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Comwave / Contract Without Agreement

1 61 Wildcat RdToronto, Ontario, Canada Review updated:

After waiting out my 3-year contract with a below average service (frequent dropped calls, no service periods lasting 5-6 hours on numerous occasions, faulty VoIP machine) I was surprised to find out that without my consent, Comwave has AUTO-ENROLLED me in another 3-year contract. After cancelling my service earlier this year (2015) and being charged $300 for it despite my 3-year contract having being matured, I was forced to stay with them in order to get a refund. Now after waiting 6 months and truly fed up with a very poor service (unable to send or receive calls for more than 10 seconds without a call drop) I called to cancel. And yes I am in a 3-year contract again and am being asked to pay $200 plus tax for early termination.
They have NO record of me every signing up for another 3-year contract. The rep/supervisor has said we just offer promotions via email and don't keep records of contracts. WHAT? So I am basically told I signed up for a 3-year contract, they have no agreement at hand, no emails sent to me about my new contract.
I can't seem to do anything about it. How is this scam even allowed? I don't have any options but to pay them $200 or pay 14.95/month for a service that is unusable.
I am so upset and angry at this fraudulent business.

Aug 13, 2015
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  • Es
      13th of Aug, 2015
    0 Votes

    If they cannot produce a copy of the contract, then they have no legal avenue to charge you a cancellation fee.

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