Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Coach Outlet Online



Complaint Rating:  97 % with 34 votes
97% 34
Contact information:
Please beware of this site:
It's a SCAM!

I feel for this because it looks exactly like the official Coach store online.

I bought a cross body bag but then I had a second thought to cancel the order. I tried to find a number to call but couldn't find it in the order confirmation email. And when I tried to track the order, the link led me to a suspicious site. I noticed a misspelled word "Ususally please allow 1 week delivery". I was lucky that I wasn't charged right away because apparently I put a different billing address (I just moved to another state).

Coach Outlet Online

Complaint comments Comments (25) Complaint country China Complaint category Clothing, Shoes & Acc


Sort by: Date | Rating
N  23rd of Nov, 2010 by    0 Votes
DON'T BUY from www.outlets-coachoutllet.com, it's a fake Coach outlet. there is no contact number or information in the web site. The 3rd party: visamasterpay.com processes the credit card payment via ECPSS is a scammer as well. Email to them to cancel the order soon after I submit the order, they just ignored all the email request.
N  14th of Jun, 2011 by    0 Votes
http://www.discountcoach-online.com is a scam! They charged me $136.51 and I have emailed them several times and they will not reply. I have never received the items and they won't refund my money. Don't order from them, it's all a scam!!
N  5th of Dec, 2011 by    0 Votes
OMG! I just order from them last week. I am sooo scared I am guna loose my money. I will I never did.
A  5th of Dec, 2011 by    0 Votes
If this is for reals I am out of luck...there is nothing we can do? I think there site should be shut down. No wonder they email me and tell me they didn't have the purse or wallet I wanted.
N  14th of Mar, 2012 by    0 Votes
i have the same problem with the same e-mail u have listed and i cant get ahold of them!!
N  31st of Mar, 2012 by    0 Votes
do not buy anything this website. coachstoreoutlet-online.com its a SCAM, their associated with the coach. I've become stupid and purchades a bag, their very good in counterfitting, the bag is FAKE!!! ive learned my lesson..
N  31st of Mar, 2012 by    0 Votes
do not buy anything this website coachstoreoutle-online.com, their not associated with the COACH, i become a victim of their scam!!!
N  31st of Mar, 2012 by    -1 Votes
N  12th of Jun, 2012 by    0 Votes
I ordered from them and they sent me the wrong bag. They keep telling me to just keep it or sell it and will not offer me another bag or a refund! The first one is the bag I ordered and the second is the bag I got. They tell me it is the correct bad and that item do not alway look in person the way they do online! This is clearly NOT the same bag.
N  7th of Jul, 2012 by    0 Votes
I'm a victim as well.I feel like someone just rob me.I'm so disappointed in the purse i order.Never again will i order from the coach outlet.com
N  9th of Jan, 2013 by    0 Votes
Do not order anything from coachoutletshop online. My card was debited by Opaquesworld A S-NE Beijing CH
and I definitely received an expensive Fake. You an tell be looking at, however I decided to use anyone and in one week the lining started fraying and split. I contacted the sender, coachoutletshopp@gmail.com and they insist this products are real and will not
refund money. Don't get ripped off like I did, Go to a coach outlet store..
A  27th of Sep, 2015 by    0 Votes
They almost got me tonight but Citi card would not let the charge go through...thank you Citi bank
A  26th of Dec, 2015 by    -1 Votes
I'm another one that got scammed by these cheap Chinese imitations. Why arent governments doing something about them. When I ordered them it came up as unsuccessful in the payment so I tried again...same thing so I was surprised and pissed off when 4 bags arrived 2 of each! One has a zipper that doesn't work which you can tell by just looking at it. They look cheap. I managed to get in contact with them by using a different email address and they said to give them my bank details and they will credit me a refund. I'm scared to give them that again although they already have it.
N  14th of Jul, 2016 by    0 Votes
This company and website has been shut down by coach.com, I just put a dispute to my credit card, hopefully they can refund me the amount!
N  28th of Sep, 2016 by    0 Votes
outlet@limitshops.com This sit looks authentic for COACH...I bought 4 bags and only received one...they are counterfeit cheap bags. I cannot get through to them on line and a review on line from me will not post. I emailed several time and asked for a refund and they said it would 6-8 weeks...I replied by saying you took my money immediately so refune it now! No such thing! SCAMED! Who do we contact aout this?????
N  28th of Sep, 2016 by    0 Votes
outlet@limitshops.com This site looks authentic for COACH...I bought 4 bags and only received one...they are counterfeit cheap bags. I cannot get through to them on line and a review on line from me will not post. I emailed several times and asked for a refund and they said it would take 6-8 weeks...I replied by saying you took my money immediately so refund it now and haven't heard back from them! SCAMED! Who do we contact about this?????
N  22nd of Nov, 2016 by    +1 Votes
there is no contact #. no "track my order". tons of easily misspelled words. I know I suck @ spelling to but my 7 y/o can spell it right.
A  19th of Dec, 2016 by    0 Votes
Smh I just became a victim to the same thing you all are saying! I'm so pissed!! My bank said I'll have my money back in 7-10 days. Did any of y'all get your money back? Did they hack in your account and take more out?
N  26th of Dec, 2016 by    0 Votes
I wish I found this site before I became another one of their victims. Why are they not shut down. I sent so many emails and requested that my order be cancelled and my money be refunded but they haven't responded. My credit card company said the person who took the payment or money from my credit card was in Switzerland. Got a letter today from my credit card company and I have to fill it out. Today also I received and email that said they could not refund my money because they already shipped my order. Oh and get this It was shipped from China. What do we do? Will my credit card company still help? I am not pay for fake purses if I wanted to do that I would of gone to Walmart or something. I feel like crap I hate when people do this to hard working families that only have one income. I just can't believe they are still doing this and getting away with it. I never received any email confirmation for my purchase, shipping confirmation anything from these a######s. I just want my money back. Has anyone been able to get their money back from them?
N  21st of Jan, 2017 by    0 Votes
@chevygirl I got one of their bags as well. I feel so stupid thinking I could get a bag at that price. I have been trying and trying to find a number and I come up with NOTHING. I didn't get a conf# nor did I get an email from them about my bag. I ordered the bag on Jan 18, 2017. My daughter told me not to do it but I did it anyway. I could have just gone to the outlet. I only live 45 mins away. Thanks for the outstanding information. I just hope I'm to get my money back from them. This is how it read on my statement: CHENGDU TEETH TECH LTD. I'm just hurt. I feel the same way we work hard for our money and people just try anything. If I do get my money back they will not hear from me AGAIN!!! THANK YOU SO VERY MUCH FOR THIS INFORMATION.
N  14th of Jan, 2017 by    0 Votes
I ordered from coachoutlet.us.com thinking it was a real coach website. Everything on the website looked real. It took weeks for me to get my order in. I kept messaging them asking for updates and when I did get an update it showed it was shipping from China. I got suspicious then but held out hope until my item arrived and it's clearly a knockoff. I would never spend this amount of money on a fake item. I just messaged them asking to return it for a refund so I'll see what they say. I should've known better when there was only one option for shipping and it was expensive.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Coach Logo Coach
Customer Care Service
516 West 34th Street
New York
New York
United States - 10001
+1 800 444 XXXX
+1 212 629 XXXX
View Full Information
Contact Us

Reply to