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Coles Supermarketsundelivered goods

About online Coles(flybuys ID: [protected]), my order [protected] is undelivered, but the order information changed from undelivered to delivered(Wednesday 05 December, 6:00am - to 8:00am). The driver first delivered goods at 5am which showed in order information. But he did not leave any goods in front of the door.
I send enquiry to online.[protected]@contact.online.coles.com.au.
Jai of Coles Online Customer Care said he has contacted with the driver. And I send another enquiry to online.customercare. Harpreet of Coles Online Customer Care said I should contact with others.

Hope a refund or give me the goods.

Thank you very much!

Dec 09, 2018

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