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Choice Home Warranty / no heat-no help

1 1090 King Georges Post RoadEdison, NJ 08837, United States Review updated:
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Jan 20, 2019 the coldest day of the year we had no heat. Choice told us it was not considered an emergency since they were a maintenance company .After nine hours they advised us they could not find someone to service us and we could have someone repair it but they had to call them to get approval. Company we found would not call the Choice since they said they don't work with any other company. We were without heat 24 hours Why take on a client if they have no one to service them. I believe they should reimburse us for what we paid out of pocket. $397.00

Ma
Jan 23, 2019
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Comments

  • Ci
      24th of Jan, 2019
    0 Votes

    Very disappointing experience with Choice! They approved our claim, I have an email document authorizing and approving the repair for furnace repair but 5 days later, no repair! 6 days in they sent another technition and 5 minutes later they denied the repair. No repair, no heat, no service for the money we paid. Terrible business practice! Are there any class action law suits pending? What they say they provide isn't what they deliver.

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