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Cricket Wireless / activation and refund policy

1 Seminole, FL, United States

I purchased 2 iphone6s off Boost mobile website since they were affordable. Took devices to Cricket to get prepaid plans. Gentlemen did process to get service, took my money to purchase. All said and done he tells me my phones are locked and to go to Boost to unlock them. I went to Boost, they couldn't do it in store and gave me a number to call. I called the number they said I'd have to go on Apple website to unlock it. I did. Apple says they can't unlock it so I return to Cricket to get a refund. Employee at Cricket and I call customer support, the first agent says it's up to the in store supervisor to give me a refund. She tries to pull up my number, and it's not there. Now keep in mind I've already paid cash of $170 for activation but there's no record. I'm getting all this run around, but yet y'all still have my money. To add to that the so called service is cancelled. I've been banned k and forth for four days. I'm very upset and I WILL NOT BE SCREWED OUT OF MY $170.

Ms
Nov 19, 2018

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