They have been stalling for nearly a year on paying a small claim with no explanation and many promises that the claim will be paid. They haven't denied it...it's simply gone into the system and no one can tell us why we haven't received a check. We've spent hours on the phone trying to get some action. We finally filed a complaint with the division of insurance and the company has already missed the first deadline to respond to the state and us. The claim is less than $200...the fine they are facing from the state is $500. Go figure. We've heard from others that Cigna Dental is HORRIBLE about this kind of thing. Tell your employer "no" if they want to switch to this plan.