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Comcast / Xfinity / 1st time customer who ordered self help kit

1 United States

I ordered Xfinity service with the self help kit package..when I was setting up, followed the instructions with no problem..turned the gateway on..online light was off..called the 1800 and I was told that a technician should check the wirings in the house because the last time that an Xfinity service was used in the house that I just rented was a year ago..why would Xfinity even offer self help kit when they just want to add $60 (technician fee I guess) in the first place..first impression last and I'm not impressed with Xfinity service right now..just take out the self help kit on your website and just have a technician go out and setup the equipment..you just wasted my time when I could have made an appt a long time ago..

Ro
Dec 14, 2018

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