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Costa Coffee / costa coffee hampton serpentine

1 Hampton peterborough, United Kingdom

I visited Costa Hampton serpentine green on the 07th November 2016 at approximately 11.40hours quad for around 5 minutes to get to the front and order my normal large skinny latte and a Christmas special skinny large Black Forest hot chocolate to be told sorry no hot chocolate. I would have appreciated a sign at the end of the counter stating this. How can Costa advertise Christmas special hot chocolates yet have no chocolate available. They are also advertising 25% of between the hours of 2pm-5pm yet there is
Hardly no Xmas specials if they have no chocolate. I have been going is nto that particular Costa 4-5 times a week as I refuse to go to others because the service is normally excellent and the staff know me but this has seriously put me off from visiting Costa and I may have to start returning to pret or star bucks. The lady never apologised and when I cancelled the whole order she was like you can still have yours...why would I sit and drink a coffee alone whilst my partner sat with no drink.

Nov 7, 2016

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