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CenterPoint Energy / electricity

1 Lake Jackson, TX, United States

This morning at 1:30am our electricity went out -
The updates we were given did not add up and just STOPPED!
I called again and was told due to visibility and trees they could not do the repairs and would send out a 2 man crew in the morning.
It is now 9:00am still no electricity
I called again and there is no update from any crew according to the Rep.
Don't have any idea when a crew will be out!
I asked her to please check to see if the crew even knew they needed to come out and I was rudely told that they were very much aware of the customers with power outages.
So
1. The crew does not know
2. The crew is NOT doing their job
This is ridiculous that a home has to be without electric for this long with no information!

Tm
Sep 23, 2018

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