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Chipotle Mexican Grill / customer service

1 Nashua, NH, United States Review updated:

I got in my car and drove to the nearest Chipolte in Nashua, NH at 225 Daniel Webster HWY. I placed my order and paid for my burrito. I then asked the employee to cut it in half. He said no and gave an eye roll. I asked for the manager and asked him to cut my burrito in half. He said no. I then asked for a refund. He refunded

This restriction is not posted anywhere and staff couldn't state or show company policy that stated as much.

The time and energy I spent to support Chipolte and then get refusal for a seemingly normal request???? I won't be going back and I'll tell my friends and family to do the same.

Your company needs all the PR it can get. This was a no brainer.

  • Updated by Mikecoast, Nov 19, 2018

    What a waste of food.

Mi
Nov 19, 2018
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Comments

  • Su
      19th of Nov, 2018
    0 Votes

    Ask for a plastic knife and cut it yourself. I always kept plastic ware in my car in case the food employee forgets.

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