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Chrysler Capitalauto loan

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Chrysler Capital was notified on Sunday January 8, 2017 that they made an error in credit reporting which caused my score to be reduced by 130 points. They advised that the December's payment will reflect as past due because the payment was processed on 12/31/16 (before the end of the month). I advised that I made the payment via western union on 12/29/16 and that no credit reporting should have occurred due to payment received by end of month. The agent I spoke with would not provide her name and proceeded to hang up on me. I called back and spoke with a supervisor by the name of Aaron. I confirmed that the loan reflected current online with next payment reflecting due on 1/31/17. He proceeded to advise that the loan was past due in the amount of $51.00 due to a $00.19 shortage on each payment upon loan origination. I advised that my single point of contact that I have been worming with gives me the total amount to pay each month and she advises me to pay $518. The supervisor also confirmed per the agent's notes in the system that this was the amount given and confirmed that the the agent had been giving incorrect information and that I paid according to the info given. He advised these amounts of $00.See the Top 10 Worst Complaints in Dallas, TX19 accrued interest and he asked me to pay $51 to cover this difference. I paid the amount and he then advised he would submit for a claim to be filed to amend the errors made to the credit. I was contacted by a female supervisor on Monday January 9, 2017 and advised that she listened to the call recordings and confirmed that I was correct in stating that the agent provided incorrect information and she advised that she would submit a claim to amend the credit. I contacted Chrysler Capital again January 11th 2017 and was advised by a female who stated she was over the complaints department. She advised that she was not going to be amending the credit due to a note she found from an agent advising that I would allegedly pay $515 (in which, said amount was not due). Each time I contact Chrysler I am given a different story however all supervisors confirmed that they verified via call recordings and agent notes in the system that I was provided incorrect information. I also spoke with Derek with the Head of President's office to no avail. Please assist in having this error corrected in order for me to avoid suffering long term reputational damage due to Chrysler Capital's mistake. I have never been late before. Chrysler Capital's phone number is [protected]. Please summon all call records and notation records.

Le
Jan 11, 2017
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Comments

  • Sa
      Feb 01, 2017

    Hi Lekyles, We’ll be happy to look into this issue for you. Please complete this form https://www.santanderconsumerusa.com/customers/share-your-experience and we’ll be able to contact you and attempt to resolve any issue you’re having. Thank you. –Santander Consumer USA Social Media Team

    0 Votes
  • Mi
      Feb 26, 2017

    File a law suite under the Fair Credit Reporting Act. Once they get fined $1000.00, they'll get it corrected

    0 Votes

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