Cebu Pacificmissing baggage

I am complaining regarding on my missing baggage last Dec 23, 2016 Flight no. 5J15 DXB to Mla. I checked in my 2 baggage in Dubai but when I arrived in Mla it 1 missing.I was waiting at the baggage area for an hour and then I went to costumer service and give them the details even the photo about my luggage they just gave me an email add and number and promise to call me. I kept on calling and emailing them but I always got same answer that they are tracing it in Dubai. Almost 1 month and they told me that its not their responsibility and close the phone on my face after saying that.I'm very disappointed coz I'm travelling for more than 9 years and just now I encountered that kind of services.

Jan 29, 2017

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