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Chase Bank / JPMorgan Chase Bank / fraudulent charges

Someone hacked into my checking account. Charged over $150 in Apple/iTune charges. I reported them as soon as I saw them. Chase gave me a temporary refund as they investigated the charges. A week later they reversed the charges saying that I had previously made purchases in the past from Apple so they couldn't prove that they were not mine. I contacted Apple and they verified that they were not my charges. Sent me an email saying so. I sent that email to chases dispute department. After receiving that information from Apple that the charges were fraud, they still are denying me the refund. Now telling me that I didn't report the first fraudulent charge in time. I didn't notice the first charge until the other charges appeared. I have banked with Chase for YEARS. I have never had a problem until now and I am just DUMBFOUNDED that I have shown proof and they still refuse to refund me but yet have had no problem charging me hundreds of dollars of NSF FEES DUE TO THIS!!!

Kd
Jul 24, 2018

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