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Church's Chicken / service sucks big time, as does the company itself

1 Roswell, New MexicoRoswell, NM, United States

Went to Church's chicken in Roswell, NM on 12/21/17 returning from picking up one of our dogs who had a tail amputated due a returning tumor on his tail. On way back stopped at their store at the south end to get 14 pieces of chicken for our dinner. Time is about 6:20pm. We were told it would be at least 20 minutes since they did not have enough chicken. What fast food restaurant does not have 14 pieces of chicken ready for sale at 6:20pm. So we left for the north store. When we got to the drive in there were three cars in front of us. The audio system was terrible; could hardly hear the attendant, so it was obvious they do not keep their equipment up to par. Put in our order, so seemed they could hear us OK. Took about 30 minutes to serve the three cars ahead of us; so much for fast food. Then when we got up to the window finally and after taking my credit card and charging it, they have the nerve now to tell us that they do not have the chicken to fulfill our order. THEY COULDN'T HAVE TOLD US THIS WHEN WE ORDERED??? When I very irritatedly told them I wanted my money back they walked away with the receipt and left us hanging. A call to the corporate office has gone ignored. Even though they have a good tasting fried chicken; stay away for this place since they care less about their customers.

Dec 28, 2017

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