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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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9:10 pm EDT

Costco improper tire service and unprofessional customer service

This incident occurred on 8/13/17. As I was making my way from Long Beach to Vegas (I go to school in Vegas), I noticed my tire pressure light turned on. I stopped over to check my tires, and sure enough the back passenger tire was low on air at (20 psi). So looked up on my phone and found that there was a Costco nearby in Victorville. When I came in, they checked my tire pressures again and noticed a hole in the back passenger tire and said it would be done in 30-40 minutes and charged me $10.99 for the service. The sales person who processed the paperwork was Juan L. and there was another blonde younger white male who actually did the service. About 40 minutes later the blonde man calls me in to pick up my car and tells me that the pressure light should turn off after 25 miles and sends me off. After driving for 25 miles the light did not turn off. I decide to check my tire pressure at a gas station and find that the pressure was again at 20 psi! (This upsets me that the problem was not resolved especially since I specifically told them that I was making my way all the way to Vegas and still had to drive for another 187 miles there!) So on my way to Vegas I stop by three gas stations to check my tire pressure and refill my tires with air.

The next morning, I go to a local tire shop and sure enough they say that the back passenger tire is still defected. I go to class and come back later in the afternoon. The man tells me that there is no sensor in the tire and that someone had taken out the valve and tire sensor! The tire air had been leaking from the missing valve this entire time!

I call the Costco at Victorville, CA and a man named Kenny states that he will call me back once he talks to the people who serviced my car. He also tells me that I need to drive all the way back to Victorville in order to have the tire fixed. (I specifically told him I was in Vegas and he expects me to travel for 2 hours just to go there? Ridiculous!) I ask him if he can transfer the service over to another Costco and he states that he will try to get it done in Summerland (Las Vegas) since he used to work there and may still know people who work there. (more on this later..)

I call the Costco at Henderson, NV and they state that they are unable to help because the problem was at another location and they need to do inventory on their parts.

I tell my local tire shop what Costco has said and is frustrated with how unprofessional Costco is at their customer service in going around in circles and tells me he will do the service for me for free.

Later on, the Costco at Victorville, CA calls me again and says, "I talked to the guys who fixed your car and they said that there is no physical sensor in your car and that the car can just sense the air inside the tires." I said back to him, "Well I just had a sensor placed in my car." He then goes around in circles AGAIN asks me where I got my tire pressure checked. I state that after I left Costco I was checking the tire pressure at gas stations on my way. Then he has the nerve to say that my checking the tire pressure probably messed with the car's ability to sense the pressure! And he has the nerve to tell me to come back to the store so he can "make things better and good again" after he BLAMED me for the tire pressure being low and lied to me saying that my car "doesn't have a sensor in it"! WOW.

I still have yet to make sure that the pressure light turns off. But for now I am very upset with the service I got from Costco! I feel like they put me in danger because I was traveling far on my own and did not feel safe with my tire pressure light the entire time (from Victorville to Vegas)! They should have fixed the problem to begin with... And even if they made the mistake, they should have owned up to it instead of putting the blame on me.

There is not much that Costco can do for my car now since my local shop was kind enough to fix your mistake but I would like a refund on the improper job that the Victorville Costco did for my tire. (Costco membership number is [removed])

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8:06 pm EDT

Costco customer service

Very disappointed with Costco and its manager! I went to the Duncanville, TX store today (08/14/2017) around 6:30 PM to buy groceries. I went for a product in the beverage section, checked the price, and put two of it on my cart. Finished my shopping and headed to the cashier. In the cashiers, the price of said product was wrong. I noticed and complained to the cashiers which asked her assistant to go check the price. She checked the price and saw that the only sign there was for another product with the wrong price. She called the manager, Mr. Sergio which has been a member of Costco for LONG time. Mr. Sergio refused to honor the price of the wrong sign saying that its Costco policy that the product and the sign description need to match. I asked to see the written policy which he refused to show me. After a long a frustrating argument, I had to leave without the products. It was very disappointing and frustrating the way the manager treat my wife and I.Terrible experience! Terrible Management! By the way, I have recorded to whole discussion, which I will be sending to Costco corp. very soon.

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7:52 pm EDT
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Costco handicap carts at orland park store

You need more handicap carts at store you doubled volume in store by down size on Bedford park everyone e comes their now to get a handicap cart takes 1 hour yo 1 and a half hours every time I go in bed ford park has 20 to 15 carts their and they are dead you think you bring handicap carts over to orland park to increase flow on that it a bad problems to address orland only has 4 carts please check this out and resolve for us that need the handicap carts othe wise I sit on cement wall and wait all that time for one thanks for your time

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6:35 pm EDT

Costco mountain high plain yogurt

I purchased Mountain High Plain Yoghurt which had expiry date of 28 th August and when I opened it there was MOLD at the corner. This purchase was made at Costco torrance lomita Center. Transaction ID is: [protected]. This purchase was made on 08/04/2017.

This is a serious health hazard and not at all acceptable. Action needs to be taken immediately.

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5:32 pm EDT
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Costco tires

Ordered online according to make, model etc.. paid 380.00 for 2 tires. Finally came in 7 days later. Got to Costco Gilbert AZ an was told wait would be 2 hours. Then was told they couldn't put tires on because of strick costco re: the numbers on tires..But I could buy 2 more tires. No I don't need 2 more tires! Very upset! Ask for a refund an went across the street to Discount who had 2 tires for me an the wait was not long. NEVER WILL I BUY AT COSTCO FOR TIRES!

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2:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco very concerning issue / safety issue

On recent visit to Costco Business Center in San Diego, I noticed something concerning. There was all men inside the business center working check out while one young female was outside gathering carts and loading large amounts of item on customers car up by herself. It was upwards to 89 degree weather that day; sweating through her clothes, clearly exhausted. I was told she was normally left to attend that carts by her self. I'll say it again While the men worked inside and at the cash register. Is this the representation of Costco?

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admiral
, US
Aug 20, 2017 8:43 pm EDT

I am not understanding the complaint? It is ok for a man to do it but not a woman? A man is ok sweating through his clothes and tired but not a woman? That doesn't seem to equal to me... i could be wrong...

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11:45 am EDT

Costco computers

We recently were in the Christiana store and were attempting to purchase a laptop. We requested assistance and waited for over 25 minutes for assistance after having a staff member paged. This laptop is advertised on line as on special. The fact that no associate ever showed up to assist us, and that unlike many other big box stores we can't check on line to verify availability nor could we reach customer service on the phone. We have been loyal members for years, this is no way to do business.

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10:35 pm EDT

Costco pharmacy

I worked in a pharmacy for many years so I know what great customer service should be like and Costco Pharmacy is a far from quality which is what you should expect from a membership driven company. Every time I got there, I have to tell them how to do their job. My Doctor will send over a prescription electronically right in front of me or I would call in a refill and the Doctor would call it in and the Pharmacy would claim they never received anything or an approval. I would call back again and again and the third time they had it because that was the only time they put me on hold to look. The most recent is when I had an approval for a medication to be refilled and told them I would pick up next day and when I called the next day to see if it was ready I was told they were out of stock and my question was why wasn't I told this yesterday or did they not fill it yesterday for me to pick up today and the clerk put me on hold. She came back on and said they had it from a different manufacturer so I said yes, please fill. This has not only happened with my medications but with my cat's as well. If the prices weren't so good (my insurance doesn't cover everything) then I would go back to Target.

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8:48 pm EDT

Costco service

Tucson, AZ: On Saturday 8/12/2017 5:08 pm I was walking into costco and had my firearm on my hip. The greeter was defensive and rude when speaking to me about my firearm not being allowed. I asked where the sign was stating this since you see other signs about wearing shoes, no soliciting, etc. The greeter stated "this is private property."I would continue my business if this was clearly stated and if the greeter directed me to speak with a higher position instead of shaming me in front of other members..

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7:30 pm EDT
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Costco kirkland hearing aid batteries

The newest packaging for Kirkland Hearing batteries is horrible. The plastic ring is almost impossible to spin. Putting more pressure on it to get it to turn results in the whole package falling apart leaving tiny batteries scattered around.
I imagine most of the customers that use hearing aid batteries are older with potentially decreased manual dexterity due to arthritis etc.
Please redesign the packaging for what is otherwise a great product

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2:55 pm EDT

Costco titanium glasses half frame size 52 men

For many years, I have been getting in Costco a new pair of glasses every year, using a titanium size 52 half frame.
Last Dec. I went to my closest store, Carmel Mountain San Diego, and they did not have such a frame. They recommended a stainless steel one. It broke after a few months and 3 days ago I had to pay for a replacement (full cost + tax).
I need a new pair, and they again said they don't have a titanium frame. Based on my poor experience with other metal, I wanted to get a titanium one. Their data base does not let them search for it since they don't know the item number. They told me to try in other stores.
I tried in Costco Poway, with same result. No frame, and they don't know which store carries it.
I cannot spend the time going to every store in search of the frame. I believe that a great chain like Costco should have the capability to search in its data base.

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9:17 am EDT
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Costco kirkland signature thick sliced bacon center cut

The last two packages of the above bacon have been dramatically different in taste, size, and texture from all other packages I've purchased over the past year. Today I cooked a pack labeled "Best If Used By 10/29/17, 4-5 EST:20722 10/30"

It cooked with some slices shrinking to half their size, others remaining the normal size I've seen with other packs I've purchased over the past year, there was no flavor instead of the normally flavorful taste.

Did you switch suppliers? Did you lower the standards for the most respected private label in the world Kirkland and Kirkland Signature?

I developed several private label brands over the previous 10 years. When possible we compared the products submitted to the national brand as well as Kirkland.

This bacon was very poor.

Ray Lehman
[protected]

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Karin S
, US
Sep 10, 2018 9:34 am EDT

I just cooked the thick cut bacon center cut from Costco Kirkland brand. It was inedible. SO SALTY it was ridiculous. This does not meet with the high standards that Costco usually has.

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J
J.Lynch
, US
May 21, 2018 4:32 pm EDT
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I agree as well. Last two packages purchased were inedible - horrible taste. We’ve been purchasing this bacon for a few years, it was our favorite but I don’t think we’ll buy it again ... something has changed and not for the better. Please Costco, go back to the good stuff!

J
J
Jeff F 2018
, US
May 09, 2018 9:01 am EDT

I agree. Please go back to original supplier. This went from the best bacon to inedible.

JKWilliams
JKWilliams
, US
Aug 13, 2017 2:01 pm EDT

Stick to Hoffy brand. Cheapest, and uniform quality, no sugary maple junk added. Always do bacon in the oven - set at 370 degrees. Turn after 10 or 12 minutes. Always perfectly crisp.

BTW I love my Kirkland blue jeans. Great fit. Can't be beat.

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11:18 pm EDT

Costco i ate rotten cherry tomato

I bought Cherry tomato yesterday(11.Aug.2017). I drove to my house directly spent just 25min and put that Cherry tomato to frige directly. Home frige still working good. Today(12.Aug.2017) i washed it and ate. I was found one of rotten cherry tomato during wash that and skip it up. Because it normally possible happens. But when i chewed it i was feel little bit different with others. So i disgorged cherry tomato from my mouth and took a picture and upload to here is first picture and i looked it up how many rotten tomatos in my tomato container. I found 7 or 8 rotten tomatos.

I want to go hospital now and i think i will never eat tomato again...

how can i refund it?

Costco must call me for sorry with how repose this happen.

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4:29 pm EDT
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Costco kirkland pistachios... extremely over-roasted

First off, I want to say that Costco is an amazing company! That is the reason for my complaint. I'm not looking for a refund...I just want the product to reclaim its past glory. I'm good for 2 bags of your Kirkland Pistachio nuts per month. Nobody could match your quality! But, for the last couple of months, that quality has gone downhill. The nuts have been over-roasted (I think?). They don't have that beautiful green color that the majority used to have. Now, most are a dark color, with dark staining on the outer shell. I finding that at least 50% to 60% need to be tossed from every bag. Please look into this for me.

Thank you,

Rick Friedlund

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10:58 am EDT
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Costco fresh pork

I purchased for second time in a month fresh pork ribs packaged by swift, again a foul odor and unable to use. I have taken down the swift package code and will investigate when it was packed because your costco label had a pack date of 8/6 with sell by date of 8/15. There is no way that swift packaged the ribs on that date when I live in eureka, ca, and bought yesterday 8/10. I'm concerned that the product had expired and an employee affixed a new label in order to sell the product instead of throw away. I have a pic of label and will investigate further. Very disappointing.

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1:14 pm EDT

Costco kirkland signature kitchen drawstring bags

One of the first new and so-called improved bags I used broke, tore, and my garbage leaked out. The next one I had to double because I was afraid it would tear on the way out to the garbage can. I have never had that happen with the old ones, which were strong. The new improved Kirkland Signature kitchen drawstring bags appear to be weaker and NOT better. Please bring back the old ones!

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10:21 am EDT

Costco costco pharmacy service in chantilly, va

I am not very pleased with the customer service I received from this pharmacy. Here is what happened:

1) I received a bill of $500 from my previous health insurance carrier, united health care (UHC) for a prescription I filled at your drug store in Chantilly, Va. I just called that store and spoke with Desiree and asked her if she can reverse the charge and bill my new carrier, Aetna.

2) her response? No, because the charge is oover 3 weeks old. I asked her why that is? And she said it is "Costco policy". However, I could not find anything on your website that says that in writing.

3) I informed her that I filled a prescription in that pharmacy in January and gave Costco my new prescription card. That medication was charged to Aetna. So I told her that the March charge is Costco's oversight and that Costco should reverse it.

4) her response? No because it is older tha 3 weeks old and that since Costco submits this online, I should work it out with UHC. I told her that since I have Costco my new prescription card in January, shouldn't i expect Costco to update my records accordingly and forward the charges to my new carrier?

5) her response? No because UHC paid. I was at this pint very annoyed and when I asked to talk to someone higher up, she said I will get the same response from her manager, Tien.

We are loyal customers of Costco and we pay our bills in full, every month. We enjoy excellent customer care from Costco and expect that in every service it delivers. That same level of quality is expected from your pharmacy and its staff.

Can you help me resolve this matter and have the pharmacy reverse the charge with UHC and charge the bill correctly to Aetna?

Thank you. You can reach me at [protected] or email at [protected]@gmail.com. I look forward to hearing from you.

Meyra reeder

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4:30 pm EDT

Costco townsend farms organic triple berries 819490

I am a long time loyal customer of Costco and generally am pretty happy with your products and customer service. I just got back from the Livermore, CA Costco. I was purchasing the above referenced item Townsend Farms Organic Triple Berries. The original price was $9.89 This price was half way covered up by a new price of $6.59. I was going to get the frozen blueberries but decided on these instead as they were a cheaper price. I get up to pay at the register and the berries rang up at $9.89. I told the clerk about the price difference and the helper went back and checked. She came back with the tag that said $6.59, talked to someone else and told me they were priced wrong and the correct price was $9.89. Not a big deal but seems like you ought to sell something with the price that it is actually marked at. A little inconvenience for me to have to wait while the clerk went back and checked. Needless to say I did not get those berries. I will also be more careful in the future when checking prices with what the shelf price is and what it actually rings up at.

Eleanor Slack
Livermore, CA
[protected]@mcn.org

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12:56 pm EDT

Costco michelin excessive tire wear

I purchased 4 Michelin tires for my Ford truck from Costco in June 2016. They are now worn excessively "cupping" etc. on the front. This happened in spite of rotating them once, in February 2017.

In August 2017, I went to Costco to have them look at my tires and address the issue. The manager looked at the tires and told me to go to a service station and get the front suspension checked. If the suspension was good, he said he would replace the 2 tires. I went to the garage to have my suspension checked, and the garage said everything looked good - there was nothing wrong with the suspension. So, I went back to Costco to have my two tires replaced. When I arrived at Costco, a different manager told me I didn't rotate the tires enough times. He said I put 21, 000 miles on the vehicle and rotated the tires only once, where I should have rotated them twice.

All that Costco ended up doing was rotating the tires. When he was done rotating the tires, the Costco rep said the tires were never balanced and that would also wear them out. He admitted that it was likely Costco's fault that the tires weren't balanced.

I've never had tires wear out like this in a year in my life, in spite of having rotated them once during the year! I am frustrated not only because the tires are worn, but also with the way Costco chose to handle the situation. Two different managers provided conflicting information, and one of them even admitted it was Costco's fault. I would like to request that Costco replace my two tires or issue a full refund.

Jim Miller
[protected]
[protected]@hotmail.com

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10:39 am EDT
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Costco being stopped at the door

Hi I was going into the Costco in Clearwater Florida when I was stopped at the door and asked for my membership ID I told the man I have one but I don't have it on me and I'm going to get a piece of pizza he said I still have to see your ID to go get pizza I am from California and all of the cafeterias in San Diego are outside you do not have to show a membership for some of the ones here also and then he made me go stand in line get my membership number so I can go get a piece of pizza are you made me feel like I was a liar and a thief and I don't appreciate it I don't like the way it was handled I think it's a ridiculous policy and I don't I'd seriously considering ending my membershipmy membership then I went to the manager on duty and he gave me a whole line of crap he tells me that oh we've we check how many people coming to the store for fire hazards and only week we count how many members are in the store in a bunch of crap that I'll know it's [censor] and that's their policy because they're trying to enforce it more and I think it's just a line of [censor] they make people feel like thieves coming into the store and they are members and they don't believe them when they say their members I know people lie I know people try to get in the store but can they do once they're in there they can't buy anything without a membership card so what are they going to get a deal on a piece of pizza Jesus Christ for you could you company that cheap but they can't afford to let somebody going to get a better price on a piece of pizza hate to tell you pizzas only five dollars for a whole pie somewhere else so it's not a fantastic deal and they half the time they sit there and you're just drying out anyway but beside the point it's just a rude obnoxious policy to stop people when they tell you they're remember and you still have to cost them and make them prove it it's like you're making them feel criminal and I don't appreciate it as much as I like buying the products from Costco I guess I'll have to turn to Sam's Club because there are a lot less rude

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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