Citifinancial Auto / Paying off loan/customer sevice
These are some of the most incompetent people I have ever dealt with. I have had my car loan with them for several years. I had it set up where my payment was automatically subtracted from my account every monthy. Before that I paid online or on the phone. I recently purchased a new car so I wanted to pay off my old car and get the title so I could sell it. Why would a company allow you to make payments online and on the phone but not pay it off that way?That makes no sense. In order to make the process easier I called them 3 times to get the EXACT payoff amount. I went and got a cashiers check and sent it in. I checked the account a week later and it said I still owed money. When I called them they quoted me an earlier payoff that was $80 more...though online it said $40.92 more. They apologized for the bad info. AGAIN, they couldn't take this amount over the phone or online. So I had to take time out of my work day and I sent the $40.92 through Western Union. So now it is paid off but I have to wait 5 days so they can send the title. The people barely speak English, they have been rude and uncooperative and a simple task like paying off a loan has been a nightmare. Just stay away from this company. They will make things alot harder than they are.
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