Cox Cable / hdmi connection
I got a new home theater system, first checked out what my cable company, Cox, would support in terms of HD connections, since I wanted HDMI.
Customer service said that HDMI connection is no problem. Spent a couple of hundred on HDMI cables, picked up the new box with HDMI connectivity in person (4240 HDC), and in confirming the box I wanted stressed that it is the HDMI connectivity I was going for, got it home, set it up, and ... no signal between box and TV. Cable connection worked fine, HDMI did not work at all. Went through the manual and checked everything twice. Nothing.
Called customer service. I was first told that some boxes have a problem with this connection. I said "okay, what do I have to get to resolve the problem?" The customer service rep excused himself for a couple of minutes, got back on and said "Scientific Atlanta (not Cox, oh, no!) does not support HDMI connectivity." Since Scientific Atlanta is the only distributor for their cable boxes, and there are no alternatives, this is a ridiculous statement.
My complaint is that this is ridiculous misrepresentation of functionality by Cox and by their customer support staff, no matter where they get their crummy equipment from.
1) The manual has no disclaimers, when it should, instead waxes rhapsodic about the boxes HDMI functionality.
2) Two customer service representatives, in answering my questions, either stated or implied that I would do fine with my HDMI connection and the new box. This was not true, so they were either lying or that badly informed. The third was not forthcoming about the problem.
3) The box has a connection outlet for HDMI that does not work, so it is basically a faucet with no water pipes behind it. Selling the box as though the outlet works, with no caveats, is lying with hardware.
Would love to hear something snarky and defensive from a Cox representative in response to this complaint - after the money wasted on this, that would be all it would take for me to call the AG's office in Richmond, and start writing my representatives at the state legislature and Congress.
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