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Christina Cosmetics / Cannot reach company

1 P.O. Box 3397Westlake Village, CA, United States Review updated:
Contact information:
Phone: 1-800-543-7207

I placed an online order through the website listed above, back in March 2015. With the membership there is automatic shipment of subsequent orders, and there is a supposed tab to choose how many months out you want the next shipment to be sent. I had put in the time of 6-12 months. I received another order recently, dated 5/22/2015 for the amount of $79.90. If you saw what you get for this amount you would laugh. I called their customer service number listed on the invoice, which states the hours they can be reached as 9-4 Pacific time. I left three messages throughout the first day, and the next day. The voicemail says they will return the call shortly. I did not have the money for $80.00 to be taken out of my account when this was sent. My husband was angry with me, and I promised to call the company and get it straightened out. Well, I cannot reach them. I want to cancel my membership, and if they don't answer soon...I will have to call the Attorney General office to file an official complaint.

Wi
Jun 7, 2015
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Comments

  • Ch
      29th of Jun, 2016
    0 Votes

    We are sorry to hear that you were having difficulty customizing your membership. We want to help you resolve this issue as soon as possible. You shouldn’t have been charged $79.90 if you only purchased one kit, however if you also purchased a spa kit they can also be customized to be shipped a different times as well, to make it more affordable. We encourage you to call our customer service number, so we can better assist you in this process. Our customer service line is 1.800.543.7207 and our business hours are Monday-Friday 9am-4pm (PST). We are located in California and you may have a different time zone if you are located I the Midwest or the East coast. We would love to hear from you and work with you to find a solution, have a great day! – Christina Cosmetics

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