Crate And Barrel / delivery

United States

am waiting on hold (recording said 22 minutes) to go over for the nth time this problem: couch and large seat ordered, told 8-10 weeks. Couch came, was told "chair not on truck", they would contact. Was given a delivery date, stayed home from work, called at end of scheduled time, was told truck still did not have chair, computer problem in warehouse. Given another delivery date (today)> Still no chair at end of time. Home from work again, which is not at all cool.Ware house computer problems still. Told they had no idea when chair might come, would I like it in a different color/ (###****).is there any recourse with this horrible horrible service? I am beyond angry. BTW, still on hold waiting for the agent who will be with me "shortly". This has to be against fair practices.

Jul 13, 2015

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