enrolled and changed my plan I have from talk and text, to basic internet yet I have no internet.. Never told me about any of this im tired of crickets games and plan to switch tomorrow, dont care if I pay more ired of their bs been a customer for over 7 years... You cant call they wont answer the phone waited over an hour..

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Update by antoine92
Dec 24, 2014 6:27 pm EST

they they never notified me of me, and un enrolled from auto pay then charged me 5$ for not being on it this is the biggest scam going, and then to charge me another $5 ... if they do this to 100, 000 people thats half a million. they also raised my rate and plan i am stopping service with cricket after being with them for over 7 years .. this is not the first time i have had problems with there shady business practices.. and hope i can find other so we can file a class action .

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9:31 am EST
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Cricket Wireless rebates

Never buy phone under the impression you will get a rebate. I called three times and was on hold for over an hour. Never received rebate, and it was over 60 days. The first time I called they tried to say I mailed in rebate after the date. I kept my recipe and told them no that's not right. Then the second time they say the same thing. Third time still on hold for over an hour maybe they don't have real people working this department. We bought three phones and still no rebate and the clerk was rude. I will never go to cricket again and i'm calling the news to inform others of their scandal.

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BigKid56
Houston, US
Dec 17, 2014 11:33 am EST

I brought a phone from cricket fout months ago and have got the run around from the about my rebates the are supose to a sub-company att and the are doing very bad business to be a company that don't honor their contracts . i have called them for four months about the rebate and each time it is something wrong and it had to be verified by customer service and the you get that done and then Kayle say it would be processon the12/26/14 and it would take another 4 weeks to recieve the the rebate and there was no other superviser the you can talk to, but then when i ake for her supervisor she gave me lady's name Cindy but no phone for her. don't ever by a phone the from and wait for your rebate you won't get.

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5:16 pm EST
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Cricket Wireless never received rebate

I never received my rebate after submitting an change of address they started I miss the submission date. I was told I couldn't send I rebate until I made my first payment in between the purchased and first payment I have move an submitted a change of address by phone, using the number that provides in their phone package. And all I'm getting is the run around and I brought two phones I be ripoff for one hundred dollars, but they get their money at time of purchase so you paying full price for a free phone that ripoff the consumer.it's time for a change.

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6:57 am EDT
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Cricket Wireless cell phone network

Cricket is ripping their customers off and most customers don't even realize it.
One of my complaints is with cricket is their billing system.

1.In order to have service with cricket, customers have to pay their bill upfront and if you don't pay it, your account gets suspended. This is normal but what they don't tell you is when you do finally pay your bill, let's say a few days have gone by, you should be entitled to some form of discount for days of service that has not been used. If you use their bridge pay system and let's say you still could not afford to pay, they tell you that you still owe the full amount even if your service was suspended for two weeks.
How do you owe the full amount if it's a pre - pay arrangement and you only used two weeks of service?

2. My second complaint is cricket cell phones were on the cdma network in which sim cards were not used for their phones. Since they merged with att & t, their phones before the merger are not compatible causing network problems.
Att & t's network is the gsm network which requires sim card using phones. People are still buying/financing expensive cdma phones from cricket till this day. Cricket is not telling their customers that in order to migrate to the new gsm network, they need to purchase the sim card phones they now have available after the merger.
Why is cricket still selling these cdma network phones at full price and why are they not giving reasonable discounts to people who might want to upgrade their cdma network phones to the gsm network phones?

I just paid 600 dollars for a samsung galaxy 4 (Cdma) , I haven't had this phone a year yet.In order for my service to work properly with no constant interruptions, I need to purchase a gsm network phone that operates with a sim card.
They are only giving 100 dollars off of this 600 dollar phone I just got finish paying for.

Complete ripoff!

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Update by Carey Coleman
Sep 17, 2014 11:32 am EDT

Good Business practices is what keeps companies in Business. No customer I know is going to continue to give their money away to Business's that practice unfair or bad service. If these Cricket stores want to stay in Business, they would find a way to accommodate their customers a little better when it comes to these types of situations. They are losing customers everyday because of this.

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R. Tullis
Yukon, US
Feb 18, 2015 4:45 pm EST

I am in the same situation. I have been with Cricket for 6 years. 4 years ago, I added my grandchildren to my account. They had worked and each saved up for a Samsung Galaxy S 4. This was less than a year ago.
We went in yesterday to have these phones switched over to the new network. The Cricket employee went into her computer, it showed that these phones were compatible, and went through the computer prompts to do the switch. Everything worked, until it was time to turn back on the phones. The phones showed no SIM card. We were on the phone with customer service for 3 hours, while inside the Cricket store, and several times the employee got on to explain things. I want someone to explain to me, how it makes good business sense to allow someone to buy 2 phones for over $500, and in less than a year tell them that the phones they bought from them will no longer work. They offered $120 for a trade in, on 2 phones that are in perfect condition, as they were kept in a water proof/drop proof case. I feel ripped off.

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MkStItCh
West Seneca, US
Sep 17, 2014 8:49 am EDT

1. The deal you are complaining about with paying in advance is in your agreement that you signed... If you did not like it then you should not have signed with them.

2. I agree that it sucks that you can not use the phone with the new network BUT what is it that you want them to do. The company was bought out and the new company is NOT using the old network. Them offering the $100 is something that they do not have to do.

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11:13 am EDT
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Cricket Wireless refusal to refund unused service

I ported out my numbers from cricket wireless to verizon on the first day of a new billing cycle and cricket refuses to refund the unused service charges. When I contacted cricket via electronic chat to resolve this dispute their customer service rep terminated the conversation without any response to my complaint... They hung up on me!

I am disputing this charge through my bank and I am seeking any existing class action lawsuits for these despicable business practices.

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Susan K Williams
Kettering, US
Mar 23, 2015 8:13 am EDT
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I have been scammed out of over $600.from this company so far by them making you change to ATT. I had just purchased a new phone not that long ago and went in to change. Had to buy another phone (exactly like the one I had). They kept my old phone, which I'm sure they will sell to someone else. They also professed for years to be 4G network when they were only 3G, now you have to pay for their false advertising? Please let me know about this class action suit as I am in for that process. They have gotten away with this stealing for too long. Oh, and never did get the $100 rebate owed me from a year and a half ago.

Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

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Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

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Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

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Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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