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CelluCity / Disgusting and very bad service!

1 South Africa

On the 31st July, 2006, I purchased a new contract with a company called ‘CELLUCITY’ at Century City Shopping Mall, Cape Town, for a cellular phone a NOKIA 6280. The cell phone was connected on the 2nd August and on the 3rd August I noticed a big leaf shaped shadow on the screen. We checked to see if we had made some mistake but realized that there was a fault with the phone. When we took the phone back, we were told that we must have broken the phone. I know that the phone was never abused as I never even had a chance to even put one telephone number on the phone as I was still using my old phone which I have had for 3 years and have never had a days problem with it. Anyhow Cellucity took the phone in and on the 8th August and sent it in to ‘VODACARE’ to have it checked. They tell me that it will cost US$70.00 to repair. I told ‘Cellucity’ that I have not done anything to the phone. They became rude and aggressive and did not want to help me any further. To this day, I still have no cell phone and feel that this sort of service in such a highly competitive world is disgusting and a very bad reflection on Nokia who should check out their distributors as they are causing them to loose business. Incidentally, I have also been threatened that I will be blacklisted if I don’t pay the contract which is for 2 years.

John, Cape Town, South Africa
CelluCity at Century City Shopping Mall, Cape Town


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