Cebu Pacific Air / unsatisfactory service
To whom this may concern,
We purchased a ticket at Cebu Pacific last 18 Jan, 2017 Ref: EH4BNH for 4 passengers (My Family). We received an advisory from the customer service notifying us that our trip is cancelled due suspension of flights. We were given an option to either refund, rebook or transfer arrangement and we opted to just transfer us to another airline. We contacted the customer service many times but the answer we get is to wait for the call from the agent. We are scheduled to fly in 2 weeks and no update up to now. We even send one of our family member to the main office to check this issue but still the answer is to wait for the call.
Please let us know what is our status, whether we are waiting for something to happen soon or we will just hang on until the day of our flight. We already filed our leave applications to our company.
Hope you could get us an answer as soon as possible.
Thank you and hoping for your prompt attention to this matter.
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