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Citifinancial / No response from them

1 United States Review updated:
Contact information:

Have tried to contact citifinancial for almost a week w/o getting through on their 1800phone number.

I have email access too, but no response to questions to my email address.

I guess I will have to send payments by post office overnight...? What is going on???? Not a happy customer and this is just the tip of the iceberg with Citifinancial Mortgage. We have other issues too.

Does anyone at Citifinancial really know anything?

I have concern for anyone wanting to finance with this corporation. If I hear from them today, or can get through to a representative, I will gladly change my remarks. Thanks

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  • Ch
      16th of Jun, 2008
    0 Votes

    I have been searching for others with the same issues that I have with CIti-Financial. I have a loan with them, secured by my home. We got behind on the payments and with our first mortgage. We were working with our mortgage company and stayed in contact with our local office to help resolve this. We got a repayment plan with our mortgage company and tried to work payment with our local Citi-Financial, the manager there was so rude and hateful and proceeded to tell my husband how she didn't have time for his bs and tired of his ###. She also refered to him by his brothers name. Well, he corrected her and stated he was not his brother and was not to be refered to as him. She actually slammed her hands on her desk and raised he hand at my husband. Well he walked out, she was so mad and if he would have sat there he feels should would have finished her swing and hit him. We tried to file a complaint no one would help. No ne can even provide a number or even name of the district manager, like its a big secret.
    Since this we have gotten current on the loan and able to walk into a different office to make our payments. Last week I received a letter from an attorney's office stating they are filing suit for a judgement against us on this loan. I spoke with the office and was informed since the payments were sporatic, they could get a judgement to secure payment. We got 3 payments behind(first time ever).
    Now all I am getting from their customer service is that I must contact the location. Now why should I put myself in harms way of walking into that office. I have never gone thru so many people to be told there is nothign I can do for you. Now I have left a message form their legal department. Now here is the big one, I had to change my number due to their harrassment and do not want them to have my current number. They called me daily, I still have all the messages on my old answerign machine, with time and dates...There are days I received two and three messages from their office.
    Are there any suggestions out there. My first thought is to get my papers in order and contact an attorney and file suit against the branch manager, employees and Citi-Financial.

  • Re
      17th of Jun, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is if not for you, best of luck. In all your endeavors.

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