Choice Hotels / unauthorized credit card charges

Hannibal, MO, United States

Stayed at Quality Inn and Suites in Hannibal MO - 10/13-10/14. Was told I arrived 'too late' so my room was marked a no show - this is directly from the email confirmation sent to me from Choice Hotels -

Guarantee Policy
Your room will be held until 7:00 AM the morning following your scheduled arrival date. If you do not arrive and do not cancel your reservation by the cancellation deadline, your credit card will be charged 1 night's stay plus tax.

We arrived at 3:40, so well before the 7am mark. They took both our points we used to book the room, and a week later a charge of $151 showed up on my debit card!!

Spoke to the GM, called Choice Hotels customer service line that had to speak to the GM, and they all refuse a refund of either charge when I was double charged for the same room!!

Oct 27, 2017

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