SUBMIT A COMPLAINT

[Resolved] Complete Savings / Complete Saveunauthorised deductions from my account

5
D Mar 08, 2017

A while ago I used to purchase a protein drink on-line from a Company called My Protein. Once the order had been placed a pop-up would appear to register for a Company that would allow you to get £10 off your next purchase with this Company. I tried to use the service but it never worked. Today I have just found out that they have been deducting £15 per month from my bank account since June 2016, so 10 month's ago.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • CompleteSaveUK.'s Response · Mar 18, 2017

    Hello David:

    I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [protected]@completesavings.co.uk.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope you contact me directly soon so I can resolve your query for you.

    Kind regards,
    Mary
    Complete Savings

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