Costco
reviews and complaints

Saturday, October 31st, my husband and I decided to try the Kirkland brand of cat food. We have a few older cats and a few kittens. All had no issues. They seemed to like the new cat food, but Sunday morning, the vomiting and diarrhea started. It has been non-stop. Today, one of our kittens died. She was fine before we started the new food. I have no idea if it's the food and am unsure how to find out. I am assuming its the food, because before they ate it, they were fine. They have all been affected by it. I need to know how to find out if it indeed the food. I have checked to see if there was a recall on it, but found nothing!

I am writing this about a friend of mine because she won't do it. About 2 years ago a married female employee on the front desk (in charge of membership) at your Ft. Oglethorpe, GA store threatened her and told her she had better not ever come back in the store as long as she was there. She then immediately moved to the pharmacy where she works today. The reason for her threatening my friend is unbelievable. My friend lost her membership for the year, and refuses to ever trade with Costco again. If you will contact me I will tell you the story and give you her name. What kind of employees do you hire that would bully a customer and cause them to never trade with Costco again?

I purchased 4 tires and got a road hazard warranty. I recently picked up a nail in one tire and it went flat. The tires have 33K miles and about 6/32 tread depth. I was told that they couldn't fix the flat. I took it to Sam's Club and they fixed it fine. I was also told that since I was 2 months beyond the 5 year limit on the road-hazard warranty, I was out of luck. Yes I had about 40% of my tread left, but too bad for you. So, I am considering going somewhere else for tires (SAMS CLUB!) and NOT renewing my Costco membership,

On Sept 13/2015 @ 4 pm I visited Costco store #532 in Boucherville Quebec with a friend and when we got to the cash register we asked for a sub total as my friend (also a member) had forgotten her card so we used mine... she gave me her cash for her portion and i wanted to put my portion on my credit card, I gave her money to the cashier and handed her my credit card for the balance, she refused the cash because she said that I, being the member, had to pay for the bill in full...really? what's the difference ? I was paying some cash and some on my credit card...why should i put extra on my credit card when i had some cash in my hands?
Very upset about this ! It's not normal that we cannot pay in cash!
The manager of the cashiers at that moment actually gave us attitude because he believed that my friend should have her own card (which she does, but had forgotten it) basically taking us for liars because we told him she had forgotten her card. This is unacceptable especially since it was being paid partly in cash.

I bought tires in Costco (14585 biscayne blvd, north Miami) about 6 month ago. When I came to pick up the car, my remote key didn't work. I was able to start the car manually and upon arrival to my house I opened the key and realized that the battery was put in the wrong way.
I thought they must have dropped it and battery fell out, so I didn't pay much attention to it.
The remote ever since wasn't working properly.
Today I went in to check my tire pressure and watched how one employee pulled in some customer's SUV for service. He came out of the car, walked away, turned around and standing about 7 feet away from the car he thew the set of keys on top of it.
They landed on the sunroof, slid off and fell on the floor on the other side. The other employee laughed at him, picked up the keys and threw them back at the first employee and he never cought them, keys fell on the floor again. So now I can tell you that problem with my key wasn't an accident, it was irresponsible employees having fun and playing basketball with customers property.

We went to Costco today and used my wife's membership card. I haven't added myself yet.i was with kids and paying using my American express. Wife had to go to doctors appointment and I was with 22 months and 5 years. Yes, I know I had to use her card while she stepped away. My problem was the way they replied. I am now even questioning my wife's membership and thinking about cancelling.

The last few times I have been into the store and needed to have something written on a cake there is never a decorator on schedule. I should rephrase that, from the words of the co-employee. "They were scheduled to work but they write their own schedule. They come in & leave when they want and it is not fair for the rest of us. It doesn't set a good example for the other employees" So I am officially complaining for the employee who feels that they couldn't or did and nothing is ever done about it.

After being a loyal customer of costco for so many years my recent visit was a terrible one.
I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong.
Before i started my drive i called in the warehouse and inquired about the product 814814 if they had in stock and how much is the cost. I was told they had 248 in stock and cost is $49.99.
I was happy as i needed 20 of them and before i tried calling in rochester location only to find out they had none.
Since st catherine had in stock and the price was still the same when i bought it first time around i drove for an hour not including the wait time at the border to find out that the sale has ended and now it is 69.99.
How can they make such a blunder in telling the price. Dont the people working on the front desk be trained enough to know the price of the product. After having a long discussion with the supervisor judy and then the manager we had to come empty handed as they did not believed what i was saying. I even told them the exact number that you have 248 in stock which matched on the screen when she checked herself.
I was not happy at all as i could not buy that product and had to drive back without the product.
Please feel free to contact me at [protected]@yahoo.com or call me at [protected] if you have any other qyestions.
All this hapened on 3 august 2015 around 8 pm and i called around 6 pm to make sure about the price and quantity.
Thanks
Shiv khanna

I often purchase the Strawberry Sundae at Costco. It costs $1.74 and that includes tax. The last 2 times I purchased the Sundae I felt I was cheated. The worker ran the ice cream around the inside edges of the cup. The entire middle of the cup was hollow. The cup should have contained almost double the amount of ice cream that I received. Today I complained and I was told that this is how the worker was told to make the Sundae. How cheap is that? I am very disappointed by this. Sylvia Frantz

I have been a customer of Costco for 8 years and I have not had such an experience ever. In the entire 8 years we have returned 7 products. We are always careful about what we buy so we don’t have to return things. My husband purchased 4% Cottage Cheese instead of 2% and we immediately went back to return it and the customer service lady that we interacted with was super rude and spoke like we had nothing better to do but to return products. Not only did she make us feel small about returning the item but she was so loud that everyone in that area could hear that we were returning Cottage Cheese. She is always rude even when we have gone for membership renewal. To me it seems like she is not tolerant to other diversity/culture. It would be good to get the employees some real customer service training. There is a way to express things and for the amount of products that go bad and gets thrown out, she sure acted like the entire Costco business was going user because we returned Cottage Cheese.

This complaint/review is for the customer service that I had received in this location of Costco. (Sunnyvale, CA- Location)

I have been a customer for over 20 years and in that time, I can definitely tell you that I've never had any complaints or issues with their customer service. However, things have changed in the decade or so. This time my experience is with the same cashier. Her name is Cristita L (or so it says on my receipt), she's an elder woman (ages of 50s-60s) and is asian or some sort of asian ethnicity. I've come into contact with her a few times while she was ringing me up and has always had a rude tone.

I have seen her being this way with other customers in the times that I came to shop here but luckily did not have her as a cashier. She would give people an attitude and give a snotty tone. It's such a disrespect!

In my last encounter with her, I was shopping with my daughters, she would ask me certain things like: is this transaction together or separate, before I had a chance to answer her, she asked again but raised her voice at me. On top of that while she was ringing up an item she asked: How much is this? I told her, I didn't know and then she went and said well you should know the price of it! That was very uncalled for with her voice raised again and snobbish tone. Why not just call or have a price check, why give me an attitude? I have had this types of issues with her before where she seems to hate her job and on top of that possibly even hate the people that she is servicing.

This is the only Costco and the only cashier/employee that I have had any type of issues with in my 20 years of being a member. I urge anyone that shops there to beware of this bitter elder cashier as she does not even try to be nice to her customers and even adds insult to injury.

I will avoid this Costco location for good! I have never experienced such a disrespect from any other of the 3 Costcos I have shopped at: San Jose, Santa Clara (this being the newest), and Mountain View.

I hope that management will do something about this lady and at least give her a pep talk of some sort. Thank you for reading!

There is a concession stand worker at the Louisville Costco location that has the most rotten disposition! Costco employees are generally kind, sincere, and helpful. This employee, Taylor, who I've never seen before, doesn't even greet me. She doesn't say thank you. In fact, I don't think she said one word to me! Not what Costco is usually known for. I pay a mbrship and this is how I'm treated...Taylor, wake up