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Taking money from my account

Complaint Rating:  89 % with 93 votes
89% 93
Contact information:
CG Billing
United States
This company took money from my credit card without permission.
When I informed them about the transaction the site "CLAIMED" to cancel the transaction.
GUESS WHAT!!! They never returned the money. I have two (2) statements from them claiming the transaction is canceled but still I don't have my money back.
Don't use any company which uses CGBilling (CGBilling.com) to do their billing otherwise you could end up like me.
Complaint comments Comments (43) Complaint country United States Complaint category Credit Cards


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A  23rd of May, 2010 by    0 Votes
Cgbilling.com used my ATM to charge 30.19 for what I do not know. I cancelled the ATM and now $29.95 is showing up on my statement even after the ATM Card was cancelled.

Who is this?
N  27th of May, 2010 by    0 Votes
I have charges from this company too.. I am demanding my money back or I will report them to the New Jersey Attorney General as well as recourse the charges through my credit card company which will cost them money, just as it cost me time.
A  9th of Aug, 2010 by    0 Votes
Hi everyone, I used https://www.cgbilling.com for a site called http://xl-toons.com and I used this site for one day and the next day I cancel it from https://www.cgbilling.com and then two days later I get charged $34.95 I called https://www.cgbilling.com and I get a lady who tell me that the computer needed to get up dated and it is canceled and I have to wait 72 hours, and I am still waiting.
N  15th of Sep, 2010 by    0 Votes
me too they from my account very month 9.99, i dont known verything, some body help me
N  4th of Mar, 2011 by    0 Votes
I have to charges from cgbilling for 99.99 each which I did not authorize - I don't know what it is. when I called they told be to call back in 30 mins without even getting my name or any info - totally screwed up!!
A  7th of Jun, 2011 by    0 Votes
I have the same problem. They are legal pirates with official website. From me charged 39, 90 euros mouthly. They are cheking the card numbers if you are pay something with CREDIT CARD. They are hacking and cheating you are in dangerous. You must cancell oll your CREDIT CARD and contact pollice. they are caterpillar company. YOU ARE IN DANGER !!!
N  9th of Oct, 2011 by    0 Votes
I also have a problem with CGBilling.com. And would like to know why there has been a charged on my account for the last 3 months of the amount of $39.95, and a INTRNTL TRAN of $ .32 every month throw my CREDIT CARD Acount? And I did not Authorize this. Will somone please, help me and give me answer why this is hapening, thank you.
N  10th of Oct, 2011 by    0 Votes
I had the same problem. I contacted my bank and got my card blocked. They're getting the money back as well. Better call your bank and get a new credit card!!!
N  22nd of Nov, 2011 by    0 Votes

I'm sorry you are having problems with your payment. CG Billing works with many different websites and these problems are very rare but unfortunately sometimes they can occur for various reasons. We always strive to help clients with any issues regarding their payments. Please visit www.cgbilling.com where you can contact us directly via phone, web or email and we will do everything we can to make sure that any billing queries you may have are answered and any possible problem solved.
Kind Regards,

The CG Billing Team.
A  23rd of Nov, 2011 by    0 Votes
Wish i had checked this site before making payments through this company...I had a two day trial on a site and cancelled it through CGbilling within 12 hours, received my confirmation notification from them...All good...Nada, they procceeded to charge my credit card again after the trial period, i went back to them and they reckon i have to request a refund from the site i joined directly...This is wrong when i cancelled the subscription well inside the trial period criteria, i was also cancelling there authorisation to charge my credit card...Don't believe there statement above mine, what i'm saying is the response i got today from them...We're lucky here in New Zealand, we have a dedicated credit card fraud unit, who work full time on outfits like this...I will be approaching them today...
N  24th of Nov, 2011 by    -1 Votes
Normally when you cancel within the trial period there is no charge to your card. If one was made anyway you should of course get your money back. Unfortunately, without knowing what website it was or your details we cannot see exactly what the problem is here, but please send all this information to support@cgbilling.com and we will do everything we can to help you.

Thank You,

The CG Billing Team
N  24th of Nov, 2011 by    +1 Votes
my credit card statement came to me with a charge from cgbilling, com on it which i did not authorise my cc co. tells me i will have to cancel my card and get a new one this is a bunch of bull i have not been able to contact anyone at cgbilling.com i've never heared of this co.brohubwells
N  24th of Nov, 2011 by    +1 Votes
is there any help for a widows son? i need some answers soon bro hub
N  25th of Nov, 2011 by    0 Votes
The charge with the descriptor cgbilling.com is most likely from a purchase on a third part website for which we are the payment processor. We would never charge a card if there were no goods or services bought. You can search for the transaction details on our website: https://www.cgbilling.com/secure/findTransaction.html

How have you not been able to contact cgbilling.com? We are available by phone, email, web and fax and look forward to assist you in any way we can.

Kind Regards, The CG Billing Team
N  3rd of Dec, 2011 by    0 Votes

Cgbilling.com - Visa Credit Card Debit

An entry appeared on my Credit Card without my knowledge.
Details: 25NOV11 O/S Visa Retail P 21NOV
Cgbilling.com +34976362127IE
Foreign Amount IE 66.74
I am unable to trace this item. I want to explain Cgbilling who made the charge. Garry Rogers
A  4th of Dec, 2011 by    0 Votes
Don't know who they are. I have actually canceled 3 credit cards (all with the same credit card company) because these guys keep showing up randomly. I am each time, my credit card company calls them, the charges are actually fradulent and under a different name in there system. To me seems like a problem with this one credit card company as well since none of my other cards ever gets used. I am going to contact the credit card company again and this time permanently close all cards with them.
N  19th of Dec, 2011 by    0 Votes

Cgbilling.com - unauthorize from my account
dapthander schneeberger
6412 29th ave
United States
Phone: 2626571121

do not withdrawn any more money from my account i did not unauthorze the withdrawn, next withdrawn i will have call police and make out a report
N  31st of Jan, 2012 by    0 Votes
CG Billing Team -
You have also charged my account without authorization.

I have emailed cgbilling and have had NO response.
I've also called twice only to be on hold for 1 1/2 hours!! I got all the way to the next customer in line to speak with a representative, then got bumped back to #7 in line BOTH TIMES!

You are not available - I've been trying to contact anybody there at CG Billing since December 25, 2011.
N  1st of Feb, 2012 by    0 Votes
We do not charge cards without authorization. If the charge was made in error we will of course refund it.
You can search for the transaction details on our website: https://www.cgbilling.com/secure/findTransaction.html
I am sorry you have had trouble getting through to our support, we strive to answer all queries as quickly as possible.


Kind Regards, The CG Billing Team
A  9th of Feb, 2012 by    0 Votes
Similar experience with holding onthe phone and then getting bumped back. Will not contact by web form as I do not trust this phishing possibility.

So have asked our CC provider to investigate our dispute. I am leaning on it being a fraudulent operation. They show a Spanish telephone number in the CC billing entry.

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