Menu
Citizens Bank
Citizens Bank Customer Service Phone, Email, Contacts

Citizens Bank
reviews & complaints

www.citizensbank.com
www.citizensbank.com

Learn how the rating is calculated

1.6 399 Reviews

Citizens Bank Complaints Summary

55 Resolved
344 Unresolved
Our verdict: With Citizens Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Citizens Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Citizens Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citizens Bank reviews & complaints 399

Sort by:

Newest Citizens Bank reviews & complaints

ComplaintsBoard
T
10:31 pm EDT

Citizens Bank deposits

On March 27, 2017, I made a cash deposit into my account. I could not make the deposit at the Hermitage, PA branch as the ATM there indicated that service was unavailable. I proceeded to a nearby bank with an ATM and made the deposit there. On March 30, 2017, I noticed that I was charged a fee for making the deposit there which was not disclosed. Further, Citizens put a hold on the funds for 6 Business days until April 3, 2017. I could see this being a valid action if it was a check deposit, but it was not. This has been a recurring problem with Citizens. Since the bank has discontinued circle gold checking, fees for everything, and interest rates at 0.01%, I am seriously starting to shop for other banks that provide better services.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
A
6:14 pm EDT

Citizens Bank atm's

Why Don't your atm machines warn you of any fee's on screen like most of them when you use them. Like for instance, I used one of your atm's to check my balance only. When I got home to check my account's online, I noticed that there was a $2.00 charge on my account. I know my bank will reimburse
for the charge, but that is not the point. Had I known of the charged I would have walked away.

Disappointed Consumer.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
F
1:30 pm EST

Citizens Bank checking account

It is always inconvenient when you deposit a check and theres a hold on your money. Thats why I love that you can simply tell the associate "I would like to cash & deposit" my check. Because then they cash it out and put it in your account theres no hold on it. Today, I went to a new associate I guess she new there, thats what the guy said, and this lady puts a hold on my money despite I gave her verbal instructions to do the way I've always done for years to avoid a hold on my funds. Then when I call to get this rectified, she wants to get an attitude. Ok, if your going into this bank in Philly on Spring Garden, then you should know theres only 3 staff in there thats nice and treat you with courtesy, the rest are pure rude, and next time I know if its someone that has never helped me before, they wont be helping me period. I need someone who knows what they're doing. Oh I forgot to say how I asked her questions that she didnt even know the answers to!

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
U
1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank fraud that was never solved

I had fraud on my account november 2016. It is now about to be march 2017. All the branches from citizens bank lied to me about the fraud has been submitted. So now it has been given to dda and they are saying I have to pay this money back. I refuse to pay back money that was stolen from me while they claimed my account was frozen! Then they said it never was frozen when I have the document in hand stating it would be during the time this is supposed to be handled. Can someone please tell me how I can proceed to get this taken care of because even the recovery center at citizens said I have to pay for what somewhat did to my account. I am absolutely livid.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
W
11:19 am EST

Citizens Bank overdraft fees, dishonest, manipulative..

I was enrolled in overdraft protection. On the 6th (of Feb.) I made 2 paypal payments. On the 8th I withdrew $20 at the ATM, then got gas in my car (leaving an available balance of about $70) Then later that day (purposefully in this order) I ordered heating oil, knowing I would get an overdraft fee, but was okay with that because there was a blizzard coming so I wanted to make sure oil was there before I put more money in the bank. I have receipts / documentation of all of these things with the time and dates.
When I looked at my bank statement I had 4 overdrafts for the 2 paypal charges on the 6th and ATM, gas on the 8th, listed along with the oil as being charged on the 9th. No overdraft for the oil. Makes no sense and is obviously manipulated to take 4 instead of 1 overdraft. They always say as soon as you use the card it puts a hold and the money becomes unavailable, except for when they can hold off and charge more overdrafts evidently. I have the receipts, time, dates and in what order. They clearly lie. They've just been sued again for violating the tcpa act, got to make up the loss somehow. This bank does not care about their customers at all. They then hit me with a $30 service charge. All of this taken from (clearly labeled) child support money that was deposited. The absolute lowest of the lows. They should be put out of business and sued again for how they're manipulating bank accounts. If there's a lawyer out there that wants to take them on, I'm in, with many other people, I'm sure, just look at their reputation online.
I literally do not trust these people with my money now. I feel like everyday I don't know what I'll see when I look at my bank account.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
S
2:52 pm EST

Citizens Bank mortgage application

Citizens bank total team was incompetent. They asked for mountains of information which was provided. The loan officer was new and totally incompetent, the loan processer did not return calls for days. The district manager consistently said she would call back - and didn't. Regional manager never ever returned a call. These people should be put out of business. Never ever use these people.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
T
3:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank citizens bank will not release my money

hello my name is Theresa stereo owner of AC Roofing
we are still having a huge issue with citizens bank they still will not release my money Jeff will not talk to us first they said the checks have cleared now there saying they didn't and making up stories the checks was deposited on nov 28 2016 and DEC 6 2016 so how could these checks not clear. We also have statement from the bank from where the checks came from and they produced evidence that the founds was available and have cleared and tooken out of the customers account the bank and everyone we speak with from citizens customer service are giving different stories. i have spook to several ppl with citizens bank and not one could give me the info that i need there just tell me there sorry and that each person i talked to missed informed me.i dont like to be lied to . i have a lot money in the bank I need help if you can please call me at [protected]

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
B
4:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank I am complaining about how I had a issue with my account and how it was handled

On November 23 I checked my account and it provided me with the wrong balance.i was in a hurry that I didn't have time to make sure it was correct so I made sure everything that was suppose to go thru went thru so I rented a movie and my account for the rest of the week did not provide me with the correct info.so when I was able to find out what was going on i have inquire some overdraft fees.they lady I talk to on the phone discover that my movie rental reimbursed and the hulu charge is what caused it to go over.i explained that on my end it went thru and if I new that my account went in the negative by and dollar I would of hurried and put that dollar in however I was not sure what was the correct balance cause my account kept on giving me different balances.the lady was able to take care of the 35 overdraft fee but she was not able to take care of the 30 dollar fee that I kept getting charged with.so I talk to her supervisor and he just treated me like I don't know how to keep track of my balances.so I went into the bank and the guy there treated me the same way and then he start to check if there was a computer problem and my girlfriend has been having a problem with her account adding up slowly and she told the guy that and he said did u report the problem.and my girl said yes many times however no one is taking it seriously to attempt to fix it. I don't appreciate how we was treated and it should of been handled better.i need a bank I can trust and that don't give me a hassle to fix a issue.im very disappointed and I need a better solution to these fees I was charged with.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
S
8:17 am EST

Citizens Bank checking account fees

My husband used my account this month thinking our car insurance had already come out when it had not. So on 11/22 it came out (never comes out on the same day) and over drafted my account by around 40. On 11/23 my check was direct deposited. I called to see if I could have the fee removed and I was told no because I had a fee removal in March. I understand you are entitled to one a year. As you can see from my extensive history of banking with you I generally overdraft my account once a year with the occasional exception. I fail to understand after allowing you to manage my money for 30+ years you cannot make an exception for this situation. Last year I received a small check because your bank had been found guilty of charging illegal fees, yet I still stayed with this bank. There are banks out there that offer grace periods and exceptions so after all this time, if you can help me, I guess I will need to move my business elsewhere. I am very disappointed in the treatment I received today when I called. I have only stayed with this bank out of convenience, but I will go where I can be treated with respect and have an understanding that people make mistakes sometimes.

Read full review of Citizens Bank and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 27, 2016 2:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

There are many banks that don't allow reversals at all, regardless of history. You were allowed a free overdraft reversal as you are utilizing a specific bank. You have no right to request anything else and this is your error, and your error, alone.

ComplaintsBoard
M
7:48 am EDT

Citizens Bank savings account

This bank is ridiculous. They charged me $4.99 because my savings account balance was $ 100.00 for 15 hours. I had withdrawn $400.00 yesterday and transferred it back from my checking this morning. I contacted customer service and they responded with no care in the world. I will now have to take time out of my busy work schedule to withdraw all of my money to close these darn accounts. As it is, my Credit Union has better interest rates for savings ?!?!? Please avoid Citizens bank at all costs as they will nickel and dime you to death if you do not play their games. Their e-mail customer service additionally never works. I have tried to submit a form 11 times already an instead had to wait on hold for 4 1/2 minutes to receive NO customer service. Citizens Bank is a horrible business who does not care about their customers. I should have closed it a couple of months ago when I originally started to withdraw my savings to deposit it into my Credit Union account.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
M
7:34 am EDT

Citizens Bank checking/savings products

This bank is ridiculous. They charged me $4.99 because my savings account balance was $ 100.00 for 15 hours. I had withdrawn $400.00 yesterday and transferred it back from my checking this morning. I contacted customer service and they responded with no care in the world. I will now have to take time out of my busy work schedule to withdraw all of my money to close these darn accounts. As it is, my Credit Union has better interest rates for savings ?!?!? Please avoid Citizens bank at all costs as they will nickel and dime you to death if you do not play their games. Their e-mail customer service additionally never works. I have tried to submit a form 11 times already an instead had to wait on hold for 4 1/2 minutes to receive NO customer service. Citizens Bank is a horrible business who does not care about their customers.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
R
2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank can't get quarters

I went up to the teller and asked nicely for 4 rolls of quarters please he said sorry but I have no quarters, it has been a very busy day with all of our merchants coming in I have no more. I said really I come in her every week and have no problem he said well I don't have any today. This gentleman has never waited on me before and I know they have to go and get them from a back room, I feel he just didn't want to get them for me if my regular teller would have been there I would have had no problem. I have done my banking with them since they opened in Pa and was never once told they ran out of quarters or any other coins or bills. I have NEVER heard of a bank running out of money, I quests I better take out all of mine before I can't even get a dollar or a quarter.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
R
9:29 am EST

Citizens Bank overdraft fees

I had Citizen's Bank in 2008. I closed the account, due to relocation, and was told by the teller I only had a $1 pending charge (it was for USPS to have my mail forwarded) and that if I left $1 in the account the balance would be zero and the account would close automatically. Sure enough a month later I got statements from Citizen's saying I owed overdraft fees. They accumulated for months. I ended up having to declare bankruptcy (I was unemployed and had other debt). The overdraft fees were taken care of in the bankruptcy filing, but I was also placed on the Chex Systems list, meaning I couldn't open another bank account anywhere. All of this because a teller told me the wrong information, or because Citizens wanted the overdraft fees. Either hire someone who speaks better English or review your overdraft policy. It has been over 5 years and I am off the Chex System, but I refuse to ever use a bank again. I'm currently with a credit union and have been satisfied.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
R
12:00 pm EDT

Citizens Bank deposits

On october second i maid a deposit for 60, and the counter person that i don't now his name but he is a dude, put 30 in the deposit and i dint question it since am not good at math in my head..And now they are saying that his drawer was not over so there is no way i gave him 60 instead of 30...To day october 6 at 1225 to 1245 waiting for the manager that never showed up but was there and they said to me she will call you ### soon as she can...Am not a rich person to dis miss 30 dollars that went an disappear in the air...And the dude is new and there was this other older dude supervising him and he maid a mistake we are all humans . And they don't want to pull the cameras for me to see...How inconvenient

Read full review of Citizens Bank and 1 comment
Hide full review
1 comment
Add a comment
W
W
What's wrong with you?
Coldtown, US
Oct 07, 2015 10:18 am EDT

Did you bother to check your receipt? Or are you not good at reedin' too?

ComplaintsBoard
R
2:05 am EDT

Citizens Bank corruption, no more big banks!

Citizens Bank is corrupt and takes people's hard earned money. Talk about nickel and diming you to death! I asked them to please put a cap on my accounts so that if I don't have enough money in my checking account a transaction cannot be processed. They told me they couldn't do it! I always put the money back in immediately after the account has been over drawn and I always get a $35 charge. In the last 4 days, they have charged me $225 in over draft fees. Money has been really tight since my business closed and with all of the bills this month I was overdrawn by $350 but put the money back in a day later. They just kept on charging me! I called to complain but they didn't want to hear it. Banks used to be for the people. A safe place to put your money where you could gain interest. Now a days, there are so many banks popping up everywhere, and not only are interest rates on a savings account a joke but it actually costs me more to keep my money in a bank than without! No more big banks for me, either in a safe or in a local bank for my money from now on! Boycott Citizens Bank

Read full review of Citizens Bank and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ronald J. Heater
, US
Jan 27, 2016 5:29 pm EST

That is what is happening to me as well with overdrafts fees of $35.00 each... I am on my mothers account and I have my own checking and saving... I came out short on my checking account and my saving because they took from my saving to cover checking if it goes overdraft.. I had put the money back in from my mother and I was still charged $35.00 x 11 which came over $300.00... I just put two checks in today and I am afraid they may take more overdraft fees... Citizens Bank does not care and are awful...

ComplaintsBoard
R
2:20 pm EDT

Citizens Bank closed account being charged overdraft fees?

On Friday August 7th, 2015 I was told to pay overdraft fees(228.00) and once the credit for $39 for bounce fees was applied from the citizen's bank supervisor the account would be closed. Well 2 weeks later I checked the account to make sure it was closed and it's not. Instead, Citizen's bank reopened my account just to make it negative again and failed to notify me of these fees or transactions have occurred. I received no correspondence and I have day to day overdraft fees. Someone intentionally left my account open to have me incur further fees. I have tried to speak to several customer service supervisors and reps. After further review of the case and reading of notes mysteriously the supervisors are disconnected after I have been waiting 20-25 minutes to speak with one and then you are thrown back into the same pit of waiting and explaining to someone that can not assist you. Citizens bank is operating ILLEGALLY and they need to be disciplined. Small business owners can not afford this kind of set back. Sincerely Yolonda @ Marian's Thangs

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
T
3:46 pm EDT

Citizens Bank overdraft fees fraudently applied

I had a $4 overdraft transaction occur and they charged me $6. I reminded them that they have a $5 Overdraft Pass, they say it's the amount of the original transaction NOT the amount that is actually overdrafted! REALLY because that seems like a consumer disclosure violation. When I see "No Overdraft Fee on any overdraft transaction $5 or less" and they say that's my interpretation, I have to wonder just how much of a scam this bank really is. I've been a customer for more than a decade and can't believe the treatment I received while talking to a manager named Tom W. (who wouldn't give me his last name) nor would he transfer me to his manager. I'm filing a complaint with the BBB and with the Attorney General simply for principal!

Read full review of Citizens Bank and 10 comments
Hide full review
10 comments
Add a comment
J
J
Jacquetta Evans
, US
Nov 12, 2018 3:16 pm EST

they are not here to help. they only want to charge you fees. the supervisors are rude. the branch managers are also rude. I have had nothing but bad experiences with the bank ever since I opened an account. they NEVER let you cash a check, only deposit them. the website and app appears to be nice until it locks you out every other day.

Y
Y
Yolande Gething
, US
Oct 22, 2018 5:42 pm EDT

Good Day,

I opened a citizens bank account in 2007, I believe it was closed in 2012.

I moved back to South Africa in between this time, I would like to know what happened to the money I left in this account?

I called the bank help line and I keep getting transferred between departments. Then eventually I was cut off

Please assist

C
C
Charlia Butler
, US
Oct 21, 2018 2:06 pm EDT

C. butler -acct last 0339 is the account, 4312 Mulligan Way, Indianapolis, IN

A
A
Audrey Rose
, US
Sep 10, 2018 10:00 am EDT

RI Contact Center employee Jeffrey Bianco makes rude, Misogynistic comments to women colleagues about their looks and weight. Citizens Bank disciplines the women rather then Jeffrey Bianco. That is the kind of bank Citizens Bank is.

S
S
Shawn6789
, US
Aug 29, 2018 8:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told my stop payment was all set. Well the payment still came out. Made my account negative. Now i have fee after fee after fee. If i would have known it was not going to work i would not have done it

T
T
Tommy161616
, US
Aug 20, 2018 5:00 pm EDT

I deposited a check drawn from your bank and i do every week. My funds are avalible right away. Today after deposit i bought something then i tried to order food and got declined. Call customer service and was called an [censored] on a recored line. Is that how your bank opperates

L
L
Laura Nescola
, US
Aug 21, 2018 5:07 am EDT

gonna loose my house because citizens bank wont give me loan modification

S
S
Sandra Byrd
, US
Aug 15, 2018 7:41 am EDT

argued with me about one of his tellers. she deliberately sent checks to wrong address because of a previous issue with me.

A
A
Ang11
, US
Aug 15, 2018 1:33 am EDT

First off I went bank on Tuesday I saw some charges on my phone I needed to take care of I went to take care of them when I got to bank in McIntyre square there was a power outage in the area so they couldn't access computer they were the only bank open in my area so I asked what can I do to avoid overdraft fee lady told me bring it back

L
L
Laura Nescola
, US
Apr 21, 2018 12:50 pm EDT

can not get a loan modification at citizens bank employees very non complaint please help me laura nescola 6306 Forest Ave Parma ohio 44129 my phone number [protected]

ComplaintsBoard
E
12:37 pm EST

Citizens Bank The fedex truck almost drives over me

I was on my way off the bank, walking to go across the street, and the Fed Ex truck drove in fast next to me and I had to jump to the snow otherwise he would have gotten me with his truck. Time of the incident 1:26 PM today 3/4/15
My name is Elisa Ramirez, I live in Braintree and there is a lot of snow everywhere, but he should be careful, he could have hurt me really bad if I had not jump into the snow. That's a busy bank, there are always customers in and out the bank.
Thanks
Elisa Ramirez
21 Hall Ave apt 2
Braintree Ma 02184

Read full review of Citizens Bank and 10 comments
Hide full review
10 comments
Add a comment
J
J
Joe Gildea
Boston, US
Mar 08, 2011 2:33 am EST

My college-age daughter has an online account with Citizens. Their new charge of $4.99 per month when she dosn't use the account 5 times each month (she only used it 4 this last month) is absolutely nuts. I know they almost went under last summer - but the Scottish head wouldn't let the bank get taken over. Looks like they are on the edge - and it's time to get out.

D
D
Den j
Peoria, US
Feb 06, 2010 8:13 pm EST

Don't loan at this bank.. I was one month behind an had sent check in full payment, they never cash check an repo the truck, I had paid 10.000.00 of the loan, they never gave me a chance.

B
B
bankbandit
, US
Aug 13, 2009 7:34 pm EDT

Overdraft fees, through these tough times we have dipped into our overdraft and as soon as we hit .01 past zero. WHAM $39 fee $5 each overage and then they charge me interest on top of that. Shoot me I'm changing banks what a scam.

B
B
billiamhayden
Downingtown, US
Jun 07, 2012 1:50 am EDT

Foreign ATM or POS Fee - charged $3.00 to look at my account balance from a WAWA, then charged $3.00 to withdraw money from WAWA.

T
T
topdog613
Bridgeport, US
Jul 19, 2011 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Citizens bank just started charging atm fees. but did not send a letter to the customers ? they said it was in with the statement i did not see it. for the month of june they hit me with over $60. in fees.

C
C
Cmel71
Fall River, US
Oct 25, 2010 3:43 pm EDT

I have a personal line of credit from Citizens Bank. I set up online banking to mangage the account. They never update the account. I got a call saying I am past due but on the online banking screen it shows I am current not past due. What a horrible company !

N
N
Ned Kibbe
,
Apr 29, 2008 1:33 pm EDT

Please stop service and stop charging my bank account. There was a charge of 6.78 on 3/25. Please send me a confirmation number for the cancellation of service.
Sincerely,
Ned Kibbe

B
B
biabird
Sacramento, US
Apr 30, 2011 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well. If you owe the bank money, I understand that they will charge you. how about the bank telling you that you have a money market with no fee, just like a saving account. Then you let 3000us sit thinking I will go get it hen I need need. When you check it later you see it was all a lie and that they were charging you 51dollars a month for an account which brings you no return. There should be a law against that. Good thing I checked now because would i have waited a few years i would have been left with no money. They should be ashamed of themselves and if this is how they treat their costumers they definitely will go under water.

K
K
kfitzge01
Boston, US
Jul 14, 2010 12:39 pm EDT

This bank is awful! They go out of their way to find a way to over draw your account. I accidently made one payment to many and it overdrew my account by a single penny! That's it... All other charges were deducted and on hold... Instead Citizens ended up charging me 7 times on over drawn fee's that helped my account over draw from what it was a penny over drawn $37.01 to over $259.01. This bank goes out of it's way to find ways to charge you! STAY AWAY! BEWARE! This isn't a joke... The fee's they charged should of went through a day before and they held it back another day knowing the other charge was coming through... IT's HIGHWAY ROBBERY that the fed's allow... Please BOYCOTT Citizen's Bank...

S
S
sarapalin4us
Hilo, US
Feb 08, 2010 8:47 pm EST

have you ever danced with the devil in the pale moonlight?

ComplaintsBoard
M
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank humiliated

Hello, here is a brief description of my issue: today, as of Apr.21 I
went to CitizensBank's branch in Cambridge, MA, Harvard Sq. I wanted to
ask about fee refund since I overdrew my balance.I explained that I am
disabled and have some difficulties with concentration when dealing with
finances.I was humiliated, ignored, they made me wait for 40 min to talk
to the manager, and finally same person (E'atimad Rizk) called me in her office just to scream that she doesn't not want to talk to me
that she is going to close my account. Some banker next to her said that she was a manager, even so when I asked to talk to the manager in a first place she said that the manager is not available. I asked for her name and she got
hysterical, telling me that she doesn't want to talk to me and that because i used f word (i said I am sorry) but she said 'No!' and that i
need to leave or she calls the police.I asked for her name again, she
screamed that it's on her tag and that I need to leave.I said she can
call police if she needs too.She did.I was told I made her feel
uncomfortable and that I must never enter this branch or I will be
arrested.I hope the whole conflict is recorded by bank's camera's and am
sure I was treated badly. Though I am with this bank for 6 years, and
was never treated with anything by respect before.Also, what might be
helpful she kept saying she knows me.I never met her in my life.And I
thought she meant she saw me at the bank before.I have no idea what all
this was about.But what is worse that even so I was asking her and other
bankers to talk to the manager I never got too even so I spent there at
least an hour. All this is very very upsetting. Please advise.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
P
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank flood insurance policies

I have a mortgage with Citizens Bank.
When I first got the mortgage I was required to maintain flood insurance on the amount of the loan.

Shortly after the big floods in 2010 I was contacted by Citizens and told that now I had to maintain flood insurance for the 'replacement cost of my home' which is much higher then what I owe them on the mortgage amount.

The increase in Flood insurance premiums is now costing me over $1000 dollar more per year and rising.

I don't think it's right for Citizens to change their mortgage contract policies mid stream.

In 2010 my house got flooded real bad. I got over 9.5 ft of water damage meaning I had to completely re do my entire house.
Everything had to be ripped out from the foundation up. Everything except for the bare walls and roof. All outside siding had to be removed, all electrical, heating, a/c, furnace, domestic hot water system, all hard wood oak floors ripped up and replaced.. everything in the entire house including all appliances and furniture.

At that time I had a $150, 000 dollar policy for flood damage and EVERYTHING in the entire house was replaced without a problem for just $133, 000 so I do not understand why Citizens changed their policy on flood coverage requiring me to maintain a new policy for $250, 000 dollar coverage.

No One from Citizens bank underwriter department will talk to me in person about this situation. It just seems that they do not care what my concerns are and only their own.

Patrick Bonanno
Warwick, RI

Read full review of Citizens Bank
Hide full review

Citizens Bank In-depth Review

Overview: Citizens Bank is a well-established financial institution with a rich history and a strong commitment to its mission and values. With a wide range of banking products and services, they aim to meet the diverse needs of their customers.

Products and Services: Citizens Bank offers a comprehensive suite of banking products and services. From checking and savings accounts to loans, mortgages, credit cards, and investment and wealth management services, they have options to suit various financial goals and preferences.

Accessibility and Convenience: With numerous branch locations, Citizens Bank ensures easy access to their services. They also provide online and mobile banking options, allowing customers to manage their accounts conveniently. Additionally, their extensive ATM network and responsive customer service contribute to a seamless banking experience.

Interest Rates and Fees: Citizens Bank provides transparent information about their interest rates for different accounts and loans. Their fee structure is clearly outlined, ensuring customers are aware of any charges associated with their services.

Customer Experience: Opening an account with Citizens Bank is a hassle-free process, and their customer service is known for its quality and responsiveness. The online and mobile banking experience is user-friendly, with a well-designed website and mobile app that make managing finances effortless.

Security and Privacy: Citizens Bank prioritizes the security of customer information. They have implemented robust measures to protect data, including advanced online and mobile banking security features. Additionally, their fraud prevention and detection systems ensure a safe banking environment.

Reputation and Trustworthiness: Citizens Bank has built a strong reputation in the industry. Positive customer reviews and feedback attest to their commitment to customer satisfaction. They have also received awards and recognition for their services and comply with industry regulations.

Community Involvement: Citizens Bank demonstrates corporate social responsibility through various initiatives. They actively engage in philanthropic efforts and support local organizations through partnerships, contributing to the well-being of the communities they serve.

Financial Stability: Citizens Bank has consistently demonstrated financial stability, with strong performance and growth. Their ratings from credit agencies reflect their solid standing in the industry, ensuring customers can trust their financial services.

Pros and Cons: Citizens Bank's main strengths lie in their comprehensive range of products and services, excellent customer service, user-friendly online and mobile banking platforms, and commitment to security and privacy. However, they may face competition from other banks that offer more competitive interest rates or lower fees.

Conclusion: Overall, Citizens Bank is a reliable and customer-centric financial institution. Their wide range of products and services, convenient accessibility, strong security measures, and community involvement make them a suitable choice for individuals and businesses alike. However, customers seeking the best interest rates or lowest fees may want to compare options with competitors.

Final thoughts and considerations: When considering Citizens Bank, it is important to assess your specific banking needs and preferences. Whether you prioritize convenience, customer service, or financial stability, Citizens Bank offers a solid banking experience with a commitment to meeting the diverse needs of their customers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Citizens Bank customer service

Phone numbers

+1 (877) 360-2472 +1 (800) 922-9999 More phone numbers

Website

www.citizensbank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Citizens Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citizens Bank Customer Service. Initial Citizens Bank complaints should be directed to their team directly. You can find contact details for Citizens Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Citizens Bank. Discuss the issues you have had with Citizens Bank and work with their customer service team to find a resolution.