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Chevron Texaco Consumer Connections


rudest people ever!

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Terrible Herst
Las Vegas, Nevada
United States
I went into a Chevron On April 16, 2009 and used my credit card to make a purchase. Later that evening I noticed they charged an autorization and was holding it. I was told it would be released in 3 days. Well almost a month later, they still had not removed it, so I was given a phone number where I was told to call and have them remove the hold on my card. When I called 1800-962-1223 to advise them of this, the rep that i was speaking to ws very rude and raised her voice telling me to take it up with my bank, when they were the ones that told me they would have to release it. I tried to explain this to the rep, but she kept over talking me and kept raising her voice. When i asked to speak to a supervisor, she told me no, and hung up on me! How rude. Then when I called back, I was told that no sup was available, he was on leave and it was just 4 ofthem in the office with no management available! Which is a lie. I work in a call center, and never have we treated our customers like I was treated, and I work in COLLECTIONS! They were very rude and could care less about the situation. I will no longer be using a Chevron or Texaco due to this, I dont care if the next gas station is 50 miles away, i will be damned if I ever go back there and deal with those people!
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Gas Stations


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N  9th of Jun, 2009 by    0 Votes
I would like to know why there are pople from India running these Chevron stores. I'm a foreigner my self but cant understand them. Chevron: Please put people in your stores that speak english. Also: be aware. Gas stations place a 24 hour hold on your card when you pay at the pump

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Customer Care Service
6001 Bollinger Canyon Rd
San Ramon
United States - 94583
+1 800 243 8766
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