Cebu Pacific Air review: wrongful charges 74

I paid my flight booking UFK37P and i did not receive my itinerary. My flight is scheduled on Nov 27, 2023 12:27am from Bali Indonesia to Manila Philippines. We paid it through Gcash last November 19, 2023 under the gcash number [protected].

My girlfriend and I have multiple booked flights with you guys. I contacted your support thru messenger. And everytime they they request a document and I complied, but still they never processed the request.

My Bookings was cancelled 2 days before the scheduled flight & my parents & cousins are already prepared and waiting for the departure date & also they have filed their leave of absence to their works .

I Nico C. Mojado mag baggage still missing on May 25 until now there is no update for my bag my email is mojadonico@gmail.com please what date today

If you add anything on your booking and you want to undo, there is no way to do so, you will ask to pay even with using the service or they wont check you in. Unfair and bad practice

the system has glitched and then i was shocked during the payment that it was doubled

Out of 5 of my purchase in CebPass. Only 4 successfully confirmed in my email.

Please solve this issue, the payment already deducted in my account, yet I have one missing purchase in my email. please refund this immediately. This is so unprofessional.

Date: Jan 16

Flight: 5J113

Why keep delaying?!

Change again and again

My travel Fund where forfeited amounting AED2083 as I cannot travel for 2 years. My sister is currently diagnosed with cancer and I'm taking care of her. I didn't travel for 2 years because of my situation.

When I check my travel funds it was forfeited on October 26, 2022

We have flight October 14,0755am at Roxas Airport. Our ticket was a roundtrip ticket(mnl-rxs, rxs-mnl). We been using online check in for several times and this timentour service messed up. You didnt notify us thru phone call or emails that we have to do the check-in Again after we added baggage. Its a horrible experience with your airlines.

I booked a flight online today (10/04/2022) in hutchgo.com with cebu pacific flight from tacloban to manila [protected] for 2 person but i only got incomplete details even the ticket has no booking reference. It is booking for 2 person but only got 1 ticket. Hoping you can help me on this matter. Please see Attachment

I was charged more than what they advertised. I paid for 27000php and was charged 451GBP which was supposed to be on 417GBP which is more than any currency conversion both in the past and present. They are stealing from customers by charging unfair conversion rate and didn't even include it in the invoice. Bunch of thieves.

I tried Rebooking my flight to see how much should I pay. However, I continued to click next and now I cannot go back to my original booking. And now I have to pay for the rebooked flight. It just feel unfair, they should at least Hold the flight for 24hours and cancel it, not force the customer to pay for it.

They never pay back my cancelled flight due to the lockdown that happened back in the philippines. Whenever i try to retrieve my booking detail it is gone.

The students have lost their wallet where the boarding passes are in.

Flights were cancelled by the airline. In the email you mentioned that FULL REFUND in the form of my payment method but it is not the way showed in your apps/website (baggage fee should not be deducted during the refund). 

NO one answer the call at Hong Kong Office Tickeing Office.

I would like to follow up on my lost baggage. My flight number is 5J853 today Dec 2, 2019. Zamboanga to Manila flight. My booking ref is EEPQVW. My lost baggage number is [protected]. It has been 3 hours and Cebu Pacific have not contacted me. My luggage is big dark green luggage with grey cloth covering. Thank u very much for helping

Sept 12 2019 Flight 5J966 Dvo-Mla delayed for 4 hours and the most decent thing your company can do is at least provide lunch for your passengers who have to suffer such inconvenience...

Rheane Joy Senangote
Booking Reference # OGJ69Q
7 March 2019 Ilo-Ceb Flight # DG6409 ETD: 0635H ETA: 0735H
8 March 2019 Ceb-Ilo Flight # 5J 164 ETD: 1455H ETA: 1545H

Email address: rjsenangote@gmail.com
Thank you very much!

this is about my refund.its hard to contact your call center hotline icalled many times but only machine operator answer so how can i get my refund my referrences #ilq2mb
flyt no. 5j370...please give me some
action..

supposed to arrived at 3pm in Manila, but arrived at 6+pm and missed my international flight at 7pm on Pal. spent 18k for rebooking. 😭

My suitcase was broken during transport even with fragile sticker attached the flight was from manila to sydney as was not broken on flight from tacloban to manila as i checked it

Luggage was found broken as seen in the belt.

Suitcase broken

March 15 2019 - around 730-8am
naiwan kami ng flight namin without knowing. supposedly nasa tapat kami ng designated gate samin and 730am we approached the gate personnel. ang sabi samin wala pa daw ng flight namin. tapos 8am we asked again the info desk ang sabi kanina pa nakaalis!

should i say make face

Tapos Pina proceed kami sa ticketing office without any notice na booking of new flights na pala ang mangyayari. We waited for 1 hr bago na assist. and one thing, my attitude ang mga personnel nyo sa ticketing office nyo. someone making face while we are complaining, and nkatingin siya samin. Paanong training /seminar ba meron kau regarding sa behavior towards your clients?

This was happen last feb. 17, 2019 one is deducted thru Paypal and thru my visa card

Hi, i flew from Manila-Hong Kong Yesterday morning December 31, 2018, via 5J 272 and one of my 3 lugguage that i checked in did not arrived with my flight. Please help me retreive my bag .
Im worried about the stuff i have inside since they are gifts from my friends.

This is not a complaint but an inquiry if you have future plans of having a cebu-tagbilaran-cebu route? It would be a great alternative to taking tje fast ferry especially when sea conditions are bad.. thank you

by far the worst customer care service by phone I have ever experienced.

changing a booking reservation due to not being able to complete it online took approximately 30 minutes by phone due to the agents lack of information and continuingly repeating herself.

worst customer service. will not recommend to anyone!

Please help us to report this agency. They are posting sales ticket for Cebu Pacific but after we send the money, they sent us the itenerary but its not valid. Please click the link so you can see the agency in facebook. THe name of the agency is EUN HAN TRAVEL IN ZAMBOANGA CITY. PLEASE HELP THANKZ
https://m.facebook.com/EunHanTravel.com.ph/

I tried to book a flight with my Mastercard Platinum, what is a higher level than Mastercard Gold. I could not do the payment.
I used my VISA GOLD afterwards, and then I could book my flight.

Does Cebu Pacific not accept Mastercard Platinum ?

Please reply to louis.wyns@gmail.com

Dear Cebu Pacific,

I've been book the ticket to my friend this morning ( 12-April-2017) but coud'nt get the itinerary and confirmation status. Already deduct to my account the payment. Please kindly advise.

Passenger Name: Augusto Gozon
Date Of Flight : May 12, 2017
Manila to Kuala Lumpur
Kuala Lumpur to Manila

Greetings,

Hope you can come to a solution.

Photos below will show cebupac receipt for one passenger.
The following photo on my credit card statement shown was charged
twice on for one passenger.

Kindly revert as soon to resolve.

Thank you.

Adrian

Can you help me

Booking number:
2797999 - VIA KIWI.COM on 11/04/17 request for compassion due to typo returned date . Matter had been addressed immediately . Please note we made a significant booking for our families from 4x Manila, 2x Dubai, 2x Sydney to be able to attend the funeral of my brother in law who suddenly passed away at the age of 53. Thanks

i am appalled at the staff and their staring directly at me on the manila to sydney flight
i did nothing but stay in my seat, , 16j
even the staff at the front of the cabin were giggling at me and staring, , you [censored]in cowards, i promise i wont be so kind next time i lower myself to a dirty cheap airline line you

booking for 7 persons cebu to manila for july 5, july 8 2017 dates roundtrip however after several attempts booking reference 071YRL it states that the transaction is approved then pending. please verify whether booking has been validated or confirmed and if security details esp pertaining to credit card details are safe..

Booking Details ref# QFD5FA
June 9, 2017
Manila to Bacolod
June 28, 2017 04:20 PM
[protected]
from james Catipon to Nathaniel James Catipon

Wrong input ng Name ano po ang gagawin namin