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Costco Wholesale Corporationseasonal tire change

1
N Nov 15, 2017

Booked a week ahead for seasonal tire change drove an our to orillia location as other locations have a 3 to 4 week back log.

Appt was for 1pm got there at 1240pm

Was told i would be called when it was finished.. Was called at 140pm one hour later and told my tires are too old 13 years old ajd 7 years is their tire date policy..

The tires are in good shape minimal cupping and great tread no weather cracking.

They said this is industry standard but when i called around other locations such as walmart tire centre and midas they have never heard of such policy and go by visual inspection.

I was provided a refund but felt as though i have been screwed.

Costco does not have this policy stated anywhere online nor in store i could not find information about this when searching online.

I am not happy and will never use their services again.

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