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3.4 1725 Reviews

Complete Savings / Complete Save Complaints Summary

1049 Resolved
676 Unresolved
Our verdict: With a good resolution rate, Complete Savings / Complete Save generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Complete Savings / Complete Save reviews & complaints 1725

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Newest Complete Savings / Complete Save reviews & complaints

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8:47 pm EST
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Complete Savings / Complete Save unauthorized credit card charges

My name is Suradee and I'm Thai and not UK residence. My Citibank Credit Card number [protected] has been charged UKP 15 and I don't know what is it. Then I have checked in the website and found that there are a lot of complaints about false charge from your website. I never use your service and already informed Citibank about this unauthorized charge. I won't pay it and will never pay it. Please cancel this charge and I already cancelled the credit card you have charged and will never ever ever ever ever pay the UKP 15 you have charged.

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8:07 am EST
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Complete Savings / Complete Save unauthorised credit card payments

I have been charged £15 per month by this company for a service I did not knowingly sign up for. They have taken this money from my credit card without my authorisation. I have complained to the company via email today, asked them to cancel payments and I will be requesting a refund of monies taken. I have reported this action to my bank and have also asked them to ensure any further payments are cancelled.

I am at a loss, however, to know how their actions are legal. I note from numerous complainants on a range of sites that this company insists you have to actively ‘sign up' and complete their application forms to authorise payments. This is clearly not the case.

Has anyone else had success claiming back monies this company has taken without authorisation?

Helen R

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3:52 pm EST
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Complete Savings / Complete Save direct debit unauthorised

Hi

Just noticed tonight on my online banking that a 15 pound direct debit from complete saving has been taken from my account, Which I knew nothing about, looked online and read about the company and how many people had been scammed, we did not agree to anything or give our bank details. The worst thing I have looked back on how many payments they have taken and they have been taking out payments for 2 years totalling £360 for nothing.
I am cancelling the direct debit with the bank tomorrow and I want my money back, do I go to the police or can I claim back through my bank.

Thanks
Paul

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2:22 pm EST
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Complete Savings / Complete Save money taken from bank account without authorization

WLY* Complete Save have been taking money fraudulently from my credit card for the last 12 months, totaling over 150 £. Can't figure out how this company has got hold of my details but I can confirm that I have never signed any contract to join this company or received any emails or other documents from this company to prove it. I just discovered this fraud and I want my money refunded. Adele Perri

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Papalod
, GB
Mar 02, 2018 8:46 am EST
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WLY Complete save is a saver/discount operation that links to several online retailers They gets hold of your Credit Card details when purchasing Goods, Services or Travel. It offers Free bees & discounts on your next purchases if you tick the box. Call your Credit Card fraud department . They will ask you to destroy it & send a replacement, Some will refund you the full amount debited from your account. Amex did...

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3:42 pm EST

Complete Savings / Complete Save subscription fee

As like everyone else who has written on here. I to have been a victim of FRAUD...This so called Company has taken £15 a month since February this year to date amounting to £165.00. I shop online often but at No time was aware i was being scammed into paying this fee every month.
I have contacted them tonight to Cancel this monthly payment And i will be contacting my bank first thing tomorrow to get the Fraud time investigate this company.
If you can advise me in any way to Help me get my money back, It would be much APPRECIATED.

Mrs Mc CALLUM

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11:07 am EST
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Complete Savings / Complete Save taking money from my bank account!

On checking my bamk account I see that WLY*CompleteSave.co.uk, have been dippinmg inot it on a monthlky basis and taking either £15 ro £10 from it. I have NEVER signed anything concerning this company and being a 79 years old pensioner, cannot save anyuthing from my income. I need my money back! Failing that I am reporting these transaction to the police and the Finance Authority.

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j_n_r
, SA
Jan 28, 2018 11:50 pm EST

I just noticed that I have been paying for Wly *completesave.co.uk Eysins since 2016! I have never used this company. How can I get back the payment as soon as possible. I read in some comments that they make you wait and wait through tedious process. I get unauthorized payment for this every month.

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2:18 pm EST
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Complete Savings / Complete Save unauthorised debits from my credit card

I have had £15.00 a month taken from my credit card account since August. I do not know who this is. I have not signed anything and I have not given my details to anyone. The only place I used my card in the month in which it started was in Debenhams. They first took 99pence at the end of July then on the 3rd of each month they have taken £15.00. Can I claim this money back?

I would be grateful for any help with the above matter.

Many Thanks
Mrs J Squires

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Sara Emanuel
, US
Jan 29, 2018 8:15 am EST

HI, i would like to make a complaint about WLY COMPLETE SAVE.CO.UK. This company have been taking an unorthorized payment of 15.00pounds every month from my DEBENHAMS CREDIT CARD. I have NEVER signed up to subscribe to anything and this is obviously a scam. These payments have been taken out since last MAY 2017 and amount to 135.00 pounds all illegal. I usually pay my credit card payments every month in full so i did not notice this SCAM payment. I have stopped these payment from today after contacting DEBENHAMS .They are crediting me 3 MONTHS payments only but i expect the remaining 90.000 to be refunded? How do i go about getting the remaining money? Do i contact the police for this FRAUD company. Many thanks SARA

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Complete Savings / Complete Save
London, England, Greater London, GB
Feb 06, 2018 10:09 am EST

Hello Sara:

I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at mary@completesavings.co.uk .

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope you contact me directly soon so I can resolve your query for you.

Kind regards,
Mary
Complete Savings

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11:08 am EST
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Complete Savings / Complete Save unauthorized debit from my account

An unauthorized debit card charge of £15 was taken from my bank account for the last two months.
I haven't signed up for any discount programs.
Exact dates of debits are 01 Dec 2017 and 31 Oct 2017. And the description for thetransaction looks like INT'L ****** WLY*COMPLETESAVE.C EYSINS VIS.
A total of 30 pounds debited from my account.
Could you please help me to get this resolved.

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6:58 am EST
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Complete Savings / Complete Save unauthorized charges to bank account

Checking my last bank statement I have realized that, al least in one month, you have taken 15 pounds from my account. As far as I remember, only time I have heard about this company (Complete Savings), it was when I was purchasing a bus ticket, which it was an offer to get a discount next time I would buy a ticket. I never signed for a monthly service (which the "offer" did not mention).

I NEVER gave you my bank details, only my email.

I will go to my bank tomorrow to stop and cancel any further payments. And I want you reimburse me all my [censor] money.

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8:48 am EST
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Complete Savings / Complete Save deceitful service

In September I clicked on a link that offered money back on a train ticket I had purchased. I filled out my details however soon gave up on trying to redeem the offer as the process was long and drawn out. Since then you Complete Savings have made two monthly deductions of £15. I believe this company are being intentionally deceptive as it was not made clear that I would be charged monthly. In comparison to any other service in which you would pay a monthly subscription the details of a monthly bill were minimal if there at all.

I would like my money back as I have not benefited from being a member and believe your company has been unethical in the way it operates. I think evidence for this is the amount of people who have been unwittingly scammed out of there hard earned money.

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11:07 am EST
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Complete Savings / Complete Save monies taken without my permission from by bank

I have just read my bank statement and see £15 taken by the above named company. It seems this has happened to many other people and this Company needs to be stopped straight away.
I request an immediate refund and will go to my bank tomorrow.

I have recently bought a train ticket and used the tap facility for underground services in london last week. I think this seems to be this Company's modus operandi.

Please investigate

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4:52 pm EST

Complete Savings / Complete Save stealing £15 from my account!!

When I check my bank account I find that there are 15 pounds charged to my account yesterday by WLY complete save. I have never heard about it and surely didn't leave any information on its website. I google this case and find many people have the same condition as me. I'd like to ask for a refund and stop the further charge. £15 means a lot to me every month! Thank you very much!

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5:13 am EST
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Complete Savings / Complete Save unauthorized debit card charges

Wly Complete Savings has been taking unauthorized debit card charges of £15 a month for 21 months beginning in February 2016. Being such a nondescript amount I didn't notice that the money was being taken out until recently and after contacting my bank I found out that a total of £325 had been removed from my savings account.

This is fraud because I didn't give them my bank details, have never visited their website or received any emails to say that I was a member of the site. My bank will refund £195 and I have contacted Wly Complete Savings who have said they will refund the remaining £130.

I have found out that they got my details through National Express which had a pop up about saving money on my next journey. I didn't fill out any information but they still managed to get my details.

If anyone has been affected by the same company my advice is to contact your bank to cancel future transactions and give you a refund for some or all of the money. Then contact the company on their free customer services phone number [protected] ) to demand you get the rest of your money back. Be very firm with them and they will agree to refund 3 months worth then you can fill out a claim form for the remaining amount. You can also file a report with Action Fraud on their free number [protected]) to make sure that something gets done about this fraud.

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1:07 pm EST
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Complete Savings / Complete Save unauthorized payment deducted from my account

My husband was checking through our bank statement and noticed that £15 had been deducted from our joint account. I have absolutely no recollection of signing up to this company or anything like this and think it is all a scam.
It seems like this is something they do on a regular basis given the number of online complaints about similar incidents.
This company should be shut down!
Mrs Kettle

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Barry Kendall
, US
Nov 16, 2017 6:44 am EST

After paying 15 months membership fees of £15 without knowing it, I contacted Completesave. They were very cooperative and have given me a full refund as I did not use any of their discount services. They are obviously a bona fide company although I did not agree to the way they surreptitiously signed me up via the Trainline website. It has also taught me a salutary lesson and I shall check my statements more vigourously especially on small amounts.

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4:38 pm EST

Complete Savings / Complete Save unauthorised credit card charges

Have no idea what you do or anything about you but one thing i know is that you steal money from people like me £30 has been taken off of my account when i didn't approve of anything being taken off one time it was charged on the 9 October 2017 and the second time it was 9 November 2017 if i do not get my money back by next week i will be taking legal action.

Thank you

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9:50 am EST
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Complete Savings / Complete Save unauthorized credit card charges

Date: 03/11/2017
An unauthorized debit card charge of £15 was taken from my bank account due to registering for a discount on my next train journey following a link on trainline.com. No mention of a charge for the 'service' was mentioned while registering.
I was unaware I had signed up for these monthly charges and feel scammed.
I expect a full refund of £15 from the company that charged my card (WLY CompleteSavings).

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3:51 pm EST
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Complete Savings / Complete Save stealing £15 mth from me

Why have you been stealing money from my account for over 2yrs! I did not authorise or request or sign up to this! I want my money back you thieves! I am ill & on benefits, I cannot afford this theft from my bank! Fraud team will be notified - this is theft. I slso wsnt to know what right you have to access my account, I am not a business. I am chronically sick, disabled & on benefits! I request an urgent & full refund to my account of all money taken as no authorisation was given or intimated! This is pure & simple theft &/or fraud. Request you contact me urgently to tell me how you intend to proceed with regard to this matter

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8:43 am EDT
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Complete Savings / Complete Save been charged £31 without authorization over the past 3-4 months.

In July I bought a Pop Figure from their official site. I then signed up to get £20 back from the purchase. This amount was in my account within a week. I then got charged £1 a day before this amount was deposited into my account. Then on the 4th of September I was charged £15, I didn't notice this until today when I was charged another £15 on the 3rd of November.

I need a full refund since I did not give authorization for this company to take money from my account. I don't earn a lot of money and this amount being taken from me has a big impact. If this money isn't transferred back into my account I will take legal action.

Thank You,
Hadyn

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4:14 am EDT
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Complete Savings / Complete Save Mrs Catherine Williams

This company has taken £15.00 from our bank account on 23/09/17 and also on 23/08/17 without my permission or knowledge.
I have googled the company and it seems they are well known for taking these type of payment from people.
I have no idea why they are charging me.
Please can you help us with a refund of the £30 which I cannot afford to lose to this company.
Thanks loads Cath Williams
[protected]

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Peggy0707
, US
Nov 05, 2017 2:25 pm EST
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Hi I have just noticed that you have been taking £15 a month from my bank account since 06/07/2015, I have not signed up for anything and Would like my £420 back that you have taken from me or I will be taking this a lot further, thanks look forward to hearing from you ASAP

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7:07 pm EDT
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Complete Savings / Complete Save unauthorised credit card charges

Ref: My NZ Visa card [protected]

Charges of £15 were made on 17th of Jun, July, Aug, Sept and Oct, total £75, without authority. This Swiss company appears to have been the subject of previous complaints to you.

Your assistance in obtaining a refund and preventing further charges would be appreciated.

Many thanks in anticipation,

Nicholas Wood, [protected]@xtra.co.nz

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Complete Savings / Complete Save In-depth Review

Overview of Complete Savings: Complete Savings is a membership program that offers a range of benefits and savings opportunities to its members. It provides access to exclusive discounts, cashback offers, and other perks.

Membership Benefits and Features: Complete Savings offers a variety of benefits and features to its members. These include cashback rewards on purchases made through partner retailers, discounted gift cards, travel discounts, and access to a personal savings dashboard.

Customer Service and Support: Complete Savings prides itself on providing excellent customer service and support. They have a dedicated customer service team available to assist members with any questions or concerns they may have. The team can be reached via phone, email, or live chat.

Transparency and Trustworthiness: Complete Savings is committed to transparency and trustworthiness. They provide clear information about their membership program, including the terms and conditions, privacy policy, and how to cancel membership if desired. They also have a Trustpilot rating and display user reviews on their website.

Membership Costs and Savings: Complete Savings offers a 30-day free trial for new members, after which there is a monthly membership fee. The savings and discounts available through the program can vary depending on the individual's shopping habits and usage of the program.

Ease of Use and Accessibility: Complete Savings is designed to be user-friendly and accessible. The website is easy to navigate, and members can access their account and savings dashboard from any device with internet access.

Complaints and Resolutions: Complete Savings takes complaints seriously and aims to resolve them promptly. They have a dedicated complaints team that can be contacted to address any issues or concerns that may arise.

Additional Services and Partnerships: In addition to the core membership benefits, Complete Savings offers additional services and partnerships. These may include discounted travel insurance, access to exclusive events, and partnerships with other companies to provide even more savings opportunities.

User Reviews and Testimonials: Complete Savings displays user reviews and testimonials on their website, allowing potential members to see the experiences of others. This can help users make an informed decision about whether to join the program.

Conclusion and Recommendation: Overall, Complete Savings offers a range of benefits and savings opportunities to its members. The program is user-friendly, and the customer service and support are excellent. However, it is important for potential members to carefully consider their shopping habits and usage of the program to determine if the membership costs and savings potential align with their needs and preferences.

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Complete Savings / Complete Save contacts

Phone number

800 389 6960

Website

www.completesavings.co.uk/frequently-asked-questions

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