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Credit One Bank / billing

1 Escondido, CA, United States Review updated:
Contact information:

5/10/2018 $766.25 was fraudulently charged from florida. I called that day to dispute charges. I also complained that the email, contact phone number and billing address changed by someone other than me. I kept getting transferred to overseas representatives that promised it was being investigated and could take 90 days. As of 08/13/2018 the card has been reopened 3 times and nothing has been reimbursed. I have not received a call back from a manager which has been promised on several occasions. I feel that this is an internal fraudulent activity happening since the florida address change has happened to others before from my research online.

Vi
Aug 13, 2018
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Comments

  • Su
      4th of Sep, 2018
    0 Votes

    I had this same problem! Someone went on to my account and actually called customer service. They set up a password, changed my phone number from a Naples Fl phone to Miami, added a new email address. They accessed my stored bank account information and paid off my balance and then ran out and charged it up at Walmarts, etc. I tried to call on numerous occasions, nobody could understand what I was talking about and the majority of the time they would not talk to me because I didn't know the password that the thief had set up! I told them to ask me security questions or my social but they would transfer me around until I got disconnected. I sent them registered mail, I am getting no where and now they say my account is over limit and I am getting charged late fees!!!

  • Tu
      19th of Sep, 2018
    0 Votes

    Same problem with this stupid Credit One Bank, failed to refund unauthorized charges on my account. All unauthorized charges are in Florida. I live in New York and never been in Florida

  • Tu
      19th of Sep, 2018
    0 Votes

    @tunna and they keep letting the fraudulent people reinstate your account, they did on mine 3 times how does a credit company allow this to keep happening

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