We have been having a financial hardship. Our loan has one year left. I have always overpaid to make it even. Some months in the past years I have paid up to $900.00 a month just to stay ahead, in case times like these have fallen upon us. Well, last month I paid a payment short of the amount due by 75.00. I just didn't have the full amount.
They called me starting at 8:07 AM, and called my cell phone, my work phone, my husband's sister's (??) home phone, my husband's 87 yr old grandfather's phone, and the best yet...my neighbor's across the street and next door's phone.(how embarrassing) How is this legal?
My payment is due on the 12th. It was the 14th and they did receive a sort of payment. Now w/ internet, they can find out anything, it's scary, and someone needs to do something about it. I owed these ppl $75.00 . In my state of MASS, we have a 15 day grace period on all loans, so they cannot even charge me a late fee until after 15 days. This was 2 days. And not even a full paymet.
The guy on the phone wouldn't take my payment unless I gave him next month's along with it!! It wasnt due for another 28 days!! He told me I need to imagine what would happen if they came & repossessed the truck, then how would I like it?!!! Then he told me I shouldn't live above my means!! (Which I definitely do NOT) So I added up all the payments since last Dec & divided by 10 months (October) and on average I have paid them $444.63 per month. Guess what my payment is? ...$390.21.
He said that it doesn't matter. He was a TOTAL
A- hole!! The manager had no manners either.
I will NEVER EVER recommend Chrysler to anyone..EVER. I will never use them again. One yr left & I am DONE with them!!
There are way to many other banks out there to waste time & aggravation w/ a company that can't train their employees to have respect or manners with a customer.