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Cook's Illustrated / Did not deliver

1 NH, United States Review updated:

I bought a book which was supposed to come with 4 DVDs of America's Test Kitchen TV shows. The book arrived but not the DVDs.
Numerous Emails to their customer service dept were sometimes answered, but mostly not. Still, two months after the original order, no DVDs and no answer from them as to when or if they'll arrive.

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  • Ex
      17th of Feb, 2011
    0 Votes

    The exact same thing happened to me. I ordered them on December 6th, 2010. I called December 19th and they said the shipped on December 17th. I never received them so I called in January and they told me to wait 1 more week. They never came so I called again (these people don't answer emails, you have to call) and the girl said they were reordered and they will be here in 3 weeks. It has been beyond 3 weeks so I called this morning and they said they are on back order until April. The supervisor I spoke to said that the DVDs were considered a free gift when ordering the cookbook but that is crap. It was never advertised that way. She said that I should get them by the end of April. I told her I would be calling her May 1st since I am pretty sure they won't show up. She also said people are waiting even from October of last year. Why don't they annouce that on the website? I wouldn't have ordered them then.

    The supervisor said that the person i spoke with on the 17th of January should have known they were back ordered until April. She never said that to me that day at all. This supervisor is going to pull that call. This has been a TERRIBLE experience. I am not ordering anything from them again.

    Oh, and I asked for them to be overnighted (once they get some in) but apparently that is not an option. Cook's Illustrated, you suck at Customer Service. It is ridiculous to wait this long on an item.

  • Ol
      17th of Feb, 2011
    0 Votes

    I finally got my 4 DVDs in February by going to the MA Better Business Bureau. This got results.
    The parent company is Boston Common Press, 17 STATION STREET, BROOKLINE, MA 02147 USA
    Give it a try.

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