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Chili's Grill & Bar / birthday dinner

1 Plainfield, IL, United States

Good Evening. I would like to tell you of our experience at your location at 12740 S Rt 59 in Plainfield, Il this evening for my daughter's 10th birthday. My family of 5 arrived at 4:30 p.m. and were greeted and seated rather quickly. Our server was Christian and though he was very nice and pleasant it took him 10 minutes before he greeted us. We ordered our drinks and he began to walk away when I said "We would like to order some appetizers please" He said "Sure" and we ordered chips and guac and texas cheese fries. I also said that we were ready to place our order as well. It took 10-15 minutes to get our appetizers. As we waited almost 50 minutes for our meal. I noticed that a table that came in after us had ordered and had already received their food. I asked to speak to the manager (April) I explained that what had happened and that on top of all of that poor service my 6 oz steak came out with fries instead of broccoli. The server took my plate back and when he return all that they did was remove the fries and replaced the broccoli. The plate was smeared with steak sauce and at that point April was at our table talking to us telling me that we only waited 15 minutes from the time that the order was placed. I said that we had been sitting there for 50 minutes and she told me that I was not sitting there that long. I said "please do not tell me how long I have been sitting here. It is my daughter's birthday and the apps took forever, the meals came out 2 at a time for a party of 5 and there were only 6 tables in the whole place. the service was horrible, I rejected my meal because it was cold and the manager was argumentative with a customer. I can tell you that I have never been so angry at a place as to write corporate but felt this one deserved it. My daughter's birthday dinner was ruined and our experience was horrible to say the least. I apologize for this unfortunate email but I felt that you should know what is going on in your establishment. Sincerely, Sheri

May 21, 2018

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