Chase Bank / poor customer service at the snellville ga branch

Review updated:

Saturday March 19th, I went to the Snellville GA Chase branch. This is where I originally opened my account . The customer service level had dropped tremendously since I've been going to that branch. They are short staffed and instead of having people sign in or use a number system for customers to wait to see a CSR its supposed to be first come first served, needless to say it's hard to tell who was before whom depending on where you are seated. I had to wait 2 hours to get to see someone. This is very poor service indeed as one of the CSR's left before 2pm leaving one person to assist 5 people before closing time of 3:00pm. The experience hammer wondering if I need to do my banking else where.

Mar 19, 2016
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  • 00
      Mar 26, 2016

    Customer service is horrible at this branch. Has been declining for years. Extremely nosy clerks, lack of professionalism is astounding. Needs a complete staff overhaul. No longer do I trust my funds around these very shady characters.

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