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Con Edison / trying to contact them to change billing information to pay is awful.

1 New york city, United States

I'm trying to log into the online account to change my billing information and
1. the system doesn't work. I try to log in and it doesn't accept my password and when I ask to reset I don' get the email reset.
2. The phone says the callback time is 81 minutes.
3. the autoanswering machine says you can answer is actually not working.

So to pay on phone I cant' even call someone to change my bank account to pay.
To pay online I can't log in and don't get my reset password email.

Yet they say I have to pay or the service will be cut off. They make it so hard. Terrible IT, Terrible service, I really wish there were alternatives to this horrid system. Useless.

Feb 9, 2019

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