Certegy Check Services — check decline
Thank you for taking the time to contact Best Buy in regards to the recent experiences you have had in our Hickory store location.
Best Buy has chosen to utilize an outside agency, Certegy, to guarantee the checks our customers present as payment. Sometimes Certegy is unable to guarantee a check because it falls outside their guidelines, and our management staff is not able to override this. Please be assured that this in no way reflects your credibility as a consumer. We appreciate your feedback and I will document your concerns into a formal complaint, which will be made available for upper management.
Best Wishes from Best Buy,
Helen and the Consumer Relations Team
Thank you for your response. I, too, intend to contact upper management at BestBuy about my June 16 and 17 experience at BestBuy in Hickory, NC. I spoke with a representative at Certegy on June 17 about the decline of my checks at BestBuy (Reference # [protected]) and for the representative at Certegy to tell me that my checks were declined because my 'PROFILE' fit the profile of a Fraudulent Check Writer, well, that goes way outside a company's guidelines. I have been doing business with BestBuy for over 10 years and my purchase history with them is extensive. I intend to seek advice and/or assistance from the State's Attorney General's office about this experience as well as submitting a complaint to the Better Business Bureau. A local area news station offers a Problem Solver Investigation hotline for matters of this nature and I intend to contact them. Something needs to be done about Certegy Check Services.
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