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Centerpoint Energy / non-email response

1 San Marcos, TX, United States Review updated:

It all started when I had to connect my gas service. It was on a Friday. I left a callback number for Centerpoint to use in order to gain access just 'outside' to connect the gas for the apt. they didnt call the contact. And left a note on door. Okay so I let it go. Called the company and they were to bring someone out on Monday. Okay, i dealt with it. Mind you it was 38 degrees outside. So that meant i couldnt stay in my apt for that weekened (but oh yea still paying rent). Anyway- but come Monday afternoon -no one has showed up and I made sure I had someone at my apartment waiting in 38 degree weather with no heater nothing!! I call Centerpoint and they said, 'no it's not to be hooked up till tuesday". Hell, no! I had to insist that customer rep told me Monday. She said ok well I will have to charge you . There's no way I told myself. I ended up getting the fee waived luckily and service got turned on that afternoon. Ok- I guess they did something right FOR NOW. so get this i did a bill payment to be withdrawn automatically on 2/5. My bill was due shortly after. It was 2/8 and nothing debited from my bank account. So I made a manual payment. I then sent an email to the company informing them to only charge my account once. Never received response. on 2/12 they charged my account twice. I sent another email and again no response. their quote: they will respond within 24 hours. DID NOT HAPPEN!!. they are money -hungry and i have pay to pay my bills too! dont get me started

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  • Ke
      13th of Apr, 2013
    0 Votes

    You should have paid your bill on time. It is not the gas companies fault you did not pay so they had to send out an emplyee who they paid to shut you off. Not to mention all of the other costs incured to shut you off. They did send out notice because the system does that automatically. This is your own fault dumb head.

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